Complete list of USSD requests for A1 (velcom) subscribers. The procedure for providing access to your personal account. What is a “personal account”, who is it useful for and what is it for?

Previously, in order to make any manipulations with your connection, you had to spend time and visit the salon of the operator that provides the services. The only thing you could do on your own was to check the balance. Today, anyone who has access to the Internet can create a personal user account in Velcom and manage communications independently, without the help of operators.

What is a “personal account”, who is it useful for and what is it for?

The Velcom Belarus personal account is an online service that allows you to check the status of your number yourself, without leaving your home. With its help, the subscriber can manage services, adjust communication settings, learn about new offers and subscribe to them. By connecting to the Welkom ISSA, you will have access to the following information:

• About finances. This section allows you to view your payment history, current account status, presence/absence of debt, you can top up your balance and submit a request for a refund if an erroneous payment was made.
• Account details. The section contains detailed information related to user accounts. The client has the opportunity to view invoice details and a breakdown of charges in Velcom ISSA, order invoices to be sent by e-mail, change the method of delivery of invoices or change the address to which delivery is carried out.
• TP and additional services. By going to the operations section with TP and services in the Welcome personal account, the subscriber will be able to independently connect/disable additional services and, if necessary, temporarily suspend number service.
• Help. If you have any questions or difficult situations that you cannot solve on your own, you can write a request to the Velcom ISSA subscriber support service.

Registration process

Creating a personal account in Welkom Belarus begins with registration. To do this, the subscriber must go to the official Velcom by ISSA page (https://my.velcom.by/) and click on the “Registration” button. The system will ask you to enter your phone number, after which you will receive an SMS message containing a temporary password. It must be used for the initial login to your Welcome By account. Be careful, the password is temporary and has limited validity. Therefore, it is better to immediately log into the Welkom ISSA system and change the temporary password to a permanent one. The new password will work for 12 months, after which it will have to be changed again. This is done for security reasons. At this Welcome ISSA registration can be considered complete.

Login to your account

Now that you have a personal user account in ISSA Velcom, you have the opportunity to go there at any time to view information or change communication settings. To do this, you need to go to the WELCOME ISSA page (main), click on “Personal Account” on the screen on the right, enter your phone number and password created during registration. Thus, you can get to the main menu of the ISSA Welcome personal account at any time of the day.

Password recovery

If suddenly you forgot or lost your password for the Welkom ISSA and login to your personal account, then you always have the opportunity to submit a request for a new one. To do this, you need to go to the login page and click on the “Forgot your password” section. You will see instructions with a detailed algorithm of actions. There are 2 main ways to recover your password:

• Use Velcom ISSA requests. Dial the combination *141*0# on your phone and press the call button. A password consisting of 5-10 characters will be sent to your phone, which can be used to log into your personal account.
• Use SMS code. It is sent to the subscriber from the authorization page and is valid until it is replaced with a new one.

As you can see, nothing bad will happen if the password was accidentally lost. To restore it, you do not need to go to the company’s office. Follow one of the specified algorithms, and you will quickly recover your password, gaining access to the Welkom ISSA login to your personal account.

Overview of the subscriber's personal account

So, after completing the registration procedure, you will have your personal ISSA Welcome account. The following sections will be available in the main menu:

• Personal information. Here you can see the subscriber's full name, current account balance, subscriber status (active/inactive), tariff plan, remaining traffic and additional information, including subscriber ID, personal account number and date of its opening, IP address, as well as information about the remaining minutes for promotions, accruals for previous months.
• Financial information. In this section you can obtain information on installment plans, payments, and information on unconfirmed payments. Here you can pay by card and cancel erroneous payments.
• Accounts, details. All information about subscriber accounts is collected here. You can view the details of Velcom ISSA calls and SMS for 6 months, change the address and method of delivery of bills.
• Operations with TP and services. Section for managing tariffs, disabling/enabling services. Here you can change your number, connect or disconnect mobile Internet, leave a request to assign or change your “favorite” number, suspend the use of all communication services, get settings for your mobile phone, forward calls, and connect voicemail.
• Feedback. A point for contacting support to resolve various issues.

As you can see, the system is well thought out and extremely easy to use. To work with it, you just need to log into the Welkom ISSA, go to the section of interest, for example, Welkom ISSA - login to your personal account - details, and get detailed information on the issue.

Remember, any actions performed in the system using your password are equivalent to the personal actions of a registered subscriber. For this reason, it is necessary to ensure the safety of your password. Do not under any circumstances disclose confidential data (password to enter your WELCOME ISSA personal account) to strangers. If such a situation arises, please notify the company's specialists.

The opportunity to use the system is provided to the company's subscribers free of charge. Therefore, now go to the ISSA Welcome website - the main page, and go through the registration procedure, if you have not already done so.

• 1999 – the company begins commercial activities under the velcom brand.
• 2000 – GSM communications from velcom appeared in all regional cities of Belarus.
• 2007 – velcom communications became available to the entire urban population of Belarus.
• 2007 – velcom became part of the A1 Telekom Austria Group.
• 2008 - the company changed its logo and name to the Velcom Unitary Enterprise.
• 2010 – the company began deploying a 3G network.
• 2014 – VOKA interactive television appeared in the company’s service portfolio.
• 2016 - the company built and put into operation one of the largest solar power plants in Belarus.
• 2016 – modernization of the existing 3G network was launched by adding the more advanced UMTS-900 to the UMTS-2100 format.
• 2016-2018 – the company began to actively develop in the fixed Internet market, following the strategy of integrating existing networks (connecting the networks of Atlant Telecom, TeleSet, Garant in Gomel and Vitebsk, etc.), as well as building its own high-speed Internet access networks via Ethernet and GPON technologies
• 2017 – velcom became the first mobile operator in the world to launch a fully virtual mobile network core into commercial operation.
• 2017 – the velcom data center, one of the largest data processing centers (DPCs) in Belarus, began operating in Minsk.
• 2017 - the company launched the country's first narrowband NB-IoT (Narrow Band Internet of Things) network for the Internet of Things in Minsk. By 2019, the technology became available in all regional cities of Belarus.
• 2019 – the provision of mobile Internet services using 4G technology in the network of the infrastructure operator beСloud began in Minsk and the Minsk region.
• 2019 – the company announced a repositioning in the market and began using the dual brand velcom | A1.
• 2019 – the company completed the transition to the A1 brand and changed its name to Unitary Enterprise “A1”.

The A1 company provides mobile communication services in the territory of Belarus GSM 900/1800, UMTS 900/2100 (WCDMA/HSDPA/HSUPA/HSPA+), as well as 4G (LTE, in the network of the infrastructure operator beСloud). Subscribers have access to a full range of basic services, as well as additional services. HD calls and high-speed Internet are available in the territory where 99% of the country's population lives.

A1 is also one of the largest private fixed Internet access operators in Belarus, providing subscribers with high-speed Internet access based on its own fiber-optic network using Ethernet and GPON technologies. At the same time, a range of services is provided to legal entity clients for organizing Internet access via an individual fiber line.

Active development of the network took place in 2016-2018, when subscribers of the providers Atlant Telecom (Minsk), Aichyna Plus (Minsk), Belinfonet (Minsk), Garant (Gomel and Vitebsk), and “Summit” (Polotsk), “Ranak Media” (Svetlogorsk) and partly “Business Network” (Minsk).

In September 2017, A1 launched its own data processing center (DPC) in Minsk. The data center occupied an area of ​​7.5 thousand square meters and today is one of the largest and most modern in Belarus.

The data center is designed for 800 server racks and has its own optical ring - 43 kilometers of network with a capacity of 1 Tbit/s. The A1 data center has an international certificate from the Uptime Institute (UI) for the Tier III fault tolerance level in the Design and Facility categories, a PCI DSS certificate confirming the security of customer infrastructure and the protection of payment card data, as well as an ISO 27001 information security certificate, confirmed by one of the most authoritative standardization organizations British Standards Institution (BSI).

A1 company provides video service under the VOKA brand. The service is available using IPTV technologies on the A1 network and OTT through the network of any operator in Belarus.

In 2018, the VOKA service began to appear its own media content: sections “Our Football” and “Our Hockey” with broadcasts of matches with the participation of Belarusian clubs and national teams, live broadcasts of concerts, music festivals, conferences and forums, as well as broadcasts of e-sports tournaments in "Esports" section. The VOKA SHOW section offers reviews, mini-reality and TV shows created exclusively for the platform. In addition, one of the key areas of VOKA’s work is the creation of Belarusian-language content.

In 2019, the country's largest library of content in Ultra High-Definition (4K) appeared on the VOKA video service, and also implements large-scale social educational projects.

A1 also strives to help Belarusians rediscover their heritage: traditions, history, culture and other elements of national heritage. The company pays special attention to the most important Belarusian artifacts, such as the Belarusian language, national art and corners of untouched nature.

Personal Area is a self-service system that allows the company’s subscribers to receive information about their personal account, tariff plan and manage their services. Clients have the opportunity to grant authorized subscribers special rights to manage the services of other client subscribers. Assignment of access rights “Personal Account Administrator” (hereinafter referred to as “administrator”) and “Personal Account Supervisor” (hereinafter referred to as “supervisor”) to subscribers is carried out at the request of the client. Assigning an administrator to subscribers is available only for legal entity clients.

Actions performed by a subscriber/administrator/supervisor in the Personal Account are equivalent to actions performed by the client in accordance with and under the terms of the contract.

1. Access to your Personal Account is automatically provided to all subscribers of the company.

• USSD *141*0#;
• PUK1 SIM cards - for subscribers of the “Video Surveillance”, “Satellite Monitoring” tariff plans, Internet tariff plans (as an additional option if the mobile device does not support USSD), for subscribers of other tariff plans who have activated this option in sales centers A1.

The password is valid until changed by the user.

3. To use the Personal Account, the subscriber must enter the phone number and password on the page https://my.a1.by/.

4. When working in your Personal Account, you must consider the following:

• changes in the list of selected services take effect within 24 hours;
• information about the balance status and traffic balance is updated as the payment system receives data on the communication services consumed by the subscriber and payments made. When using the “International Roaming” service, the cost of consumed communication services is calculated upon receipt of the relevant information from roaming partners;
• in the process of executing applications, funds for services provided are debited from the balance in accordance with the current tariffs of the company;
• Subscribers served on a prepaid basis are provided with the opportunity to connect additional services if they have on their balance an amount of funds sufficient to pay the cost of the connected service;
• applications for connection/disconnection of services may be rejected if the service of the subscriber/client is suspended at the initiative of the subscriber/client or the company;
• access to call details is provided after additional authentication;
• If the invoice delivery address changes repeatedly during the month, the regular invoice will be sent by the company to the last address specified in the reporting period.

5. The system is inactive for 15 minutes; after this time, the session will be terminated. All applications generated but not completed at the time of termination of the session in the Personal Account will be cancelled. The subscriber is given the opportunity to initiate a new session.

6. Subscribers can independently manage access to their Personal Account (open/close access) using USSD *141*3*6#. To open access, you must specify the PUK1 code of the SIM card you are using.

7. Access to the Personal Account of subscribers/administrators/supervisors of a legal entity may be closed at the request of the organization. Administrators/supervisors can control access to the Personal Account of client subscribers.

8. The subscriber bears full responsibility for the safety of the password. If the password is disclosed, the subscriber must change the password.

9. If the SIM card is lost, the subscriber must contact the company’s information service at 411 or A1 sales centers to disable the Personal Account.

10. The company has the right to restrict the subscriber/administrator/supervisor’s access to the Personal Account if there are grounds to believe that the subscriber/administrator/supervisor is committing an offense causing damage to the company or third parties.

11. The company has the right to introduce new services, change the nature and method of providing services, which can be connected or disabled by the subscriber through the Personal Account. Information about changes is posted on the official website www.a1.by.

12. The company has the right to unilaterally change this Procedure by publishing the changes on the official website www.a1.by

13. In everything else not regulated by this Procedure, the client and the company are guided by the provisions of the agreement.

Registering a Personal Account with the mobile operator Velcom provides an excellent opportunity for all subscribers to independently control their funds spent on cellular communications, install applications that are beneficial and convenient for them, and many other opportunities.

Registration of Velcom Personal Account (Velcom)

Registration of your Personal Account begins with the need to enter the address of the telecom operator http://internet.velcom.by. and go to the official page for registering the operator’s personal accounts. Enter your phone number and you should receive an SMS with a temporary password for your first login. This code is valid for 1 hour. Next, you need to log into your account and change the password combination. This password is permanent - valid for 1 year. Registration is now complete. Now you have a Personal Account in Velcom (Velcom).

Login to Velcom Personal Account (Velcom)

To go to the Velcom Personal Account (Velcom), you need to go to the login page https://my.velcom.by/, enter your phone number and password.

Recovering your Personal Account password

If you have forgotten your password, you can request a new one. To do this, there is a “Forgot your password” section on the login page. It contains instructions on what to do to get the password. So, you need to dial the short number *141*0# and make a call. Then dial a password 5-10 digits long. After you are confirmed that the actions taken are correct, you can use a temporary password and use it to log into your Personal Account.

What is useful in your Personal Account

In the Personal Account, each subscriber can perform many different operations, in particular: check the balance, clarify traffic, tariff plan, change the tariff if necessary or disable it, check the remaining minutes and bonuses, connect the Internet.

USSD requests are a simple and fast way to get the necessary information from your mobile operator. All you have to do is enter the required request on your phone. However, it is simply impossible to remember them all. So save and use the HF directory with all USSD requests for velcom subscribers.

General information:

Information and service management:

Mobile Internet and MMS: