One of the most pressing questions for buyers is what they need to do if their parcel is stuck at some stage of tracking (that is, the tracking statuses do not change for a long time). In this note we will talk about the reasons why parcels may get stuck. And we will give advice on what actions you can take if the package is not moving anywhere.

Why does the tracking status not change for a long time?

First of all, I would like to reassure everyone and say that in a situation where the tracking status does not change, this does not mean at all that the parcel is not coming to you.

1. The track number of the parcel is tracked only until it passes the border.
The most common reason that a package gets stuck is that it was sent using a budget method. And will only be tracked to the recipient's country. After crossing the border, the track number will not be read. Such tracks do not meet the standards of postal services (for example, track numbers consisting of numbers). Many buyers do not know about this and when tracking they see that the parcel has reached the border and the information is not updated further. As a result, it seems to them that their order is not moving anywhere, but in fact it has been moving through the territory of the recipient’s country for a long time.

It's also worth noting that some low-cost shipping methods only have a couple of tracking statuses. Which states that the parcel was accepted by mail and sent further. This concludes the tracking of this track.

2. The parcel goes through the import process.
It is believed that the export-import process is one of the longest stages in the movement of a parcel. In some seasons, parcels may hang for 1-2 months at the sorting center before the item is registered at the post office of your country and a new tracking status appears. This may be due to the fact that the parcel goes through sorting centers with a large load and outdated equipment, or due to seasonal congestion (during sales). And also with simple bad luck when your parcel ends up in the far corner of a temporary storage warehouse and awaits its turn for registration.

3. Delays in updating package tracking databases.

Another reason that parcel statuses have stopped updating is delays in updating the tracking database. Sometimes the buyer may receive his order before new information about the movement of the parcel appears. It is especially famous for this

4. Loss and theft of parcels.

This option is quite rare. There are practically no situations when a package disappears without a trace. Often, the buyer receives at least an empty box.

What to do if the package is stuck?

If your parcel has begun to be tracked, then for any reason it is stuck, you will have to wait. At least until it expires. But in reality, it is better to open a dispute for the reason “Order protection is expiring, but the package is still on the way” a few days before the buyer protection timer ends. Since if you open a dispute quite early and escalate it, then Aliexpress mediators, first of all, seeing that the track number has been tracked, will ask you to wait for the parcel. Since they are interested in the deal taking place. And you will still have to wait for the goods, only with an open dispute.

Note that mediators are more willing to accept disputes if the protection timer has almost expired, or better yet, it was previously extended and the period expires again. There is no point in opening a dispute ahead of schedule if the goods were actually sent by the seller and the track number was tracked.

In any case, wherever your package is stuck, wait patiently for it, periodically looking at the buyer protection timer and the tracking number. To eliminate the option of moving and receiving a package sent to a wrong address.

If the track number has stopped updating in your country, and you are interested in receiving the parcel, and not just getting a refund, then you can submit

Have a question? Write it in the comments or chat

Same type. The answers to these questions are also almost standard and differ only in the dates in placing orders, their dispatch, and tracking statuses. That is why there is a need to create some kind of FAQ on the most frequently asked questions.

Below we will give both general recommendations for formulating questions and answers to the most frequently asked questions. We really hope that this material will help you find answers to your questions as quickly as possible and also quickly solve any problems that arise.

1. If you want to ask a question you are interested in, then use a special section of the site for this. You should not ask your questions in comments to WIKI articles, blog posts, or store reviews.
2. Before asking your question, look at the thread or questions. It may well turn out that a similar and similar question has already been asked and answers have been received.
3. Use the site search. Just enter your question into the search bar at the top of any page on the site. Search results will help you find similar questions or discussions on a topic that interests you.
4. Formulate your questions correctly. Answering monosyllabic questions with the headings “The parcel is missing”, “What should I do?”, “Help me track...” is extremely difficult.
5. Try to fully describe the issue, citing all the facts and dates. Do not forget to indicate the name of the store where the purchase was made, payment method, and country of delivery of the order. This will help the responder give a more accurate answer to your question.
6. Do not quote answers from sellers or stores translated using Google translate or other online translators. Our site is read by a large number of people who know English. Online translations for the most part greatly distort the essence of what is written.
7. Before asking a question, please read. Questions that violate the rules will be deleted without warning.

Track numbers received from sellers or stores may not immediately begin to be tracked in tracking systems. This is especially true for tracks provided by Chinese sellers. As a rule, such tracks are issued remotely and are communicated to the buyer immediately after the track is issued. After this, the package is transferred to a logistics company, which delivers it to the post office. Acceptance of parcels at the post office depends on how busy it is. During peak, pre-holiday periods, this time can reach up to 14 days. If after this time the track number is still not tracked, contact the seller.

If, when checking the track number, you see a message that the track number is not correct, then the structure of the track number is broken. That is, either the check (ninth) digit is indicated incorrectly, or the last two letters do not correspond to any country code of the ISO-3166-1 standard.

This could be for 3 reasons:

1. The seller made a mistake in writing the track.
2. The seller intentionally provided such a track number.
3. The parcel was sent by a certain logistics company using track codes that are similar in appearance to UPU track codes.

Therefore, the first thing you need to do is check with the seller whether the track number is correct and whether the seller made any accidental mistakes. If the seller claims that the number is correct and correct, and the parcel was sent by state mail, this is a reason for a dispute.

In case 3, the seller must at least request a link to the website of the logistics company through which the parcel was sent and try to track it there.

Even the postal workers themselves cannot answer such questions, so you should not formulate the question in this way. Delivery times for parcels can vary from 10 days to several months and will depend on the workload of the mail of both the sender's and the recipient's countries. According to the documents of the Universal Postal Union, the delivery times for parcels between export and import are not regulated in any way.

According to the documents of the Universal Postal Union, the delivery times for parcels between export and import are not regulated in any way. Delay in delivery may occur at both the export and import stages. Example: the parcel in the country of departure has passed customs inspection and is packed in an air mail container. At this stage of processing, it is assigned the status Export. But this does not mean that the parcel has physically left the country. The formed mail container can wait for its turn for shipment for another week, and will physically leave the country only 7 days after the Export status appears. About the same thing can happen at the import stage. Parcels are unloaded from the aircraft into a temporary storage warehouse and await their turn to undergo customs clearance. This period can be 1 day or a month, depending on the workload of the MMPO. The Import status will be assigned to parcels only before the parcel is directly transferred for customs clearance.

The average time between export and import depends greatly on the time of year. In spring and summer it is about 3 weeks, in autumn and winter - 4-6 weeks. For parcels from China, the period between export and import can reach 2 or even 3 months.

Very often this question is asked specifically regarding shipments from China, when sellers provide buyers with certain numbers that have nothing to do with postal tracking numbers. For example: UR102590651YP, 8601102571195, 013000028082 (real numbers taken from reader questions), etc. At the same time, the seller also reports a website for tracking this number: www.086-007.com, www.ywhyhy.com., www.yw56.com.cn, www.zto.cn, etc.

Do not panic and immediately perceive this as a sign of fraud and an attempt to deceive you. The thing is that problems with delivery times from China Post and their restrictions, for example, on the delivery of lithium batteries, force sellers to look for alternative methods of transporting items. And as an alternative, they choose delivery through logistics companies for the delivery of goods to Russia, of which there are a large number in China. The flow of goods between China and Russia is growing, and new carriers are appearing accordingly.

When delivered through a logistics company, the parcel is registered as cargo and the buyer receives not a postal track number, but the bill of lading number of a specific logistics company. That is why this number is tracked only on the company’s website. Next, the parcel is delivered by land transport to the Russian border and already in Ussuriysk or Khabarovsk its delivery is arranged either through Russian Post or through some other Russian carrier, for example Pony Express, SPSR, etc.

If a parcel is delivered using Russian Post, the buyer will see in the tracking a domestic 14-digit postal identifier, by which the parcel will be tracked on the Russian Post website.

A large discussion of delivery from China through logistics companies can be found in our Blogs.

When tracking, almost any tracker shows the destination country of the postal item. And the gSconto tracker is no exception. If you see that your parcel is not moving to your country, i.e. destination country is different - contact your dealer.

In this situation there may be three options:

1. The seller mixed up some numbers in the tracking number or gave you a track from another parcel.
2. There was a failure on the mail servers (the most unlikely event)
3. The seller deliberately gave you someone else's track number from someone else's order, and your order was not shipped.

Depending on the seller's answer to your question, it will be clear which of these options is most suitable for your case. If someone else's track was given to you by mistake, the seller will apologize and send you a new, real track. If the seller claims and insists that the track is correct, you should think about opening a dispute. To eliminate the possibility of errors on mail servers, it is better to wait until the parcel with this track is imported. If you see that the import actually did not occur in your country, open a dispute.

This problem most often occurs among buyers from Ukraine and Belarus. Its essence lies in the fact that when tracking a parcel, say from China to Ukraine, after export from China, processing statuses begin to appear at various airports around the world. There is nothing wrong with this if the recipient's country has not changed in tracking. If so, then you are dealing with postal transit through third countries. Its mechanism is described in detail in the article about China Post, in the section Features of shipments from China.

Null - indicates that the status issued by China Post simply does not have an English translation in this tracking system. The fact is that the procedure for processing export mail in China is somewhat different from the generally accepted one in the presence of additional stages and actions. So that the mail would not be accused of taking a long time to send, China Post introduced several additional statuses, but they are entered into the internal accounting system in Chinese. And there is simply no translation into English. Therefore, when displaying statuses, we first see the word NULL (as a designation of the absence of translation) and only then the status of the shipment itself, indicated by hieroglyphs.

When using the gSconto Tracker, Null statuses will not be available if you choose to translate statuses into Russian by default. We tried to translate the main tracking statuses of China Post from Chinese into Russian in advance.

It is unlikely that any of the readers of our site will be able to help with the issue of physically searching for your parcel. Tracing postal items is a function of postal services. If you believe that your parcel is truly lost, then until the parcel is imported, the sender must search for the parcel. After the moment of import, you can submit an application to search for the parcel yourself, but to do this you must first receive copies of shipping documents from the sender. Procedure for submitting an application to search for a postal item: When you click on the link, you will see a request window in which you need to enter the number of days by which you want to extend the delivery period. After that, click the Submit button. If the seller agrees to your request, the number of days in the delivery counter will be increased. If you do not agree, then you have the right to open a dispute regarding non-receipt of the order within the period indicated on the counter.

The seller can increase the delivery time independently, without your request via the Request To Extend Delivery Date link. An increase in delivery times by the seller does not in any way limit your ability to open a dispute.

The "Sort" status after the "Export" status when tracking China Post track numbers may appear for many reasons. In itself, the “Export” status of China Post does not indicate the beginning of the physical transportation of the parcel abroad of China, but only the passage of the parcel through customs clearance.

If customs clearance is completed, the parcel is assigned the status “Export” and after that, a mail container is formed from similar parcels, which is prepared for loading on a specific flight. If the parcel is sent, then until the moment of import in the country of destination, the track number will not have any additional statuses.

But if for some reason the mail container could not be sent on the planned flight (there was not enough space on the plane, etc.), the mail container can be disbanded and re-formed for a new flight. The status "Sort" appears. If this happens under customs control within the same airport, then there will be no repeated “Export” status, because The parcel has already passed customs control. But the dismantling of the container and further sorting may not occur under customs control. It is even possible to forward the parcel to be sent to another airport. In this case, a second status “Export” may appear, confirming that the parcel has once again undergone customs clearance.

If the parcel contains items prohibited for transportation by air (for example, lithium batteries), then after the “Export” (customs clearance) status, the “Sorting” status may also appear. Only in this case, in most cases, this status will indicate the return of the parcel to the sender. As a rule, the further movement of the parcel returned to the sender is not displayed on the China Post servers.

This summer, our Russian Post completely infuriated me, and I decided to start fighting it. In general, after wandering around Airek, I realized that our parcels take a long time, and this is wrong. If a parcel takes more than 30 days to arrive from abroad, this is a violation, and if we do not report it, the Post Office thinks that we are happy with everything, and its statistics do not spoil. And as soon as we start to act, to complain, the statistics spoil, they need to be corrected, and so the mail starts working.

So, my review is for those who have a track number. Do not spare money on it, because if your parcel gets stuck somewhere for a long time and you prove it, then the money for delivery will be returned to you partially or in full, and so you at least know where your parcel is. It’s just that in other countries the track number itself is confirmation that the parcel was sent. But we have all the papers and papers. As the saying goes, Without a piece of paper you are a bug.

This means that if your parcel takes longer than 30 days, we begin to act. First you need to request a check or invoice from the sender.

After downloadstatement from the Russian Post website and fill it out. But here you need to take into account one point: even if your package is stuck somewhere, you should note: Item not received, otherwise no one will look for your parcel. Well, the statement there is simple, everything is intuitive. We fill out one copy, take a printout of the invoice/receipt with us, don’t forget about your passport and go to the post office. There they must fill out a tear-off coupon and give it to you. You are waiting for a call within two weeks, if you have not received a call, call yourself. The numbers were written on the back of the ticket. Here they are: 495-351-14-03, 495-351-60-00, 495-351-47-47, 495-351-44-94.

FSUE Russian Post

from __________________

your address____________

Your phone: +7___________

CLAIM

"___"__________ 2013, I used the services of the Federal State Unitary Enterprise "Russian Post" for sending international registered items, ___________________________. The parcel was sent from the post office to the address: ___________________. Shipping cost ___________________, shipping number ______________. The parcel arrived in Russia "___"__________ 2013.

Services were not provided in full (delivery deadline was missed). My parcel is more than ______________ in Moscow and has not yet been delivered to me. This is confirmed by a link to tracking postal items [link]. In particular, the status of the shipment today:

(Attached is a screenshot of the status)

I suffered the following damages: Shipping cost _________________, parcel cost _______________________

In this regard, I demand, within the period established by law: to respond to my claim, pay me compensation, find and hand over my parcel to me.

Sincerely ______________

"___"__________ 2013

~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~

This document we print it out, put our signature and also take it to the post office. We give one copy, we keep one for ourselves. You should receive a registered letter in your mailbox as a response. I was told that within 5 working days, but on the Internet they write that they can answer within two months.

But we still need this text, copy it and send it to the email of the Russian Post (oil): [link]- here they answer consistently, but only on Mondays, well, at least for me only on Mondays.

They are obliged to answer. By the way, when you submit this form on the site there will be call code, it is also sent by mail, so, you can write it down and call Roskomnadzor and ask how the solution to your problem is going.

2. If the parcel is stuck at customs. This has never happened to me, all my parcels go through customs in 5 minutes, and by law they can only hold the parcel for 24 hours if there are no problems.

“Dear FTS!

My custom package from (indicate the sending country) with the tracking number “RT111222333HK” (indicate your tracking number) has not been transferred to Russian Post for more than... business days

(Here it is better to indicate the dates from which to which)

I ask you to clarify the current situation and explain why your part violates the deadlines for processing and checking IPOs. And also provide me with information about the location of my shipment.

What actions should I take to get this issue resolved?

Sincerely, …"

3. If the parcel disappears after leaving customs , then it will only help to do what I wrote at the beginning.

We are also writing a complaint to Rospotrebnadzor and the Ministry of Communications. We write either in free form. You can take the text from the claims above. Since I wrote there at the very beginning, I simply described my situation, it is necessary to indicate the track. But do not ask them to look for the parcel, this is not in their competence, they will simply abandon your application.

I did it all, it just looks scary. Thanks to the method from point 1, my parcel is now moving quickly, everything else is also about to be in my hands. I was looking for all this information to find my lost one, it’s been hanging around somewhere for 92 days, it’s still in progress.

How to track a postal item on the website

To track your parcel you need to take a few simple steps.
1. Go to the main page
2. Enter the track code in the field with the heading "Track postal item"
3. Click on the "Track parcel" button located to the right of the field.
4. After a few seconds, the tracking result will be displayed.
5. Study the result, and especially carefully the latest status.
6. Forecasted delivery period is displayed in the track code information.

Try it, it's not difficult ;)

If you do not understand the movements between postal companies, click on the link with the text “Group by company”, which is located under the tracking statuses.

If you have any difficulties with the statuses in English, click on the link with the text “Translate into Russian”, which is located under the tracking statuses.

Carefully read the "Track Code Information" block, there you will find estimated delivery times and other useful information.

If, when tracking, a block is displayed in a red frame with the heading “Pay Attention!”, carefully read everything that is written in it.

In these information blocks you will find 90% of the answers to all your questions.

If in the block "Pay Attention!" it is written that the track code is not tracked in the destination country, in this case, tracking the parcel becomes impossible after the parcel is sent to the destination country / after arriving at the Moscow Distribution Center / Item Arrived at Pulkovo / Arrived in Pulkovo / Left Luxembourg / Left Helsinki / Sending to the Russian Federation or after a long pause of 1 - 2 weeks, it is impossible to track the location of the parcel. No, and nowhere. Not at all =)
In this case, you need to wait for a notification from your post office.

To calculate delivery times in Russia (for example, after export, from Moscow to your city), use the "Delivery Time Calculator"

If the seller promised that the parcel would arrive in two weeks, but the parcel takes more than two weeks, this is normal, the sellers are interested in sales, and that’s why they are misleading.

If less than 7 - 14 days have passed since the receipt of the track code, and the parcel is not tracked, or the seller claims that he sent the parcel, and the status of the parcel “the item pre-advised” / “Email notification received” does not change for several days, this is normal, You can read more by following the link: .

If the status of the mail item does not change for 7 - 20 days, do not worry, this is normal for international mail items.

If your previous orders arrived in 2-3 weeks, and the new parcel takes more than a month, this is normal, because... Parcels go on different routes, in different ways, they can wait for 1 day to be sent by plane, or maybe even a week.

If the parcel has left the sorting center, customs, intermediate point and there are no new statuses within 7 - 20 days, do not worry, the parcel is not a courier who is delivering the parcel from one city to your home. In order for a new status to appear, the parcel must arrive, unload, scan, etc. at the next sorting point or post office, and this takes much more time than just getting from one city to another.

If you do not understand the meaning of such statuses as Reception / Export / Import / Arrived at the place of delivery, etc., you can look at the breakdown of the main statuses of international mail:

If the parcel is not delivered to your post office 5 days before the end of the protection period, you have the right to open a dispute.

If, based on the above, you do not understand anything, read these instructions again, and again, until you are completely clear;)

Decoding the status of international postal items.

You are trying to track your order from a foreign online store, but the lines contain a status that you do not understand.
Now, we will tell you in detail about the main statuses of parcels when tracking.
Please note that the main options for statuses in Russian are listed below; when tracking, statuses can be in English and other languages, but the essence is the same.

The international parcel path is divided into several stages

• Status "Reception" means that the foreign sender (seller) brought your parcel to the local post office. At the same time, he filled out all the necessary documents, including the customs declaration (forms CN 22 or CN 23). At this time, the shipment is assigned a unique postal identifier - a special bar code (Track number, Track code). It is located on the check (or receipt) issued upon acceptance of the postal item. The “Reception” operation shows the place, date and country of receipt of the item. After acceptance, the parcel moves on its way to the place of international exchange..
• Status “Arrival at MMPO”(arrival at the place of international exchange). At the MMPO of the sender's country, the parcel undergoes customs clearance and is prepared for export (removal from the sender's country). Formed dispatch(international postal items grouped for ease of shipment in containers) to the address of the place of international postal exchange (IMPO) of the recipient country.
• Status "Export". The parcel is handed over to a foreign carrier for delivery to one of the international postal service stations of the recipient's country by air or land. Operation “Export” means that the shipment has been transferred to the carrier. The delivery time from export to import is usually the longest and it can take quite a long time before the postal item arrives on the territory of the Russian Federation. Reasons: transit routes of flights, gaining a certain weight for sending by cargo planes. For example, China and Singapore transport mail using cargo planes that can weigh between 50 and 100 tons. While the shipment is being exported, neither the sending country nor the recipient country can track the shipment online. In other words, the shipment is in the process of being transported from one country to another.
• Status "Import". All mail arriving on the territory of the recipient's country from flights begins its journey at the aviation postal department (APO) - a special postal warehouse at the airport. Here all mail is registered and then transferred to the postal operator. Import information appears only after this. Operation “Import” means that the shipment arrived in the territory of the recipient’s country and was registered. International shipments arrive in the destination country through the international postal exchange office (IMPO).
• Status “Transferred to customs” means that the shipment has been handed over to local customs for clearance. At MMPO, shipments undergo a full cycle of processing, customs control and clearance functions.
• Status “Customs clearance completed”. This operation means that customs checked the shipment and returned it to Russian Post. In many MMPOs, customs works around the clock: this is the only way to check the colossal volume of mail incoming from abroad in a timely manner.
• Status “Detained by Customs”. This operation means that the postal item is detained by customs officers to carry out measures to determine the purpose of the postal item. If information about the goods sent to the MPO is missing or does not correspond to the actual information, this significantly increases the time spent on processing shipments, since there is a need to conduct a customs inspection and document its results.
• Status “Left MMPO”. The item has left the place of international postal exchange and is then sent by mail to the recipient's local office. From the moment the shipment leaves the MMPO, delivery times for shipments in the country of destination begin to apply; they depend on the type of shipment. While a parcel is traveling by mail, it may go through various stages of sorting in different parts of the country.
• Status “Arrived at delivery location”. The shipment has arrived at the recipient's post office. As soon as the item arrives at the department, employees issue a notice (notification) that the item is in the department. The notice is given to the postman for delivery. Delivery is carried out on the day the item arrives at the department or the next day (for example, if the item arrived at the department in the evening). But at the same time, any recipient has the right to receive the parcel without notification, having only an identification document and a tracking number.
• Status “Delivered to the addressee”. Parcel received.

Why is the track code information not displayed?

As a rule, information about the track code begins to be updated 7-10 days after receiving the track code, or 1-2 days after the (real) delivery of the parcel to the post office.
Small stores issue a track code immediately, but send the order to the post office when a certain number of parcels are collected, this can be once every 7-14 days.
Larger stores have parcels sent to the post office more often, and accordingly, the first information on the track codes of such stores appears earlier.

What to do if the parcel takes too long?

Please note that during the pre-New Year period, the number of orders and parcel shipments increases tenfold, and for this reason, a noticeable slowdown in the movement of parcels begins.
While order protection is active, wait, and if five days before the end of protection the package has not arrived, then open a dispute.
This is the specificity of shopping in China - goods are cheaper, but you have to wait to receive them.
Just before you place an order, you need to be prepared for the fact that the package may arrive quickly, in a couple of weeks, or it may hang around for two to three months, or not arrive at all.
But don't worry! Chinese trading platforms have a well-functioning customer protection system, which will be on your side in case of fraud or non-delivery of an order.
Just wait until the protection is in effect and don’t worry, the parcel will arrive, and if it doesn’t, the seller will return your money.

What to do if the order protection time is running out and the package has not yet been received?

Ask the seller to extend the order protection time. If the seller does not respond, open a dispute.

Why did the weight of the parcel change by 0g during delivery?

When passing through intermediate points, such as sorting centers, logistics centers and others, control weighing is not performed, which is why zero weight is indicated.

What to do if the weight of the parcel has changed?

Weight changes are not a common occurrence, but unfortunately they happen periodically.

If the weight has changed slightly (by a few grams), then most likely the reason is an error in the scales, but upon receipt it is still worth checking the parcel for signs of tampering.
If the weight has changed more significantly (by 100 grams or more), then some items may have been stolen from your parcel.
There are also cases when the weight is entered into the computer manually without weighing, and the operator mistakenly enters 129 grams instead of 429 grams.

In any case, upon receipt of the parcel, carefully check the weight, whether there are any signs of opening, carefully check the adhesive tape, and traces of external damage.
If you have any suspicions or the packaging is damaged, open the parcel at the post office and take a video.
If there is a shortage of investments, a report is drawn up in Form 51; in this case, it is better to refuse to receive it - the parcel will be sent back to the seller, with all the documents.

If you do not find any external damage, but suspicions remain, then you need to receive the parcel, after which you open it and take a video directly at the post office in the presence of post office employees, and if any items are missing, a report is drawn up that will need to be provided to the sender (seller / trading platform ) when opening a dispute.

Why is registration required?

Registration is required for full access to all system functions, such as receiving notifications about changes in parcel statuses by email, tracking history, etc.

What to do if the parcel is stuck with the status "Export"?

Failures of 30-50 days after export are the order of the day with China Post, Russian Post in cooperation with customs =)
In the end, 99% of such parcels reach the recipient.
Here's a real example: the parcel hung at export for 45 days, but reached the recipient.
There is no point in opening a dispute, because... It is not the seller's fault for such failures. It is not possible to influence with calls or complaints by mail, all you can do is wait. :(

Another example of export within 68 days:


And another example of exporting more than 120 days:

What to do if the seller issued an incorrect track code?

This happens quite often; sellers in China earn very little on their goods, and in order to increase sales, sellers are forced to send orders for free.
In order to receive a track code (register a postal item) in China, you need to pay 8 yuan (~2 $), in the USA, when sending via USPS, receiving a track code will cost 28 $
By ordering a product for $3, the seller wants to earn money, and with free delivery he needs to cover not only the cost of purchasing the product, but also postage costs, as well as the cost of obtaining a track code.

Basically, sellers issue incorrect track codes not in order to deceive and not send the order, but simply so as not to lose money on such an order.
If your track code is not tracked, you can wait until the parcel reaches you (usually such parcels arrive), and open a dispute a week before the end of the delivery period.
Or 5 days after the track code is issued, open a dispute.

If the seller gave you someone else's track code, which is tracked, but the destination is different from your address, as a rule, this means that the seller is a scammer, in this case, open a dispute demanding a 100% refund for the reason "invalid delivery address".

If the track code does not have the correct checksum, open a dispute stating that the track number is not trackable and is incorrect, with links to services for tracking the official websites of the sender's country and the recipient's country.
And do not give in to the seller’s persuasion that your parcel is already in your country, that the delay is the fault of your post office, etc.
And even more so, do not agree to any partial compensation for the delay.
As soon as you do this, the dispute will be closed automatically and the rest of the money will be transferred to the seller, but the parcel will naturally never arrive to you.
If the seller does not answer in the dispute, answers but refuses to return the money, feel free to transfer the dispute to a claim (Claim) as soon as it is available to you (3 days after opening the dispute).
Keep in mind, it doesn't happen free DHL, EMS, USPS etc. delivery. As a rule, sellers shipping with these transport companies - scammers.

Be vigilant and don't be fooled!

What is a dispute?

Dispute (dispute) is the only protection for your money when purchasing goods on Aliexpress.
If you are denied due to a dispute, then this decision is final.
Therefore, you need to carefully prepare for opening a dispute.
The reason for refusal of a dispute is often the thoughtless opening of a dispute.
If the package has not reached you, everything is quite simple.
If the parcel has been traveling for almost 90 days, and the protection period has almost expired, open a dispute, and in the terms of the dispute indicate that the goods have not been delivered.

In a dispute opened for any other reason, you will see a 5-day counter.
If the seller does not respond during this time, then you will receive the amount you requested in the dispute.
If the seller rejects the dispute, then you will have a button to convert the dispute into a claim - Escalate Dispute.
In this case, the time on the meter in the dispute will increase to 15 days, and after it expires, the dispute will turn into a claim.

Money is returned on average within 10 working days (regulation up to 30 days).
If more has passed, then it is worth checking the account statement at the time of payment for the order - sometimes the money is returned on the same date.
Very often, refunds are not displayed in the electronic statement and you need to check with the operator whether there was a refund.

In what cases should a dispute be opened?

It’s more difficult when the product arrives defective, in the wrong color, or in the wrong model.
It's even more difficult if you have a complex electronic device and it doesn't work as you expected.
In this case, you need to prepare for the dispute carefully.
Provide evidence that you ordered a specific color, model - attach screenshots of the order, a copy of the correspondence with the seller, whatever you have.
Take high-quality photographs of the received product.
Clearly explain in English why you think that the seller should compensate you for something.
If the device does not work correctly (does not pick up GPS, Wi-Fi does not work, etc.), attach logs or screenshots taken using generally accepted programs.
This, of course, does not guarantee you victory in the dispute, but it greatly increases your chances.

How to open a dispute (dispute) on Aliexpress?

All payments made through Aliexpress are protected by the Escrow system.
If there are any problems with your purchase, you have the opportunity to open a dispute and return the money or product!
The dispute is opened no earlier than the last day of delivery if the parcel has been sent but not yet received.

If the countdown timer expires, you will be able to open a dispute within 15 days after the end of the protection period.

If the parcel does not arrive after the protection (delivery) period has expired, you need to go to the section “My AliExpress”/ “My Orders”, where all orders and their statuses will be reflected.

Opposite the product picture, we find the inscription "Open dispute" and click the mouse.

In the order details that open, we find the button "Open dispute" in column "Options" and click the mouse.


A page for creating a dispute will open.
This is where all claims are described and the required refund amount is established.
You should not write the full amount of the item if it arrived intact and working, but the buyer was dissatisfied with the material or appearance.
If the package NOT RECEIVED, then in no case do not choose a partial refund (PARTIAL REFUND) when opening a dispute!
Must select full refund (FULL REFUND)! After opening a dispute, the order is moved to "Dispute Order".
If you have not closed the dispute within 16 days, it will be automatically transferred to a complaint (Claim).
If the problem is not resolved during the dispute, you can transfer the dispute to a complaint (Claim) within 4 to 15 days from the date the dispute was opened.
Sometimes the waiting time for a response to disputes can range from 15 to 60 days, depending on the specific dispute situation.
In order to convert a dispute into a complaint, you need to click on the “Escalate Dispute” button in the properties of the dispute.
After clicking it, the dispute goes to Aliexpress employees for consideration.

How to open a dispute in Odnoklassniki?

If the delivery time for the goods has expired and the order has not been received, you can open a dispute in the " My orders" during 110 days from payment.
To do this, click on the button " Complain" opposite the desired product.

Select the "Item did not arrive" category.
This must be done after the order delivery time has expired (Delivery date.... - ....)
Please note that you will not be able to submit a complaint until the delivery period has expired!

Or contact the official support service of the Odnoklassniki trading platform to resolve issues regarding the goods you ordered.

What to do if the seller does not respond to your dispute?

In principle, this is good, it doesn’t react, it’s my own fault =)
The dispute on Aliexpress has a timer.
If the seller has not responded to the dispute before its expiration, the dispute is closed in your favor.

What to do if the seller rejects your dispute?

The only thing you can do is turn the dispute into a claim.
That is, invite the Aliexpress administration to consider the dispute.
In obvious cases, when, for example, the goods clearly did not arrive, and the seller does not make contact and refuses you, the administration resolves the issue promptly.
In more complex situations, everything is much more complicated. The claim does not have an exact time frame for review, so the review process may take a long time.
You must respond promptly to questions from the administration and provide the necessary evidence.
And even in this case, there is no guarantee that you will win the dispute.

How to communicate with a seller on Aliexpress?

The simplest and most understandable and familiar to all of us from childhood is email correspondence; the contact address is indicated in the seller’s card when considering the selected lot or product in the upper right corner. The method is the most accessible, but time-consuming; the seller may not have free access to the Internet or email.

If you need a quick response, it is preferable to use other accessible communication methods. It is advisable to use this communication channel to exchange any materials, such as files, photographs, or other video materials.
Language of communication is English.

Communication with the seller through a page with an open store or order (order):
On the store page, click on the Contact Now button (contact the seller)

On the page with an open order, click on the Contact Now button (contact the seller)

We fill out the request using the form in the drop-down sign in English, confirm the entry of information by pressing the Send button

Now we are waiting for a response from the seller in the Message Manager (Message Center) in your personal account.
Having received an answer from the seller, you can write an answer there, or ask him about something else.
The principle of correspondence in an open warrant (order) is similar to that described above.
In the appropriate field (rectangle), write what you think is necessary, the address for shipping, your full data if you have not indicated it, explanations for your order (color, quantity, size, etc.).
The advantage of this correspondence is that it can be presented later as evidence in proceedings and disputes.
We read the seller's answers in detail in the order, in the detailed view of your order.

What to do if the track code is only tracked on the website indicated by the seller and what is fake?

The situation is quite common for Aliexpress and almost all sellers do exactly this.
But the “trick” is that the provided track number was tracked only on the site specified by the seller, and is not tracked on other sites.
The fact is that the cunning Chinese, saving on track numbers, make false tracking services that show the passage of postal items based on approximate calculations.
As a rule, such parcels arrive, but with a different track code.
But quite often such parcels disappear (are not sent)!
Wait, if it arrives, then you're lucky; if it doesn't arrive, then a week before the end of the delivery period, create a dispute (reason - the order was not delivered), and demand a full refund.

List of unreal (fake) tracking services

• 17 Post Service http://17postservice.com (track codes format ############)
• 188 Track http://188track.com (track codes in HS#########HE format)
• EMPS http://empsexpress.com (track codes format KP - CN with checksum error)
• Feidu http://eadu.com.cn (track codes format 4000#####)
• Post-e-Tracking http://chinapostetracking.com (track codes RA - CN format with checksum error)
• Finland (Hong Kong) Express http://hongkongexpresspost.com (track codes format RT - FI)
• FaSpeed http://faspeed.com (track codes format ############, RS - CN)
• Entreprise des Postes Lao http://www.laopostepl.com (XX ######### LA), official mail site http://www.laopost.com.la
• Post Air Mail http://postairmail.com (track codes format RH - HK, YZ - HK)
• CNZ Express http://cnzexpress.com (track codes format RH - HK, YZ - HK, S#######, LME#######, YA#########CN)
• WeDo Express http://wedoexpress.com (track codes format WD - CN)
• World-Shipping post http://ws-shipping.com (track codes WS - CN format)
• Mty Tracking http://mtytrack.com (track codes format ###########, 321**** (11 digits), NP*** (9 digits))
• LiPu-EXP http://lipu-exp.com (track codes LP ######### EX format)
• Sky56 http://www.sky56.cn (track codes of various formats)
• Transit Europe Asia http://www.tea-post.com (track codes format TEAPY##########YQ , PK#############, TEA##### #-## and etc.). As a rule, postal items with TEA track codes are safely delivered to the recipient, but the status of delivery within Russia does not correspond to reality.

If your parcel was sent by a fake postal service, in this case, you will see a mark (fake) located to the right of the company name for each status.

How to track the track code in UA ######### YP format?

Track codes in format UA ######### YP, UR ######### YP, YC ######### YW belong to Yanwen Logistics, these are not postal track codes, and are not related to track codes in the UPU (Universal Postal Union) format, they are simply similar.
Track codes UA-YP And UC - YW tracked only until the postal item leaves China, because When transferred to Russian Post, they are marked with untraceable barcodes.
Track codes UR-YP tracked both in China and in the recipient country.
Track codes RG - CN Also, they are delivered by Yanwen Logistics, but are also tracked by country of destination.

This record informs you of the date and time of the first tracking using the site service.
This is necessary so that you can see the real delivery time from the moment you receive the track code from the seller.

My order on Aliexpress has been frozen, what does this mean?

This means that the Aliexpress administration suspects that the seller is committing unsafe acts towards buyers, and the order is frozen until the circumstances are clarified.
Therefore, for your safety, Aliexpress is freezing the transaction for a certain period. Usually for about a week. During this time, the seller must provide the administration with documents that will clarify the situation.
You don't need to do anything during the freezing period.
If the administration’s suspicions are confirmed, the order status will change to “Closed” and your money will be returned.
The money is returned within 10 days to the account or card with which you paid for the order.
After about 7-10 days, if the seller is recognized as a fraudster, your order will be canceled, the seller’s store will be closed, and your money will be returned to the account from which you paid for the goods.
Sometimes it happens that the order is frozen after the seller has sent the goods (the track code is tracked), as a result, you receive the goods and the money is returned.

If the seller proves himself to AliExpress, then the order will be unfrozen and everything will go as usual.
Therefore, be patient and wait. AliExpress cares about your safety.
Sometimes it happens that your money is returned and the goods also arrive. Like this.

The seller sent a track code in the format RA ######### FI (RT ######### FI), what is it, and how can I track such a track code?

Some buyers receive a tracking number from the seller with a non-standard FI ending. This method of sending is quite rare and there is almost no information on this issue on the Internet.

The method of sending a parcel through Finland is indeed possible. Some sellers choose this method to bypass New Year's congestion at customs, since the load on holidays increases many times over.

Previously, when there was congestion at China Post during the holidays due to the large number of items, sellers used Singapore Post, as they have a large sorting center that can handle large loads. But in recent years, during the Christmas and New Year holidays, the volumes have increased so much that now even Singapore Post cannot cope with them. As a result, sellers are increasingly looking for workarounds to make purchases arrive faster. Delivery via Finnish Post can especially please residents of St. Petersburg, since the parcel will not hang up at Moscow customs and then take a long time to travel by Russian Post to the northern capital. As a result, your purchase will reach you in a matter of days. Which makes Aliexpress customers very happy.

Shipments via Finnish Post, like other transit parcels (such as those sent by Singapore Post), begin their journey with a courier service, which physically delivers them to the postal service's sorting facility. A striking example is the company 4px. Chinese sellers reserve a tracking number in advance, send it to the buyer, and wait for the courier to pick up your order from them. Then the parcel goes through a sorting process at the courier service and is sent to the designated postal service. In this case, the track will not be read anywhere except in the local database of the courier service. In our case, on the official website http://en.4px.com

Thus, your order can travel for about 10 days before it is sorted at the sender's post office. And only after this the track data will be distributed to other track number tracking services.
That is why there is a rule that for 10 days you shouldn’t even worry about your track not being read. And only after the end of this period you can start asking questions to the seller.

There are two options for Finnish postal tracking numbers that you can receive from the seller:

1) Track type RA*********FI

In 10 days, this track will be tracked first at Finnish Post at http://www.posti.fi/, and then on other tracking services.

This option is considered reliable and quite fast.

2) Track type RT ********FI

Tracks of this type of non-existent postal service HongkongExpressPost. Fictional postal service with fake service hongkongexpresspost.com.

Sellers issue such a track for goods worth up to $10. Sellers save on shipping and send the goods without a track. But since the AliExpress system necessarily requires them to indicate a tracking number, some store owners on Aliexpress send you a false track, which seems to be tracked, but in reality the parcel will arrive with a completely different tracking number, which will be assigned to the parcel when it crosses the border. Accordingly, it will be impossible to track such a parcel.

But sellers are forced to do this because they want to sell the product cheaper, and the generation of a left track number leads to panic among the buyer and the immediate opening of a dispute. Moreover, usually a dispute in such a situation leads to a refund to the buyer, and some buyers also manage to receive the parcel =))))

And by indicating a false track and providing a link to the tracking website hongkongexpresspost.com, they calm the client’s vigilance and the package manages to arrive. As a result, everyone is happy. The buyer thinks that he controls the journey of the package and receives it. (Since in the end a notification comes to his address that the parcel has arrived). And, of course, the seller is happy, since he got such a good deal.
Of course, having received such a track, the buyer should not relax, since this service scammers actively use it. Therefore, having received a tracking track by the HonkongExpressPost service, you can safely assume that your goods are shipped without a tracking number and it will be impossible to track its movement. Next, make a decision whether to wait for such a parcel or immediately begin the long procedure of returning your money.

Chinese New Year. How the post office works in China during the holidays.

Chinese New Year is a huge holiday in China.
Officially, the Chinese New Year or Spring Festival in 2015 will take place from February 18 to 24.
During this period, all shops, factories and markets go on long holidays, curtailing their activities. Postal services are no exception.
Many workers return to their native places during these holidays to celebrate with their families. Often, they do not have time to return to their jobs by the start of the work week. Therefore, full-time work for the Chinese begins a week after the end of official holidays.
During this period, a huge number of parcels are certainly accumulating, awaiting their turn to be sent.
As a result, thanks to the Chinese New Year, we can safely expect that parcels that did not have time to leave the Chinese border before the start of the holidays may be stuck there for 2-3 weeks.

Structure of an international track number in UPU (Universal Postal Union) format

According to the rules of the UPU (Universal Postal Union) (standard S10), the IPO track number consists of 9 numbers and 4 letters.
Track number structure: XX*********XX, where X are letters and * are numbers.
Example: RK190321410CN

The first two capital Latin letters indicate the type of postal item. Here are the main ones:

LA-LZ - unregistered MPO weighing less than 2 kg (small package). Not tracked.
RA-RZ - registered MPO weighing less than 2 kg (small package). Tracked.
CA-CZ - registered MPO weighing more than 2 kg (parcel). Tracked.
EA-EZ is a registered IPO, issued as an express shipment (EMS). Tracked.

Next, the track number indicates an eight-digit digital unique IPO number. According to UPU rules, it cannot be repeated for at least one year. The last (ninth) digit is a verification code calculated using a certain mathematical function of the item number.
At the end of the track number, two capital Latin letters are also indicated, which abbreviated the country of the sender according to the ISO 3166-1-alpha-2 code standard. For example, CN - China, SG - Singapore, GB - Great Britain, DE - Germany, US - USA, etc.
Using the tool (implemented in the form of an Excel document) published on the UPU website, you can check the correctness of the track number, as well as calculate the verification code using the known eight-digit IPO number.
It should be borne in mind that it is impossible to determine the recipient’s country using the IPO track number. This possibility is, in principle, not provided for in the structure of the track number.
Special mention should be made of the track numbers provided by commercial express carriers such as DHL, FedEx, UPS, etc. These track numbers do not fall under the classification of international tracks according to UPU standards and may contain various alphanumeric values.
Such shipments can only be tracked either in the tracking systems on the websites of these carriers, or by using universal tracking services, which will be discussed below, provided that this service supports tracking of this carrier.

How can I find out which postal (courier) service delivers my order from Aliexpress.com?

If you made an order on Aliexpress.com and want to find out which postal service the seller sent your order by, you need to take 3 simple steps.

2. Select the required order and click on "View data".

3. In the "Remarks" column you will see a link to the postal service website.

Tracking in Aliexpress.com order details

You should not trust the statuses indicated in the order details.
As a rule, statuses in detail are not related to real events in postal systems, or they are, but only partially.
Quite often, you can see the following statuses:

2015.05.29 13:04 (GMT-7): In transit (shipped by air) 2015.05.28 23:39 (GMT-7): Departure from Warehouse 2015.05.28 23:10 (GMT-7): Arrival at Warehouse 2015.05 .28 22:44 (GMT-7): Pickup successfully Translated as: 2015.05.29 13:04 (GMT-7): In transit (shipped by air delivery) 2015.05.28 23:39 (GMT-7): Left warehouse 2015.05.28 23:10 (GMT-7): Arrived at warehouse 2015.05.28 22:44 (GMT-7): Pickup has been completed. And it only means that the seller independently indicated what actions he carried out with the order.
That is, nothing prevents you from writing that the order has been loaded, sent, etc., but in fact... the order has not even been collected.

This is usually done not for the purpose of fraud, but simply to lull the buyer’s vigilance.
The order has been “shipped”, the buyer is calm, the seller has additional time to assemble the necessary batch for shipment.
And the seller can collect this batch in either 1 or 3 weeks.
In order to speed up real and not virtual shipment, which is not tracked on the websites of postal services, you can open a dispute, and after that, the seller can send the order within 1-2 days after opening the dispute (verified).

A real example of fake status.

The seller indicates the following status in the order details:

"2015.06.18 00:01 (GMT-7): Direct Link, PostNord Receiving HUB, Item received for processing". Translated as: "The shipment has been accepted for processing."
And it is implied that the seller handed over the parcel to the post office. Screenshot

But on the postal service website, it only states that the seller only registered the postal item.

18/06/15 05:00 Item pre-advice received Screenshot

A dictionary of standard phrases for communicating with sellers on AliExpress.

Contact the seller.

Hello, dear seller! Hello, dear seller!

Dear seller! Dear Seller!

Dear, dear Dear Sir, madame

Best wishes! Best Regards!

Best wishes! Kind Regards!

I'm really sorry! I'm really sorry!

I tried to contact you, but received no response.I tried to contact with you, but I haven’t got any reply.

Sincerely! Best regards!

Have a nice day! Nice day!

I apologize for the inconvenience caused. I apologize for the trouble.

Questions about the product.

Is this item in stock (or in stock)? Is this item in stock?

Please send me some additional photos of this item. Preferably in good resolution.I kindly ask you to send me a few additional photos of this item. It is desirable to send photos in high resolution.

Could you provide me with more information regarding this product?Could you please give me more information about this item?

What condition is this item in?What is the state of this item?

In what country was this product produced?In what country was this item produced?

Do you have a document confirming the date and place of purchase of this product (cash receipt, invoice)?Do you have a document that confirms the date and the place of this item purchase (cashier’s receipt, bill)?

Do you have a warranty card for this product? Can you send me a copy of it?Do you have a warranty service coupon for this item? Could you please send me the copy of it?

Does it come with a software disc?Do you provide the disk with software?

What main software is currently installed?What basic software is now installed?

Device serial number?What is the serial number of the device?

Is a case included? Do you provide the case?

Does the kit come with a mounting kit?Do you provide the complete set of fastenings?

Is a charger included in the package? Do you provide a charger?

Please send me photographs of the information label of this product, where the country of origin, fabric composition, size, power supply specification, serial number will be visible.Please, send me the photos of information label of this item, from which I could find out the country-producer, structure of the fabric, size, the power unit specification, serial number.

Has this item been washed or dry cleaned?Was this item laundered or dry-cleaned?

Have you sent this product to an atelier or workshop for repairs and adjustments to your figure (height)?Have you taken this item to the atelier, to the workshop for repair, alteration to the body (height)?

Does this product have visible or hidden defects?Does this item have visible, hidden defects?

Can you measure the length of the insole?Could you please measure the length of the insole?

How long has this product been in use (used)?How long was this item in use (used)?

How would you rate the condition of this product on a scale of ten (0 - terrible, 10 - perfect)?How would you evaluate the condition of this item in ten-point system (0- terribly, 10 - irreproachably)?

Is this item brand new with tags, labels, stickers in the manufacturer's packaging?Is this item absolutely new with tags, labels, stickers in manufacturer’s box?

Is the power supply of this device designed for 110 or 220 volts? Or is it universal 110–220?Is the power unit of this devi e rated at 110 or 220 volts? Or is it universal 110-220V?

Does this device come with a European or US power plug?Is this devise supplied with a plug of European or US standard?

How long has this device been in use?How long was this device used?

I don't want to buy the whole lot. I need one unit of goods. Can you retail for me?I don"t want to buy the whole lot. I need to buy only one piece from the lot. Can you sell the item retail for me?

Placing an order.

If you wish, we can cancel our transaction.If you like, we can cancel our deal.

Please change your shipping address if possible.Please, if you can, change the shipping address.

Please inspect the product for any defects or defects before shipping it.Please, check the product for defects and spoilage before you ship it.

I request that you carefully package the item(s) I purchased. I'm willing to pay extra for this.Please, pack up the purchased item(s) good. I’m ready to pay for it additionally.

I ask you to indicate in the customs declaration the following value of the parcel: ... $I kindly ask you to specify in the customs declaration the following value of a parcel: ... $

I ask you to send me this product as “used”, removing all stickers, tags, and price tags from it.Please, take all the stickers, labels, and price tags off and send me the item as "used".

Is it possible to additionally insure the parcel? For the amount... .Is it possible to insure the parcel additionally? To the amount of... .

Coupons, discounts.

Hello! I really like your store. Can you give me a discount? Thank you!Hi! I love your store. Can you give me a discount? Thank you!

I am interested in purchasing your product(s), but I think the price is too high. Can I ask for a discount?I’m interested in purchasing your item(s), but I think the price is too high. Can I ask for a discount?

If I purchase several different products from you, can I count on a discount?If I purchase a few different items, can I get a discount?

I have already ordered from you.I already ordered from you before.

Your price is too high. I can buy the same one for... in the store...Your price is too high. I can buy the same for... from...

Delivery, track number, tracking.

I am interested in purchasing your product(s), but I see that you do not ship orders to the country where I live (Russia, Ukraine). Can you make an exception for me and send me the item(s) via EMS?I’m interested in purchasing your item(s), but I see that you don’t send them to the countries I live in (Russia, Ukraine). Can you make an exception for me and send me the item(s) via EMS?

I would ask you to send the parcel via EMS.I would like you to send the parcel via EMS.

"I am interested in purchasing your product(s), but the proposed delivery method does not suit me, because it: 1) is too expensive. 2) involves high customs duties. 3) the parcel will take too long. 4) is too unreliable ""I'm interested in purchasing of your item(s), but the way of delivery you suggest isn't convenient for me because: 1) it's too expensive. 2) the customs duties are too high. 3) the delivery will take too much time. 4) it's too unreliable."

Can you send me this item(s) to the Russian Federation (Ukraine, Kazakhstan, Belarus) via EMS?Could you please send this item(s) to Russia (Ukraine, Kazakhstan, Belarus) via EMS ?

I purchased product(s) from you.... Please tell me, have you already sent the parcel?I have purchased next item(s) from you .... Please let me know if you have already sent the parcel?

Can you tell me the date when you sent the parcel?Could you please tell me the date when the parcel was sent?

Please send me a delivery tracking number.Please send me the tracking number.

Unfortunately, I still have not received the item(s) sent to me.Unfortunately, I haven’t gotten sent item(s) yet.

I still haven't received the parcel.I still have not received the parcel.

Is this the right track? Is this track correct?

Please, if possible, check at the post office whether this is the real track of the parcel? Or maybe there is some error in the track number?Please, if you can, check your post office is the parcel real departure? Or can some sort of error in the track number?

Please provide documents from the post office to prove that you sent the parcel to me, thank you!Please provide the supporting documents from the Post Office to prove that the parcel was sent to me, thank you!

I still have not received the parcel sent. Can you initiate a search for her and obtain insurance compensation?I still haven’t received the sent parcel. Could you please initiate the search and insurance compensation?

This will help avoid unnecessary customs duties.This will help to avoid duties.

Due to the delay in delivery, please extend the delivery time, days....Due to shipping delays, please extend delivery date by .... days

Why don't you want to extend the delivery time?Why do you not want to extend the time for delivery?

If the delivery time is not increased, I will be forced to open a dispute (this will give me time to wait for the parcel).

The parcel is already in my city, but I still cannot receive it.Parcel is in my town, but I still can't get it.

The track shows that the package has been sorted in Moscow. It usually takes 7-15 days for the package to reach me after this.The track shows that the package left sorting in Moscow. Parcels usually require 7-15 days to get to me after that.

I'm sure the package wasn't lost.I am sure that the package is not lost.

I will wait for the parcel until I receive it. Or until it becomes clear that the package is lost.I"ll wait for the parcel until it is received. Or until it is clear that parcel is lost.

When I receive the package, I will immediately confirm the order.When I get the parcel, I will immediately confirm receipt of the parcel.

Disputes, disputes, claims.

You promised me a full (partial) refund for the product(s) purchased, but you still have not done so. May I ask why? When will you make the return?You have promised me full (partial) refund of money for item(s) purchased from you, but you have not done it yet. Can I ask you why? When do you do the refund?

Can you guarantee compensation for the cost of return if the product I receive is not as described?Do you guarantee the compensation of the return cost in case the item doesn’t correspond with description?

Please refund me the full amount paid as soon as possiblePlease refund me in full asap.

The item sent to me is not as described (broken) but it is too expensive to send back to you.The item delivered to me doesn’t correspond with description (it’s broken), but it’s too expensive to send it back to you.

The product I purchased from you is in need of repair. As I was told at the service center, the repair will cost....The item I have purchased from you needs to be repaired. In the service center I was told that repair will cost ....

Unfortunately, I have to turn the dispute into a complaint.Unfortunately, I have to turn the dispute into claim.

I only have a few hours to open a dispute. I have to open it so as not to miss the deadline.I"ve only got a few hours to open the dispute. I am forced to open it, not to miss the deadline.

If the delivery time is not increased, I will be forced to open a dispute (this will give me time to wait for the parcel)If the delivery time is not increased, I will be forced to open a dispute (this will give me time to wait for a parcel).

Positive reviews.

I left you positive feedback. Please leave counter feedback to me.I have given you positive feedback. Please give me the feedback in response.

I just received a package! She is all right!I just received the parcel! The parcel is all right!

I will leave a very good reviewI will leave a very positive feedback

Thank you for your cooperation!Thank you for your cooperation!

Thank you for your patience and understanding.Thank you for your patience and understanding.

I apologize for the panic. I am sorry for my panic.

Thank you for your understanding.Thank you for your understanding.

Complete, truthful description of the product.The full and true description of the item.

Good price. Good price

Excellent communication. Great communication.

Pleasant to do business with.It’s a pleasure to deal with.

I will buy more. I will purchase more.

Real professional. A real professional.

Goods match the description.The item corresponds with description.

The goods were received as soon as possible.The item was delivered very fast.

Great seller! Great seller!

Negative reviews.

If it turns out that the information you provided about the condition of this item is not true, I will be forced to leave you negative feedback.If it turns out that information of the item condition you provided is not true, I will have to leave you a negative feedback.

I am forced to leave you negative feedback because I still have not received the item(s) (the item received does not match the description).I have to give you a negative feedback because I haven’t received the item(s) yet (the delivered item doesn’t correspond with description).

I received an item that does not match the seller's description.I have received an item that doesn’t correspond with the seller’s description.

Product has not yet been received.I still haven’t received the item.

The size indicated in the description does not correspond to the size of the product received. @Track24_robot to your Telegram contact list or follow the link https://telegram.me/Track24_robot and install Telegram by clicking on the "Get Telegram" button or clicking on the "Send Message" button.

After installing the application, go to a dialogue with the bot.
Send the initial command: /start
Get Telegram Id by sending the command: /id
Specify the received id in the notification settings (on our website).
That's all, soon you will start receiving notifications in Telegram.

Why is it necessary to indicate the destination country in the notification settings?

In order for our system to automatically track the location of international postal items (UPU) in both the sender's country and the recipient's country, it is necessary to determine which country the package is being sent from and to.

Our system determines the postal service of the sender's country by the format of the track code, and the system receives the postal service of the recipient's country when connecting to the postal service of the sender's country.

Unfortunately, postal services do not always provide information about the destination country.

In this case, statuses are received via the postal service whose country is specified in the notification settings.

How to check whether a phone, tablet, laptop and other devices have FSB notification

All registered notifications (notifications) are in the database of the Eurasian Economic Commission.
From this database you can find out whether it is possible to import into the territory of the countries of the Customs Union of Russia, Belarus and Kazakhstan a specific phone, tablet, laptop or any other device that contains encryption (cryptographic) means or is an encryption tool.

This base has become more relevant in connection with.
Some postal intermediaries (for example, Banderolka) check the availability of notification for purchased devices and do not allow such devices to be delivered to Russia and Belarus using courier delivery methods.

The database is searchable.

It is important to take into account that a search by model name does not always end successfully.

The problem is that the manufacturer can indicate the name in different ways, as well as submit a notification (notification) to the FSB for a series of products.

For example, the name for Apple iPhone may be:

• "Smartphone iPhone 4S",
• "Smartphone model A1457" (not iPhone 5S),
• "A1533" (not iPhone 5S),
• "A1453" (not iPhone 5S),
• "A1530" (not iPhone 5S),
• "Apple brand smartphones models: A1586, A1524, A1530, A1457" (not Apple iPhone 6)
• "A1549" (and not Apple iPhone 6 at all),
• "A1522" (and not Apple iPhone 6 at all),
• "Smartphone model A1688" (not iPhone 6S),
• "A1633" (not iPhone 6S),
• "Smartphone model A1687" (not iPhone 6S Plus),
• "Smartphone model A1662" (not iPhone SE Smartphone),
• "A1723" (not iPhone SE Smartphone).

Similarly, Google Nexus 6 is contained in the database under the name “Smartphone LG-D821”, so you can find it in it by the alphanumeric code, and not by Nexus. But Nexus tablets manufactured by Asus are contained in the database by the series “Tablet PCs of the M******, T******, F******, Nexus****** series” and “ Tablet PCs ASUS NEXUS*** series".

Also, the LG G Flex2 smartphone cannot be found by this name, because... in the “Unified Register of Notifications on the Characteristics of Encryption (Cryptographic) Tools and Products Containing Them” it is listed as a specific model - “Smartphone LG-H955”.

It doesn’t make much sense to look for products that a manufacturer or official distributor officially supplies to Russia, because... Legal suppliers with FSB notification are fine. Legal entities can register a notification at the Center for Licensing, Certification and Protection of State Secrets of the FSB of Russia, and no state duty is charged. In addition, they can use the services of third parties, such as MinPromTest. For individuals, registering an FSB notification is unlikely to make sense, since such services, when used by third parties, can cost 10-20 thousand rubles.

Also note that it is better to indicate in the customs declaration exactly the name that is contained in the notification database. It is for this reason that it is worth searching the database for devices legally supplied to Russia.

List of encryption tools restricted for import into the customs territory of the Customs Union

Notification is a permitting document, the presentation of which customs authorities require from business entities when importing cryptographic means into the EAEU, formerly called the Customs Union.

Encryption (cryptographic) means, the import of which into the customs territory of the customs union and export from the customs territory of the customs union is limited

• Printers, photocopiers and fax machines and their electronic modules with encryption functions (cryptography)
• Pocket machines for recording, reproducing and visually presenting data with computing functions, having encryption functions (cryptography)
• Cash registers with encryption functions (cryptography)
• Pocket computers with encryption functions (cryptography)
• Computing machines and their parts having encryption functions (cryptography)
• Computer devices with encryption functions (cryptography)
• Electronic modules and parts of pocket machines with encryption functions (cryptography)
• Subscriber communication devices with encryption functions (cryptography)
• Base stations with encryption functions (cryptography)
• Telecommunications equipment and its parts having encryption functions (cryptography)
• Software encryption (cryptographic) tools, regardless of the storage medium
• Equipment for radio broadcasting or television and its parts having encryption functions (cryptography)
• Radio navigation receivers, remote control equipment and their parts having encryption functions (cryptography)
• Equipment for accessing the Internet and television receivers with a communication function, their parts having encryption functions (cryptography)
• Electronic integrated circuits, storage devices having encryption functions (cryptography) or containing encryption (cryptographic) means
• Other electrical machines and equipment having individual functions containing encryption (cryptographic) means

How to delete (why it is not deleted) the track code from the "Tracking History"

In order to remove a track code from your tracking history, you must:

• Transfer the track code to the archive (by clicking on the cross to the right of the track code)
• Delete the track code from the archive (by clicking on the cross to the right of the track code)
• 60 days

In the tracking history, the colors change depending on the number of days that have passed since the status update:

• 0 - 3 days
• 4 - 6 days
• 7 - 29 days
• 30 - 59 days
• 60 days

How to check receipt of Push notifications in the Track24 application, and what to do if notifications do not arrive

To receive Push notifications, you need to log in to the application, and you also need to have google play services installed on your device (relevant for devices with custom firmware).

You can check Push notifications as follows:

• Log in to the website, open your account settings and click on “Finish”.
• You will be sent a Push notification that changes have been made to your notification settings.

What to do if messages are not delivered at all?

Here are some possible reasons:

• The user has not registered any active Google account on the phone;
• Outdated version Google Play services, in this case it is necessary to update them, this may require updating the entire smartphone system;
• Notifications for the application are turned off (checkmark on the application page in the phone settings);
• Application operation in the background is limited (the setting is located in the “Data Usage” menu);

In order for the Track24 application (and other applications) to receive a Push notification, your phone must contact the server and check if there is a new message for it, pick it up if there is one, and transfer it to the desired application so that it can display it. This means that the phone must always be connected to the Internet, even if it is in your pocket. All this consumes the phone’s battery, and many manufacturers, trying to extend the operating time of the smartphone on one charge, limit the receipt of Push notifications, or make checking very rare.

As a rule, the reasons for delays and non-delivery of Push notifications should be looked for in the “energy saving” settings (for example, Stamina on Sony devices), “application optimization”, “security”, etc. and here every manufacturer of Android-based smartphones invents its own wheel, and often remakes it from update to update.

It is worth noting that disabling Push notifications has a very weak effect on energy consumption compared to the consumption of LTE or a power-hungry application. Enabling or disabling Push notification optimizations changes the battery life of a smartphone on a single charge by a maximum of a couple of percent.

Samsung Galaxy S6

An application that may interfere with receiving Push notifications on Samsung Galaxy S6, called . This is a separate application that can also be found in system settings.

In the Smart Manager application, you need to click "options" in the upper right corner. "Setting up notifications." And turn on the "Performance degradation" switch. The name is very strange and confusing, given the fact that it degrades performance in the off position. To receive Push notifications, the switch position must be as in the picture. The “Energy Saving” switch does not produce much effect, but you can also turn it on.

On ASUS devices

• 
  On an ASUS ZenFone 2 device, applications may not launch after rebooting the device or unloading the application from the device's RAM. To resolve this issue, enable automatic startup for the application in the AutoPlay Manager settings.

On HUAWEI devices

There may be the following problems and ways to solve them:

• If power saving mode is enabled, pop-up windows may not appear. To resolve this issue, add the application to the list of Protected Applications in Battery Manager.
• The application can be unloaded from the device's RAM using the operating system. To resolve this issue, pin the application to your device's RAM using Application Manager and add it to the list of Protected Applications in Battery Manager.

On Meizu devices

There may be the following problems and ways to solve them:

On Lenovo devices

There may be the following problems and ways to solve them:

On Samsung devices

There may be the following problems and ways to solve them:

• The application may not start after rebooting the device. To resolve this issue, enable automatic restart for it. For example, use the Smart Manager application. Go to Smart Manager > RAM > Autoload App. and turn the switch on.

On XIAOMI MIUI devices

There may be the following problems and ways to solve them:

On ZTE devices

There may be the following problems and ways to solve them:

How to fix an application in the device’s RAM

Open Task Manager. For example, press and hold the middle button until a list of all running applications appears on the screen.
Find the application.
Click the Lock icon next to the app name.
The Lock icon indicates that the application is pinned to RAM.

In Xiaomi phones, you need to allow the application to receive notifications in the security settings.

What to do if you don’t understand something about the delivery process of your order

Track24 is not a logistics company, we are a regular aggregator of electronic statuses of postal items.

Our service automatically sends requests to logistics companies, processes and issues them to users of our services.

If the statuses of your order do not contain detailed information about the location of your order, we will not be able to give you more detailed information than what is indicated in the statuses of logistics companies.

We do not know more than what is provided on the carrier's website and cannot influence the speed of delivery, make changes to the delivery address or the recipient's contact information.

If you want to clarify the details of the delivery of your order, contact the carrier / trading platform, and he will be able to competently answer all your questions.

If you want to make changes to the delivery address or time of receipt of the order, contact the carrier and agree on the place and time of receipt of the order.

If the tracking does not display up-to-date information (for example, “Loading on the plane”), even though you have already received the package, this does not mean that our service is not working well, most likely the fact is that the carrier does not provide up-to-date information.

This article will be relevant for those Aliexpress buyers whose parcel is stuck at the export-import stage.

Is the track fully tracked or partially tracked?

First, you need to make sure that your track number is in international format and must be tracked throughout the entire shipment route. Since, if your product is sent by a cheap postal service, then most often it will be tracked only in China. And the status indicating that the parcel has been exported will be the last. Then you will not be able to track it in any way, the statuses will not change and the parcel will go without a track. You will need to wait for notification.

The international format track looks like this: AAxxxxxxxxxxxxBB Where the first two letters indicate the type of item, followed by a combination of 9 numbers and the last 2 letters indicate the postal service code.

If the parcel is stuck at export.

If your track number is in an international format and should be tracked, but the parcel has been hanging for export for more than a month, then on the one hand, no one seems to be responsible for it. Since the postal service, which sent the shipment to the border, has already sent it for export and completed its obligations. And the post office of the country of departure has not yet received the parcel.

And, if you contact both the post office of the sending country and the post office of the recipient country, then everyone will shrug their shoulders and officially answer that they cannot influence the export-import stage in any way.

But, on the other hand, according to the rules of postal services, the sender of the parcel can submit an official application to search for the parcel. That is, your seller basically has the opportunity to find out where the package is. And if suddenly it gets stuck in export, then ask them to find it and “adjust it.”

The only thing is that this procedure requires effort and time. The seller needs to draw up an application and send it. Or come to the post office in person and fill out a form to search for a parcel. Therefore, not all Chinese agree to do something. And sometimes they just tell the buyer to look for it himself. Although they simply make excuses and, until the parcel has gone through the import process and reached the post office of the recipient’s country, only the sender can find it.

And some postal services simply do not accept applications to search for a parcel if it has already been exported.

But in any case, if the parcel is stuck and hanging for export for more than a month or two, then write to the seller and ask him to find out what’s wrong with your parcel. Perhaps he will be able to find her.