Connecting samsung j1 to computer. The computer does not see the Samsung connected via USB. Internet on a computer via a Samsung Galaxy phone modem and from other Android smartphones. The phone may not be detected by the computer due to viruses

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Connecting a Samsung phone to a computer via is not always successful. Sometimes the computer does not recognize the device, does not read its internal memory and does not open folders (but it still charges).

The causes of the problem may be hardware or software. But regardless of this, the first step in resolving the situation is to reboot both contacting devices. In some cases, this is enough; the contents of the smartphone can be viewed again from the PC.

The reasons belonging to this group are related to mechanical issues:

1. The USB cable is damaged.

One of the frequent justifications for the inability to connect the phone to . A cable from an unverified manufacturer does not last long; with active use, it does not last longer than a couple of months, and then it wears out.

But even a high-quality conductor may be unsuitable for use if it is hit by a cutting object, chewed by an animal, and so on. To check for damage in the cable, you need to connect your phone to another PC through it. If the phone is not recognized again, the element will have to be replaced.

1. Damage to the computer USB port.

The cable connection port may also be faulty. This includes a broken USB controller and a damaged south bridge on the motherboard. Correcting the situation, they try to use a different connector. If the move was ineffective, then the root of the problem is somewhere else.

1. Damage to the telephone jack for connection.

If water gets into the connector, or after impacts or scratches, the socket may become completely dysfunctional and will need to be completely replaced.

1. Battery problems.

Нужно вытащить батарею, вставить её обратно и вновь подключить устройство к компьютеру.

Программные причины

Если вышеприведённые варианты не подходят к вашей ситуации, то можно задуматься о программных дисфункциях устройств:

1. Settings.

С помощью настроек надо в разделе «USB-подключение к компьютеру» поставить отметку, чтобы телефон воспринимался ПК как «Медиа-устройство» («USB накопитель»). Также в момент подключения к компьютеру со смартфона должна быть снята блокировка.

Non-working or unupdated drivers no longer correctly display the connection status via the USB port. Эти программы можно восстановить, воспользовавшись диском-исходником или ресурсами сайта организации, производящей материнской платы.

This includes cases where the latest phone models require some special programs, but they can also be obtained from the corresponding sites.

1. Unreliable operating system.

Вопрос решается только сменой имеющейся ОС на рабочую.

1. Ненадёжность кастомной (видоизменённой) прошивки.

Отдельные пользователи делают прошивку для телефонов самостоятельно, это может оказаться причиной того, что компьютер не видит телефон Самсунг через USB. Остаётся только вернуться к стандартному варианту прошивки.

1. Viruses.

The usual option, and the problem disappears after using an antivirus and then rebooting the system.

Conclusion

Если приведённые методы не принесли пользы, то можно рискнуть и сбросить настройки. Но помните, что в результате устройство потеряет всё, что наполняет внутреннюю память телефона, поэтому применять этот способ без повода нельзя.

Не секрет, что у Samsung Galaxy есть разъем для карты microSD для увеличения объема памяти. Однако некоторые пользователи до сих пор дополнительно переносят изображения, музыку и видео на компьютер или ноутбук. Но что делать, если компьютер не видит Самсунг Галакси, через USB?

Во-первых, чтобы распознать смартфон вроде Galaxy S, компьютеру нужны все необходимые драйверы. Usually, when a device is connected to a computer, it will find it immediately, but if the necessary drivers are not installed, this may not happen.

Drivers are special programs that help establish interaction between the phone and the computer. Most often, they can be downloaded from the manufacturer’s website. Если компьютер не распознает ваш Galaxy S7, немедленно отправляйтесь на сайт Samsung и загружайте драйверы. Вот ссылка на Galaxy S7 / Edge. Владельцам Mac придется установить , чтобы ваш Mac мог взаимодействовать с телефоном.

There is an alternative: you can simply download and install the program on a computer, thus facilitating file exchange. All the necessary drivers are included with it, so you can be calm after installation - the computer recognizes your device, and the exchange of files will cease to be a problem.

Those Windows users who have just installed the drivers for samsung may encounter the device before it is found. The following steps need to be performed:

1. Hold the button Windows and press R to call the command "Perform."
2. Print " DEVMGMT. msc" and press " Enter“.
3. Select “ Other devices" or " Portable devices”.
4. If the list contains “ SAMSUNG_ Android" or " Unknown device”With a yellow icon (!), Click on the right button and select” Uninstall “.
5. Click on the window with the right button " device Manager" and select " Scanning of hardware changes“.

In principle, after installing the necessary drivers or programs, everything should work. But if the problem is not that the device is not recognized by a computer, you need to look for another method.

Read more in the video:

So, what to do if you installed the drivers, and the computer still does not see Samsung Galaxi?

Firstly, “does not see”-this is not the same as “does not recognize”. Therefore, we always ask readers to describe the problem most accurately in order to provide the most suitable solution. Here, for example, is one of the "confusing" messages on this topic ...

“I can no longer transfer the photos to the computer because it does not recognize the device. I don’t know what I did, or what I didn’t, but before that the computer immediately recognized the phone and I immediately dropped files and photos. And now he just does not see him. I connect the phone, but he does not see. Youyou canhelpto me?»

You see, at first our reader uses the term “recognize”, and then writes that “the computer does not see it”, that is, the computer “does not detect” the connected device. In this case, you should try to fix the fact that the computer does not see the Samsung phone. What I can recommend is to change the USB connection. And how ...

Why doesn't the computer see Samsung Galaxy through USB?

If the computer does not see the Samsung Galaxy when connecting using a USB cable that has been walking in a set, then you will have to eliminate problems in the computer itself. If you know that other computers see the phone, it can be in the USB port.

If this is not the problem, then the problem may be with the cable or the port for charging the phone has become loose. Taking all this into account, here are a few steps to help fix this problem:

Step 1: Connect your phone to other USB ports on your computer

Simply connect your phone to your computer with a charging or data cable. If your phone remains invisible, try connecting it to a different port. Try one port at a time to see if this is the problem.

Step 2: Restart your computer if no USB ports work

There is also a chance that your computer has system problems that are preventing it from detecting connected devices. While we don't know for sure whether this is a problem, it's worth restarting your computer and seeing if it works. If the problem remains after a reboot, it means that something is wrong not with the computer, but with the cable or phone.

Still, I advise you to try other devices, such as a flash drive that connects via a USB port. If the computer sees all devices except the phone, proceed to the next step.

Step 3: Make sure the USB cable is not damaged

By inspecting the cable, you can check for visible damage. If you don't see any, try charging your phone with it. Inside the cable there are wires responsible for both charging and data transfer.

By charging your phone with it, you can understand whether it works or not. If there is damage, the phone may not charge, especially if some wire has come loose.

Another way to check is to use a different cable. If the phone works with it, then the original cable is simply broken. If this is really the problem, then you need to replace the old cable with a working one.

Step 4: Make sure to connect the device as "storage device"

This is very important since phones are mostly connected to a computer to recharge. If so, then the computer may not see it, since data transfer is temporarily unavailable. Go to notifications and see if there is a selection icon for USB. If yes, then consider the problem already solved.

All you need to do is click on it and select “Data storage device”. If this is the first connection, then installing the drivers will take some time. But if you don’t have such an icon, try this:

1. Disconnect USB from Samsung.
2. Turn off your phone.
3. Wait 20 seconds.
4. Turn it on.
5. Connect the cable again.
6. Check to see if the options icon appears.

If it's not there, go to the next step.

Step 5: Check the carriage nest

At a minimum, you need two cables to clarify if the problem is with it. If the computer still does not see Samsung, it's time to check the port for the charger.

Perhaps there is no way to establish a connection, or some fragments, fibers or dust got into the connector. The stream of compressed air will help get rid of the latter, but in the case of weakening the connection, you need to move on.

If the contacts of the charger are in order and there is no dirt, connect the cable, and check if the contact has departed. If the cable entered as it should, and the connection is not interrupted during its movement, then everything is in order.

Otherwise, you will have to purchase a cable that fits perfectly under the port. If a new cable does not help, then your device has much more serious problems.

Step 3: Reset your phone if the problem persists after installing KIES or Smart Switch

The second step is aimed at solving the problem with the drivers, but if this does not help, you need to back up all files and information and reset the settings to a working state.

1. Turn off the Samsung Galaxy.
2. Squeeze and hold the buttons “Home”, “Voice up” and “Nutrition”
3. When the inscription Samsung Galaxy appears on the screen, release “Nutrition”, but continue to keep the two remaining.
4. When the Android logo appears, release all the buttons and wait 30-60 seconds.
5. Using the "Sound down" button, switch between options and select ‘Wipe Data / Factory Reset.’
6. Click "Food" to confirm.
7. Then select ‘Yes - Delete All User Data’ using the “Swear Low” and confirm by clicking “Nutrition”.
8. Wait until the end of the process. After, select ‘Reboot System Now’ and click “Food”.
9. The phone will be rebooted a little longer than usual.

If after this the problem is not solved, the help of a specialist is required. I hope this instruction, one way or another, will help you. If you feel that you need additional help, contact us.

SM-J100F SM-J100G SM-J100H/DD SM-J100FN SM-J100H SM-J100H/DS User Manual English. 01/2015. Rev.1.0 www.samsung.com Contents Read before use Connecting to a network 34 Mobile data 34Wi-Fi 35 Modem and hotspot Getting started 6 7 9 16 18 18 Package contents Device appearance Using a SIM or USIM card and battery Using a card Memory Turn your device on and off Lock and unlock your screen Personalize 37 39 40 41 41 Device basics 19 22 26 28 28 30 32 32 33 33 Manage your Home and App screens Set wallpaper and ringtones Change how you lock your screen Transfer data from your previous device Setup accounts Phone Using the touch screen Home screen appearance Notification panel Launching apps Installing and uninstalling apps Entering text Screenshot My files Power saving feature Viewing help information 42 44 44 Making calls Incoming calls Options during calls Contacts 46 47 2 Adding contacts Searching contacts Contents Messages and email Manage your device and data 48Messages 50E-mail 75 76 77 Camera 52 53 55 77 Basic shooting functions Shooting modes Camera settings Settings 78 About the settings menu 78CONNECTIONS 82DEVICE 85PERSONAL 87SYSTEM Gallery 57 Updating device software Transfer files between your device and computer Backup and restore data Reset device settings View content on your device Useful apps and features Troubleshooting 58 S Planner 59 Internet 60 Video 61 Clock 63 Calculator 63 Notes 64 Voice recorder 65 Radio 66 Google apps Connect to other devices 68 Bluetooth 70 Wi-Fi Direct 72NFC (for models with NFC) 74 Mobile printing 3 Read Before Use Please read this manual before using this product for proper and safe use. The descriptions below are based on the device's default settings. Some of the information provided may not correspond to the features of this device. This may vary by region, device, software, or service provider. Content (high-quality content) with high CPU and RAM consumption affects the overall performance of the device. Applications that use such content may not function correctly depending on the characteristics of the device and the environment in which it is used. Samsung is not responsible for performance issues caused by non-Samsung applications. Samsung is not responsible for performance or compatibility issues resulting from editing registry settings or changes to the operating system. Attempting to change operating system settings may cause the device or applications to malfunction. The software, sounds, wallpapers, images and other content that come pre-installed on this device are licensed for limited use. Copying or using these materials for commercial or other purposes is a violation of copyright. Users bear full responsibility for any illegal use of multimedia content. Data services such as messaging, file upload and download, auto-sync, or location services may incur additional charges depending on your current service plan. To transfer large amounts of data, it is recommended to use the Wi-Fi function. Pre-installed applications on your device are subject to updates and may no longer be supported without prior notice. If you have any questions regarding pre-installed applications, please contact your Samsung service center. For questions regarding applications you have installed, contact your service provider. Changing the device's operating system and installing software from unofficial sources may cause the device to malfunction and cause data corruption or loss. Doing so is a violation of Samsung's license agreement and will void your warranty. 4 Read Before Use Symbols Used in This Manual Warning - Situations that could result in injury to you or others. Caution—situations that could result in damage to the device or other equipment. Note - notes, tips, or additional information. 5 Getting Started What's in the box The box contains the following items: Device Battery Quick Start Guide What's included and available accessories may vary by region and may be determined by your service provider. The supplied accessories are intended solely for use with this device and may not be compatible with other devices. Product appearance and specifications are subject to change without notice. Additional accessories can be purchased from your local Samsung dealers. Please make sure they are compatible with your device before purchasing. Use only accessories recommended by Samsung. The use of non-recommended accessories may result in performance problems and malfunctions that are not covered by the warranty. The availability of any accessories depends entirely on the manufacturer. For more information about available accessories, visit the Samsung website. 6 Getting started Device appearance Proximity sensors Headset jack Front camera Earpiece Touch screen Power button Home button Recent apps button Back button Microphone Universal connector GPS antenna (SM-J100F, SM-J100FN, SM-J100G) GPS antenna (SM-J100H, SM-J100H/DD, SM-J100H/DS) External speaker Flash Main camera Volume button Back cover NFC antenna (for models with NFC module) Main antenna 7 Getting started Do not touch or cover the antenna with your hands or any objects. This may cause connection signal deterioration or battery drain. We recommend using a Samsung approved screen protector. Using non-recommended protective films may cause sensor malfunction. Do not allow liquid to come into contact with the touch screen. High humidity and liquid ingress may cause the touch screen to malfunction. Buttons Button Function Power Recently used apps Home screen Press and hold to turn the device on or off. Tap to turn on or lock the screen. Tap to open a list of recently used apps. Press and hold to bring up additional options on the current screen. Tap to turn on the lock screen. Touch to return to the main screen. Press and hold to launch the Google app. Back Touch to return to the previous screen. Volume Press to adjust the volume of device sounds. 8 Getting started Using a SIM or USIM card and battery Installing a SIM or USIM card and battery Insert the SIM or USIM card obtained from your mobile service provider and the supplied battery. Only micro-SIM cards work with the device. Availability of some LTE services varies by service provider. Please contact your service provider for more information about service availability. 1 Remove the back cover. Be careful not to cut your fingernails when removing the back cover. Do not bend or twist the back cover. It could damage her. 9 Getting started 2 Dual SIM models: Insert the SIM or USIM card into your device with the gold contacts facing down. Insert the primary SIM or USIM card into the SIM1 card slot ( 1 ) and the secondary SIM or USIM card into the SIM2 card slot ( 2 ). 1 2 Single SIM models: Insert the SIM or USIM card into the device with the gold contacts facing down. Do not insert a memory card into the SIM card slot. If a memory card was inserted into the SIM card slot by mistake, contact a Samsung service center to remove it from the device. Do not lose or allow others to use your SIM or USIM card. Samsung is not responsible for damage or inconvenience caused by a lost or stolen card. 10 Getting Started 3 Install the battery. 2 1 4 Reinstall the back cover. 11 Getting started Removing the SIM or USIM card and battery 1 Remove the back cover. 2 Remove the battery. 3 Dual SIM models: Remove the SIM or USIM card. Single SIM models: Remove the SIM or USIM card. 12 Getting started Using two SIM or USIM cards (dual SIM models) Installing two SIM or USIM cards allows you to use two phone numbers or service providers with one device. Activating a SIM or USIM card On the Home screen, tap → Settings → SIM card manager. Tap one or both SIM or USIM card switches to activate the cards. Change the name and icon of a SIM or USIM card From the Home screen, tap → Settings → SIM card manager. Select a SIM or USIM card, and then select Register a name or Select an icon. Set a name and icon for each card. Switching between cards When two SIM or USIM cards are activated, card selection icons are visible on the notification panel. Open the notification panel and select a map. Charging the battery Before using the device for the first time, you must charge the battery using the charger. You can also connect the device to your computer using a USB cable to charge the battery. Use only Samsung-approved batteries, chargers, and cables. Using incompatible chargers and cables may cause the battery to explode or damage the device. When the battery is running low, the empty battery icon appears. If the battery is completely discharged, it is impossible to turn on the device immediately after connecting it to the charger. To turn on the device, you should wait a few minutes until the battery charges a little. Using multiple apps at the same time, or apps that require connection to other devices, drains your battery faster. To avoid being disconnected from the network or draining the battery while data is being transferred, these applications should always be run with a fully charged battery. 13 Getting Started Plug the charger into the universal jack of your device, then connect the charger to an electrical outlet. Connecting the charger incorrectly can cause serious damage to your device. The warranty does not cover any damage resulting from misuse of the device and accessories. You can use the device while the battery is charging, but this will slow down the charging process. If the device receives unstable power while charging, the touch screen may not respond to touch. In this case, disconnect the charger from your device. The device may become warm while charging. This is normal and does not affect the performance or life of the device. If the battery gets hotter than usual, the charger may stop working. If the device does not charge, take it to a Samsung service center along with the charger. 14 Getting started When charging is complete, disconnect your device from the charger. First unplug the charger from your device, then from the electrical outlet. Before removing the battery, you must disconnect the charger. Otherwise, the device may be damaged. To save energy, unplug the charger when not in use. The charger does not have a power switch and must be removed from the electrical outlet between periods of use to save energy. When used, the charger must fit snugly into the electrical outlet and be easily accessible. Reducing power consumption Here are some tips for saving your device's battery power. By using these tips and turning off features that run in the background, you can extend your device's battery life between charging periods: When you're not using your device, put it to sleep by pressing the power button. Close unnecessary applications using Task Manager. Turn off Bluetooth connection. Turn off the Wi-Fi function. Disable auto-syncing of applications. Reduce the backlight operating time. Reduce screen brightness. 15 Getting started Using a memory card Inserting a memory card The device supports memory cards with a maximum capacity of 128 GB. The compatibility of memory cards with your device depends on the type of card and its manufacturer. Some memory cards may not be compatible with your device. Using an incompatible memory card may damage your device, the card itself, or the data stored on it. Insert the memory card with the correct side up. The device supports memory cards with the FAT and exFAT file systems. If you insert a memory card with a file system other than FAT, the device will prompt you to format the card. Frequently deleting and writing data will shorten the life of memory cards. When you insert a memory card into your device, a list of files stored on the card is displayed in the My files → Memory card folder. 1 Remove the back cover. 2 Insert the memory card into the device with the gold contacts facing down. 3 Replace the back cover. 16 Getting started Removing the memory card To prevent data loss, disconnect the memory card before removing it. On the Home screen, tap → Settings → Storage → Unmount storage card. 1 Remove the back cover. 2 Remove the memory card. 3 Replace the back cover. Do not remove the memory card while data is being transferred or received. This may result in data corruption or loss, or damage the device or memory card. Samsung is not responsible for any losses caused by the use of damaged memory cards, including loss of data. Formatting a memory card After formatting on a PC, memory cards may not function properly when inserted into the device. Format memory cards only using the device. On the Home screen, tap → Settings → Storage → Format. SD memory card → Format. SD memory card → Delete everything. Before formatting the memory card, it is recommended that you back up all important data stored in the device memory. The manufacturer's warranty does not cover data loss caused by user actions. 17 Getting started Turning your device on and off To turn on your device, press and hold the power button for a few seconds. When you turn on your device for the first time, or after resetting the settings, follow the onscreen instructions to set up your device. To turn off your device, press and hold the power button, and then select Turn off. In places where the use of wireless devices is prohibited, such as on airplanes or hospitals, follow warning labels and instructions from personnel. Locking and unlocking the screen To turn off and lock the screen, press the Power button. Additionally, the screen automatically turns off and locks if the device is not used for a certain period of time. To unlock the screen, press the Power button or the Home button, and then swipe your finger across the lock screen in any direction. If necessary, the screen unlock code can be changed. For more information, see Change how you lock your screen. 18 Basics Using the touch screen Be careful not to let the touch screen come into contact with electronic devices. The resulting electrostatic discharge may cause the touch screen to malfunction or become damaged. To avoid damaging the touchscreen, do not touch it with sharp objects or press too hard with your fingers. The device may not recognize touches near the edges of the screen because they are outside the touch input area. If the touchscreen is left in standby mode for a long time, image trailing (screen burn-in) and artifacts may appear on the touchscreen. Turn off the touch screen if you do not plan to use the device in the near future. It is recommended to operate the touch screen using your fingers. Tap Tap the screen to open an application, select a menu item, press an on-screen button, or enter a character using the on-screen keyboard. 19 Basics Touch and hold To view available options, touch and hold an item or screen for at least 2 seconds. Drag To move an item, touch and hold it and drag it to the desired location. Double-tap Double-tap a web page or image to zoom in. Double-tap again to return to the original zoom. 20 Basics Scrolling Scroll your finger left or right on the Home screen or Apps screen to move to another panel. Scroll up or down with your finger to move around a web page or a list of items, such as your contacts list. Zoom in and out Spread two fingers on the screen of a web page, map, or image to zoom in on an area. Pinch them together to zoom out. 21 Basics of your device Home screen layout Home screen The Home screen is the starting point for accessing all features of your device. It contains widgets, hotkeys for applications and much more. Widgets are small applications that run certain functions to display information on the home screen and make it easier to access. To move to other panels, scroll the screen left or right, or tap one of the screen indicators at the bottom of the screen. To customize your Home screen, see Control your Home screen. Widget App Folder Screen indicator Favorite apps 22 Device basics Home screen options To see the available options, on the Home screen, touch and hold an empty area, or pinch your fingers together. 23 Basics Apps screen The Apps screen displays icons for all applications, including recently installed ones. On the Home screen, tap the icon to open the Apps screen. To move to other panels, scroll the screen left or right, or tap the screen indicator at the bottom. To customize the Apps screen, see Manage the Apps screen. Access additional options. Appendix Screen Indicators 24 Basics About Your Device Status Icons Status icons appear in the status bar at the top of the screen. The icons shown in the table below are the most common. The status bar may not appear at the top of the screen in some applications. To bring up the status bar, pull down from the top of the screen. Icon Description No signal / Signal strength / Currently available SIM or USIM card (dual SIM models) / Roaming (outside home network coverage) Connected to a GPRS network Connected to an EDGE network Connected to a UMTS network Established connected to HSDPA network Connected to HSPA+ network / Connected to LTE (for models with LTE network) Connected to Wi-Fi network Bluetooth enabled GPS enabled Call in progress Missed call Connected to computer SIM or USIM card missing New SMS or MMS message Alarm is on Silent mode is on 25 Device Basics Icon Description Vibrate mode is on Offline mode is on An error has occurred or requires user attention Battery level Notification panel Notification panel When you receive new notifications, such as messages or missed calls , status icons appear on the status bar. More information about status icons can be found in the notification panel. To open the notification panel, pull down the status bar. To close the notification panel, pull the status bar up from the bottom edge of the screen. 26 Device Basics You can use the following features in the notification panel. Turn options on or off. Press and hold the button to view more options. Launch the Settings application. Increases brightness for better performance of the Brightness Adjustment function. Brightness setting. Select SIM or USIM card. (Dual SIM models) Tap a notification to perform various operations. Delete all notifications. Changing the order of the Quick Settings buttons To change the Quick Settings buttons in the notification panel, open the Apps screen and tap Settings → Display → Notification panel. Touch and hold the item you want, then drag it to another location. Quick settings buttons Some features can be turned on or off from the notification panel. To turn the following options on or off, tap the option you want. Press and hold the button to view more options. Wi-Fi: See Wi-Fi for more information. Location: For more information, see Location. Sound / Vibrate / Silent: Select a sound mode. Screen rotation: Allow or disable automatic change of interface orientation when the device is rotated. Some applications do not support the auto-rotate feature. 27 Bluetooth device basics: See Bluetooth for more information. Mobile Data: For more information, see Data usage or Mobile networks. Max. Saving: For more information, see Energy Saving Feature. Mobile exact Access: For more information, see Modem and Access Point. NFC (for models with NFC): For more information, see NFC (for models with NFC). Sync: When you use this feature, apps such as calendar or email are synchronized automatically. Autonomous mode: See Offline mode for more information. Launching applications To launch an application, select its icon on the Home screen or Applications screen. To open a list of recently launched applications, click the Application button. and select Close an application Tap and drag the application icon left or right to close → . application. To close all active applications, tap the icon Install or remove applications Samsung GALAXY Apps Use this application to purchase and download various applications. Select GALAXY Apps from the Apps screen. Availability of this application may vary by region or service provider. 28 Device Basics Installing Applications Search for an application by category or click the word button. to search by keyword Select an app to view its description. To download free applications, select Install. To purchase and download paid applications, tap the button that shows the cost of the application. To change your auto-update settings, tap → Settings → Auto-update apps and select the option you want. Play Store Use this application to purchase and download various applications. Select Play Store from the Applications screen. Installing applications Search for an application by category or click the word button. to search by keyword Select an app to view its description. To download free applications, select INSTALL. To purchase and download paid apps, tap the button that shows the cost of the app and follow the onscreen instructions. To change your auto-update settings, click the Auto-update apps button and select the option you want. → Settings → Manage apps Uninstall or disable apps To disable default apps, open the Apps screen and tap → Uninstall/Disable. An icon will appear on the icons of applications that can be disabled. Select an application and select Yes. To remove downloaded apps, open the Apps screen and tap → Downloaded apps → → Delete. Or, on the Apps screen, tap Settings → Application manager, select an app, and tap Uninstall. 29 Basics Enable apps On the Apps screen, tap → Show. off Applications, select applications, and then select Done. Or, on the Apps screen, tap Settings → Application manager, scroll to DISABLED, select an app, and tap Enable. Hide apps: You can only hide apps from the Apps screen. Hidden applications can continue to be used. Disable apps: Disable default apps that cannot be removed from your device. Disabled applications cannot be used. Uninstall apps: Remove downloaded apps. Entering text Keyboard layout When you enter a message, write notes, and do many other things, a keyboard automatically appears on your screen. Text input is not supported for some languages. To enter text, you must change the input language to one of the supported languages. Change keyboard settings. Delete the previous character. Entering capital letters. To ensure that all characters you enter are in uppercase, tap it twice. Move to next line. Enter a space. Entering punctuation marks. Changing the input language Click the button → Select input languages ​​and specify the working languages. When you select two or more languages, you can switch between them by swiping left or right on the keyboard spacebar. 30 Basics Changing the keyboard layout Tap the keyboard icon. , select a language in the INPUT LANGUAGES menu and select the desired layout. Each key of the 3x4 keyboard has three or four characters. To enter a character, press the appropriate key repeatedly until the character you want appears. More Keyboard Features To access various features, press and hold the key. A different image may appear instead of the button depending on the last function used. : Change the keyboard settings. : Insert emoticons. : Voice input of text. Changing the language. Opening the keyboard. Enable voice input mode or pause it. Copy and paste text 1 Touch and hold the text. 2 Drag or to select the text you want, or select Select All to select all the text. 3 Select Copy or Cut. The selected text will be pasted to the clipboard. 4 Place the cursor where you want to insert the text, and then click → Insert. 31 Device Basics Screen Capture Take screenshots while you are using your device. Press and hold the Home button and the Power button at the same time. The image will be saved in the Gallery → Screenshots folder. The resulting screenshot can be edited and also sent to other users. Some applications may not allow you to take screenshots. My Files Use this application to access various files stored on your device. Select My Files on the Applications screen. Search files or folders. Access additional options. View files sorted by category. View your download history. Display files saved in the device memory. 32 Basic information about the device Power saving function In this mode, you can extend the battery life of the device. In the maximum power saving mode, the following occurs: All screen colors are displayed in a gray palette. Access to applications is limited to the list of main and selected applications. Disables mobile data when the screen is turned off. Wi-Fi and Bluetooth functions are disabled. On the Apps screen, tap Settings → Extreme power saving and tap the Extreme power saving switch to turn it on. To add an app to your Home screen, tap the App button. and select the one you want. To remove an application from the Home screen, tap → Remove, select the application with the icon, and select OK. To change the settings for the ultimate power saving mode, such as connecting to the network or playing sounds, tap → Settings. To turn off the maximum power saving mode, press the button → Off. extreme mode. The maximum standby time is the amount of time remaining before the battery runs out (if the device is not used). The waiting time depends on the device settings and the conditions in which it is used. Viewing help information To view help information about an open application, tap → Help. Some applications may not contain help information. 33 Connect to the network Mobile data Connect to a mobile network to browse the web or share media with other devices. For information about the available options, see Data Usage. Dual SIM models: On the Apps screen, tap Settings → Data usage → select a SIM or USIM card, and then select the checkbox next to Mobile data. Single SIM models: On the Apps screen, tap Settings → Data usage, and then select the checkbox next to Mobile data. Wi-Fi To browse the Internet or share media with other devices, you must be connected to a Wi-Fi network. For information about the available options, see Wi-Fi. To save battery power, we recommend turning off Wi-Fi when not in use. 1 On the Apps screen, tap Settings → Wi-Fi and tap the Wi-Fi switch to turn it on. 2 Select the desired network from the list of Wi-Fi networks. Password-protected networks are indicated by a padlock icon. 3 Select Connect. Once your device connects to a Wi-Fi network, it will reconnect to that network each time without asking for a password. To stop your device from automatically connecting to a network, select it in the list of networks and select Forget. 34 Connect to a network Tethering and hotspot About tethering and mobile hotspot features Use these features to access your device's mobile connection from a computer or other device when you don't have an Internet connection. You can use Wi-Fi, USB or Bluetooth to establish a connection. Additional charges may apply for using this feature. Mobile hotspot Use your device as a mobile hotspot to let other devices access your device's mobile connection. 1 On the Applications screen, tap Settings → Tethering and hotspot. 2 Tap the Mobile Hotspot switch to turn it on. will appear in the status bar. The device name will be displayed on other devices in the list of Wi-Fi networks. To set a password for connecting to a mobile hotspot, tap → Set up hotspot and select the desired security level. After that, enter your password and select Save. 3 Find and list your device in the list of Wi-Fi networks on your other device. 4 Use mobile data to access the Internet on your connected device. 35 Connect to a network USB tethering Allow other devices to access mobile data using a USB cable. 1 On the Applications screen, tap Settings → Tethering and hotspot. 2 Connect your device to your computer using a USB cable. 3 Tap the USB tethering icon. . When the devices are connected to each other, an icon will appear in the status bar 4 On your computer, you can use mobile data using your device. Bluetooth tethering Allows other devices to access the mobile data function using the Bluetooth function. Make sure the computer you are connecting supports Bluetooth functionality. 1 Establish a connection between your device and other devices using the Bluetooth function. For more information, see See Connecting to other Bluetooth devices. 2 On your device's Applications screen, tap Settings → Tethering and hotspot. 3 Select the checkbox for Bluetooth tethering. 4 On the connected device, open the Bluetooth settings screen and tap → Internet access. When the devices are connected to each other, an icon will appear in the status bar. 5 Use mobile data to access the Internet on your connected device. Connection methods depend on the type of devices being connected. 36 Personalization Manage the Home and Apps screen Manage the Home screen Add items Touch and hold an app icon on the Apps screen, and then drag it to the Home screen. To add widgets, open the Home screen, touch and hold an empty area, select Widgets, touch and hold the widget icon, and then drag it to the Home screen. Move or delete an item Touch and hold an app icon on the Home screen, and then drag it to a new location. To move an item to another panel, drag it onto the curved screen. You can also move frequently used apps to the shortcuts area at the bottom of the home screen. To remove an item, touch and hold it. Then drag it to the Delete option that appears at the top of the screen. Create a folder 1 Select and hold an app on the Home screen, and then drag it to Create a folder that appears at the top of the screen. 2 Enter a folder name. 3 Tap the icon, select the apps you want to move to the folder, and then tap Done. 37 Personalization Manage panels To add, remove, or move a panel, on the Home screen, touch and hold an empty area. To add a panel, scroll left to the last page and click the button. To move a panel, touch and hold the panel's thumbnail, then drag it to a new location. To remove a panel, touch and hold the panel's thumbnail, then drag it to Remove at the top of the screen. To designate a panel as a Home screen panel, click the button. Managing the Applications screen Changing the sorting method On the Applications screen, tap → View and select a sorting method. Hide apps Hide apps you don't want to see on the Apps screen. On the Apps screen, tap → Hide apps, select apps, and then tap Done. To show hidden apps, tap → Show. hidden apps, select apps, and then select Done. Move items On the Applications screen, tap → Edit. Touch and hold an item, and then drag it to the desired location on the screen. To move an item to another panel, drag it onto the curved screen. To move an item to a new panel, drag it to the New Page option that appears at the top of the screen. 38 Personalization Setting wallpaper and ringtones Setting wallpaper You can set an image or photo stored in your device as wallpaper for the home or lock screen. 1 On the Home screen, touch and hold an empty area, and then select Wallpaper. You can also tap Settings → Display → Wallpaper on the Apps screen. 2 Select the screen for which you want to set or change the wallpaper. 3 Select the desired option and image. 4 Select Set as wallpaper or Done. If you are using a dual SIM model, proceed to the next step. 5 Set a wallpaper image for one or both SIM or USIM cards. Changing ringtones Change ringtones for incoming calls and notification sounds. On the Applications screen, tap Settings → Sound. Dual SIM models: To set a ringtone for incoming calls, select Ringtones → select a SIM or USIM card → Ringtones, select a ringtone, and then select Done. To set the alarm tone to a song saved in your device or account, select Add. To set a notification sound, select Ringtones → select a SIM or USIM card → Notifications, select a notification sound, and then select Done. Single SIM models: To set a ringtone for incoming calls, select Ringtones, select a ringtone, and then select Done. To set the alarm tone to a song saved in your device or account, select Add. To set a notification ringtone, select Notifications, select a ringtone, and select Done. 39 Personalization Changing the screen lock method To prevent unauthorized access to your personal information, you can change the screen lock method. On the Apps screen, tap Settings → Lock screen → Screen lock, and then choose a lock method. An unlock code is required to unlock your device. If you have forgotten your unlock code, please contact a Samsung service center to reset the code. Drawing Create a drawing by connecting four or more dots with a line, and then repeat it to confirm. Set a backup PIN to unlock your screen in case you forget the pattern. PIN The PIN code consists of numbers only. Enter at least four numbers and then repeat the password to confirm. Password The password consists of letters and numbers. Enter at least four characters, including numbers and letters, then repeat the password to confirm. 40 Personalization Transferring data from your previous device Using backup accounts You can use a Google or Samsung account to transfer backup data from your previous device to your new device. For more information, see Data backup and recovery. Samsung Kies Import backup data from your computer using the Samsung Kies application to restore data to your device. In addition, the Samsung Kies application allows you to back up data on your computer. For more information, see Establishing a connection using Samsung Kies. Setting up accounts Adding accounts Some apps on your device require a registered account. Create accounts to get the most out of your device. On the Applications screen, tap Settings → Accounts → Add account and specify the account service. Follow the onscreen instructions to create an account. To sync content across your accounts, select an account and check the boxes next to the items you want to sync. Delete accounts On the Applications screen, tap Settings → Accounts, select an account, and tap → Delete account. zap. 41 Phone Making calls Select Phone from the Applications screen. Dual SIM models: Select Keypad, enter the phone number you want, and then tap or to make a voice call or to make a video call. View call and message logs. View your favorite contacts. Entering a phone number using the keyboard. View your contact list. Adding a number to your contact list. Access additional options. Phone number preview. Delete the previous character. 42 Phone Single SIM models: Select Keypad, enter a phone number, and then press the button to make a voice call or press the button to make a video call. View call and message logs. View your favorite contacts. Entering a phone number using the keyboard. View your contact list. Access additional options. Adding a number to your contact list. Phone number preview. Delete the previous character. You can also dial phone numbers from the list in the Journals, Favorites and Contacts sections. Making calls from your call log or contacts list Tap Logs or Contacts, select a contact or phone number, and then tap or. International calls Select Keypad. Dual SIM models: Press and hold the 0 key until the + symbol appears. Enter your country code, area code, and phone number, and then tap or. To block outgoing international calls, tap → Settings → Calls → More options → select a SIM or USIM card → Call barring. After that, select the type of calls and check the box next to International calls. Single SIM models: Press and hold the 0 key until the + symbol appears. Enter your country code, area code, and phone number, then tap the icon. To block outgoing international calls, tap → Settings → Calls → More options → Call barring. After that, select the type of calls and check the box next to International calls. 43 Phone Incoming calls Answer a call When there is an incoming call, drag the icon outside the large circle. Reject a call When there is an incoming call, drag the icon outside the large circle. To reject an incoming call and send the caller a message, drag the reject message bar up. To create messages to send when you reject calls, open the Apps screen and tap Phone → → Settings → Call → Reject calls → Messages when rejected → . Missed calls When you have missed calls, an icon appears in the status bar. To view a list of missed calls, open the notification panel. Or, on the Applications screen, tap Phone → Logs to view missed calls. Options during calls During a voice call, the following actions are available: Add. call: make a second call. Typing: Access the keyboard. End: End the current call. Speaker: Turns speakerphone on or off. When using speakerphone, speak into the microphone located on the top of the device, and do not hold the device close to your ear. Off Mic: turn off the microphone (the other person will no longer be able to hear you). Bluetooth: Switch to a Bluetooth headset if it is connected to the device. Tap the icon to access more options. 44 Phone During a video call Tap the screen to use the following options: Switch: Switch between the front and rear cameras. Off Mic: turn off the microphone (the other person will no longer be able to hear you). End: End the current call. Tap the icon to access more options. 45 Contacts Adding contacts Moving contacts from other devices You can move contacts to your device from other devices. For more information, see Transferring data from your previous device. Adding contacts manually 1 On the Applications screen, tap Contacts → Contacts. 2 Tap and enter the contact information. : Add an image. / : Add or remove a contact information field. 3 Select Save. To add a phone number to your contacts using your keyboard, select Keypad, enter the number, and select Add to contacts. 46 Contacts Find contacts On the Applications screen, tap Contacts → Contacts. Here are ways to find contacts: Scroll up or down in your contacts list. Swipe the cursor to the right of your contacts list to scroll quickly. Tap the search field at the top of your contacts list and enter your search criteria. After you select a contact, you can do one of the following: : Add the contact to your favorites list. / : Make a voice or video call. : Send a message. : Send an email message. Add contact shortcuts to your Home screen Use this feature to add shortcuts to the contacts you communicate with most often on your Home screen. 1 On the Applications screen, tap Contacts → Contacts. 2 Select a contact. 3 Tap → Add a shortcut to your home screen. 47 Messaging and email Messaging Sending messages Send text (SMS) or multimedia (MMS) messages. Additional charges may apply for sending and receiving messages while roaming. 1 Select Messages from the Applications screen. 2 Tap the icon. 3 Add recipients and enter the message text. Dual SIM models: Access additional options. Entering recipients. Select contacts from the contact list. Entering a message. Sending a message. Attaching files. 48 Messages and email Single SIM models: Access additional settings. Entering recipients. Select contacts from the contact list. Entering a message. Sending a message. Attaching files. 4 Dual SIM models: Tap the icon to send a message. Single SIM models: Tap the or icon to send a message. . Viewing incoming messages Incoming messages are grouped into threads by contact. Select a contact to view messages from them. Additional charges may apply for sending and receiving messages while roaming. While viewing a message in detail view, tap the icon. 49 Messages and email E-mail Setting up email accounts Select E-mail on the Applications screen. The first time you open the E-mail application, you will be asked to set up an account. Enter your email address and password. Select Next to set up a personal account or Manual Setup to set up a business account. Then follow the onscreen instructions to complete the setup. To set up a different email account, click Accounts → . → Management If you have multiple accounts, you can set one of them as the default account. Tap → Manage accounts → → Set. as a teacher zap. according to mind Sending email messages Select Email from the Applications screen. Tap the icon at the bottom of the screen to compose a message. Cancel message. Saving a message for later sending. Sending a message. Attach images, videos and other files. Access additional options. Adding recipients. Add a carbon copy or blind carbon copy. Entering a topic. Select recipients from your contact list. Entering a message. 50 Messages and email Reading email messages Select Email from the Applications screen. Tap the icon, select the email account you want, and new messages will start downloading. To download new messages manually, tap the icon. Tap the message to view it. Deleting a message. Access additional options. Add this email address to your contacts list or view other options. Opening attachments. Mark the message as a reminder. Forwarding a message. Reply to all recipients. Go to the next or previous message. Message reply. 51 Camera Basic shooting Taking photos and videos 1 Select Camera from the Applications screen. 2 On the preview screen, tap the area of ​​the image you want the camera to focus on. 3 Tap to take a photo or to record a video. Touch the screen with two fingers and spread them apart to zoom in, or pinch your fingers together to zoom out. Displays the current mode. Start of video shooting. Switch between front and rear cameras. Photography. Change the photo mode. Change camera settings. View the photos and videos you have taken. The camera automatically turns off when not in use. Make sure the lens is clean. Otherwise, the device may not operate correctly in high-resolution shooting modes. You can take wide-angle photos with the front camera lens. When taking wide-angle photographs, slight distortion may occur, but this does not indicate that there is a problem with the device. 52 Camera Turn on the camera when the screen is locked To quickly capture special moments when the screen is locked, the Camera icon is always available on the screen. Drag the icon outside the large circle on the lock screen. If the icon doesn't appear, open the Apps screen, tap Settings → Lock screen, and then select the checkbox next to Camera shortcut. This feature may not be available depending on your region or service provider. Photography and Video Etiquette Do not photograph people without their consent. Do not film in places where it is prohibited. Don't film in places where you might violate other people's privacy. Shooting Modes Auto This mode can be used to automatically assess shooting conditions and select the optimal shooting mode. On the Applications screen, tap Camera → → Auto. Retouch This mode can be used to shoot highlighted faces for a softer image. On the Apps screen, tap Camera → 53 → Retouch. Camera Panorama This mode can be used to combine several photos into one. On the Applications screen, tap Camera → → Panorama. The device identifies the photo using the Gallery app. To get optimal shots, follow the tips below: Move the camera slowly in one direction. Maintain the position of the image in the frame in the camera's viewfinder. Try not to shoot subtle objects, such as a clear sky or an evenly colored wall. Self Portrait This mode can be used to take self portraits using the front camera. 1 On the Applications screen, select Camera. 2 Tap the icon to use the front camera. 3 To take a self-portrait, raise your palm to the screen or tap the icon. Best Photo This mode can be used to take a series of photos and save the best one. To view other photos in the series, scroll the image left or right. The best shot is automatically recommended by the device and marked with an icon. On the Apps screen, tap Camera → → Best photo. Continuous Shooting Use this mode to take a series of photographs of moving objects. On the Applications screen, select Camera → 54 → Continuous. shooting. Camera Night This mode can be used to take pictures in low light conditions without using the flash. On the Applications screen, tap Camera → → Night. Some devices may not support this feature. Sports Use this mode to take photos of fast-moving objects. On the Applications screen, tap Camera → → Sports. Camera settings On the Applications screen, tap Camera → Photo and video modes. / . Not all options are available in both: turn the flash on or off. : Save the image upside down to mirror the original image when taking photos using the front camera. : Use the timer for delayed shooting. : Select a filter effect to apply when taking photos or videos. / : Select the shooting resolution. The higher the resolution, the higher the image quality. However, more free memory space is consumed. To access additional options, press the button. Focus Mode: Select a focus mode. Autofocus is controlled by the camera. Macro is used for close objects. Exposure Value: Changes the exposure value. This setting determines the amount of light received by the camera's sensor. To shoot in low light conditions, set the exposure to high. ISO: Select ISO sensitivity. This setting controls the camera's light sensitivity. It is measured in units equivalent to those of a film camera. Low values ​​are for stationary and brightly lit objects. High values ​​are used for fast moving or poorly lit objects. White Balance: Select an appropriate white balance to create a more natural color range in your image. Settings are designed for specific lighting conditions. These settings are similar to the thermal white balance exposure characteristics of professional cameras. 55 Camera Metering modes: Select the type of exposure meter. This setting determines how light intensity is measured. Center-weighted - the intensity of the background light is measured in the center of the frame. Spot - measuring the illumination value in a specific location. Matrix - the average value for the entire frame is measured. Tap to Capture: Tap an image on the preview screen to take a photo. Video size: Select the recording resolution. The higher the resolution, the higher the image quality. However, more free memory space is consumed. Recording Mode: Change the recording mode. Geotagging: Allows your device to tag your photo's location with a location tag. In poor weather conditions, as well as in places where there may be obstacles in the path of the GPS signal (spaces between buildings, lowlands), the quality of communication may decrease. Location information can be shared with other users by sharing location-tagged photos. Storage location: Select a storage location for photos and videos. Grid: Displays guides in the viewfinder to help you frame your shot when selecting your subjects. Volume key: Set the volume button to control the shutter or zoom. Reset Settings: Reset the camera settings. The available options depend on the mode you are using. 56 Gallery View content on your device On the Apps screen, select Gallery, and then select an image or video. Video files are marked with an icon on the thumbnail preview screen. Tap the screen to hide or show the menu bar and thumbnail preview screen. Send an image to other users. Changing the image. Go to the previous screen. Access additional options. Deleting an image. Thumbnail images and videos 57 Useful S Planner apps and features Create events or tasks 1 Select S Planner from the Apps screen. 2 Tap the icon. Or select a date with no saved events or tasks and tap it again. If you already have any events or tasks saved for the date, tap the date and press the button. 3 Select an event or task and enter the details. Add Event: Set the start and end date for the event. You can also set the repeat setting. Add task: Set a task to run on a specific day. You can also set the priority setting. Element selection. Selecting a calendar to synchronize. Entering a name. Enter the location of the event. Setting the start and end date of the event. Set an event reminder. Adding details. 4 Select Save to save the event or task. 58 Useful apps and features Sync events and tasks with your accounts Select S Planner from the Apps screen. To sync events and tasks with your accounts, tap → Sync. To add accounts to sync, tap → Calendars → Add account. Then select the account you want to sync your data with and sign in. When an account is added, a green circle will appear next to it. To change how you sync with your account, open the Apps screen, tap Settings → Accounts, and then tap an account service. Internet 1 Select Internet from the Applications screen. 2 Tap the address field. To change the search engine, tap the search engine icon next to the address field. 3 Enter a web address or keyword, and then select Go. To view the toolbars, lightly swipe down on the screen. Bookmark the current web page. Update the current web page. Reading an article in reading mode. Access additional options. Launch the Web Page Window Manager. Go to the home page. View saved pages. Return to the previous page visited. Browse web pages with bookmarks. 59 Useful apps and features Videos View videos Select Videos from the Apps screen. Select a video to watch. Changing the aspect ratio. Volume adjustment. Access additional options. Pause and resume playback. Move forward or backward within a file by dragging the slider. Changing the screen rotation mode. Go to the previous video. Touch and hold to quickly go back. Skip to next video. Touch and hold to fast forward. 60 Useful apps and features Clock Alarm clock On the Applications screen, tap Clock → Alarm clock. Setting alarms Click the icon in the alarm list, set the alarm trigger time, specify the trigger days, configure other alarm parameters, and select Save. To turn an alarm on or off, click the icon next to the desired alarm in the list. Pause: setting the interval and number of signal repetitions after the current moment. Smart Alarm: Set the time and melody for the smart alarm. The smart alarm sounds at a low volume a few minutes before the set alarm goes off. The volume of the smart alarm gradually increases until you turn it off or the set alarm goes off. Turning off an alarm To turn off an alarm, drag the icon outside the large circle. If you have enabled the pause feature, drag the icon outside the large circle to play it again after a specified period of time. To delete a signal Press the → Select button, select signals, then press the 61 button. Useful apps and features World clock On the Apps screen, tap Clock → World clock. Setting the clock Press the button and enter the city name or select the city from the list. Deleting a clock Press the button → Select, select a clock, then press the button. Stopwatch On the Applications screen, tap Clock → Stopwatch. Select Start to start timing. Select Interval to save an intermediate result. Select Stop to stop the stopwatch. To reset the time, select Reset. Timer On the Applications screen, tap Clock → Timer. Set the duration and select Start. When the time is up, drag the icon outside the large circle. 62 Useful apps and features Calculator You can use the calculator to perform simple and complex calculations. Select Calculator on the Applications screen. Rotate the device clockwise to enter landscape mode and use the engineering calculator. If Screen Rotation is disabled, tap → Engineering Calculator. Notes Use this application to take notes and organize them into categories. Select Notes from the Applications screen. Creating notes Tap in the list of notes and create a note. When creating a note, you have the following options: : Create or assign a category. : Insert an image. : Create a voice recording in a note. To save the note, select Save. To edit a note, tap the note, and then tap the note's contents. Searching for notes Tap in the list of notes and enter a keyword to search for notes that contain that keyword. 63 Useful apps and features Voice Recorder Record voice memos Select Voice Recorder from the Applications screen. Tap the icon to start recording. Speak into the microphone. Tap the icon to pause recording. Click the icon to cancel the recording. Tap the icon to end recording. Access additional options. Recording time Displays a list of voice notes. Start recording. Listen to voice memos Select Voice Memo on the Applications screen. Click the button and select a voice memo to listen to. / : Pause or resume playback. / : Go to the next or previous voice note. 64 Useful apps and features Radio Listen to FM radio Select Radio from the Apps screen. Before using this program, connect a headset to the device, which will act as a radio antenna. When you launch FM radio for the first time, it will automatically search for and store available radio stations. Tap the icon to turn on FM radio. Select the desired radio station from the list and tap the icon to return to the FM radio screen. Volume adjustment. Access additional options. Record songs broadcast on FM radio. Add the current radio station to your favorites list. Manual entry of radio frequencies. Frequency fine tuning. Turn FM radio on or off. Displays a list of favorite radio stations. Displays a list of available radio stations. Search for an available radio station. 65 Useful apps and features Search for radio stations Select Radio from the Apps screen. Click the button → Search and select a search option. It will automatically search for and save available FM radio stations. Select the desired radio station from the list and tap the icon to return to the FM radio screen. Google Apps Google provides a variety of apps for entertainment, social networking, and business. Some of them may require a Google account. For more information, see Setting up accounts. To view more information about an application, open the application's home screen and tap → Help. Some applications may not be available or may have different names depending on your region or service provider. Chrome Search for various information and browse the web. Gmail Send and receive email messages using Google Mail. Google+ Share news and see updates from your family, friends and others. You can also back up your photos, videos, and other features. Maps Find your location on a map, search for other locations, and view addresses of various organizations. Play Music Search, play and share music using your device. 66 Useful apps and features Play Movies Play videos stored on your device, and download content to watch from the Play Store. Play Books Download books from the Play Store website and view them. Play Press View all interesting news and magazines in one place. Play Games Download games from the Play Store and play them with other users. Drive Save content to cloud storage, access it from anywhere, and share it with others. YouTube Watch or create videos and share them with others. Photos Manage photos, albums, and videos that have been saved on your device and shared with Google+. Hangouts Chat with friends, one-on-one or in a group, and use images, emoticons, and video calls during conversations. Google Quickly find the information you need on the web or on your device. Voice search Quickly find the information you need by speaking a keyword or phrase. Google Settings Change settings for some Google features. 67 Connecting to other Bluetooth devices About Bluetooth technology Bluetooth technology allows you to create a direct wireless connection between two devices over a short distance. Thanks to Bluetooth connectivity, you can exchange data and media files with other devices. Samsung is not responsible for the loss, interception, or unauthorized use of data sent or received using the Bluetooth function. Make sure you are communicating with a trusted device that has the appropriate level of security. If there are obstacles between devices, the range may be reduced. Some devices, particularly those that have not been tested or approved by Bluetooth SIG, may not be compatible with your device. Do not use Bluetooth connectivity for illegal purposes (such as distributing pirated copies of files or illegally intercepting conversations for commercial purposes). Samsung is not responsible for the consequences of such use of Bluetooth communications. Connecting to other Bluetooth devices 1 On the Apps screen, tap Settings → Bluetooth, tap the Bluetooth switch to turn it on, and then tap Search. A list of detected devices appears. To make a device visible to others, tap the device name. 68 Connecting to other devices 2 Select the device to pair. If your device has previously been paired with this device, tap the device name without confirming the auto-generated key. If the device you are connecting to is not listed, you must enable the visibility setting on it. 3 Accept the Bluetooth authorization request on both devices to confirm. Sending and receiving data Many applications support Bluetooth data transfer. You can share data such as contact information or media files with other Bluetooth devices. The following is an example of how you can send an image to another device. Share an image 1 On the Applications screen, select Gallery. 2 Select an image. 3 Press the → Bluetooth button and select the device to which you want to transfer the image. If the device you are connecting to is not listed, you must enable the visibility setting on it. Or make your device visible to others. 4 Accept the Bluetooth authorization request on the other device. Receiving an image When another device sends you an image, you must accept the Bluetooth authorization request. The resulting image will be saved in the Gallery → Download folder. 69 Connecting to other devices Unpairing Bluetooth devices 1 On the Applications screen, tap Settings → Bluetooth. A list of connected devices will appear on the screen. 2 Tap next to the name of the device you want to unpair. 3 Select End connection. Wi-Fi Direct About Wi-Fi Direct Using Wi-Fi Direct, you can directly connect devices to each other over a Wi-Fi network without an access point. Connecting to other devices 1 On the Apps screen, tap Settings → Wi-Fi, and tap the Wi-Fi switch to turn it on. 2 Press the button → Wi-Fi Direct. A list of detected devices appears. 3 Select the device to connect. To connect to multiple devices, tap → Multi-connection. To change the device name, click the button → Rename device. 4 To confirm, accept the Wi-Fi Direct authorization request on the other device. 70 Connecting to other devices Sending and receiving data You can share data, such as contact information or media files, with other devices. The following is an example of how you can send an image to another device. Share an image 1 On the Applications screen, select Gallery. 2 Select an image. 3 Press the button → Wi-Fi Direct and select the device to which you want to transfer the image. 4 Accept the Wi-Fi Direct authorization request on the other device. Receiving an image When sending an image from another device, you must accept the Wi-Fi Direct authorization request. The resulting image will be saved in the Gallery → Download folder. End the connection to your device 1 On the Applications screen, tap Settings → Wi-Fi. 2 Press the button → Wi-Fi Direct. A list of connected devices will appear on the screen. 3 To disconnect devices, select Disconnect → Yes. 71 Connecting to other NFC devices (for models with NFC module) About NFC technology Your device can read NFC (Near Field Communication) tags containing product information. After downloading the necessary applications, this feature can also be used to make payments and purchase tickets for transport and various events. The device's battery has a built-in NFC antenna. Be careful when handling the battery to avoid damaging the NFC antenna. NFC feature Use the NFC feature to send pictures or contact information to other devices, or to read information from NFC tags. By inserting a SIM or USIM card with payment capabilities, you can make purchases conveniently using your device. On the Apps screen, tap Settings → NFC and tap the NFC switch to turn it on. Place the NFC antenna area on the back of the device against the NFC tag. The device screen displays the information received from the tag. Make sure your device screen is unlocked. Otherwise, the device will not be able to read NFC tags or receive data. 72 Connecting to other devices Shopping with NFC Before you can use NFC to make payments, you must register for a mobile payment service. To register or learn more about this service, contact your mobile service provider. On the Apps screen, tap Settings → NFC and tap the NFC switch to turn it on. Touch the NFC antenna area on the back of the device to the NFC card reader. To set the default app for payment, select Tap Pay and select an app. To make payments using a SIM or USIM card, insert an appropriate card with an NFC chip into SIM card slot 1. SIM card slot 2 does not support NFC. The list of payment services may not include all available payment applications. Sending data Android Beam allows you to send data, such as web pages and contacts, to devices that support NFC. 1 On the Apps screen, tap Settings → NFC and tap the NFC switch to turn it on. 2 Select Android Beam and tap the Android Beam switch to turn it on. 3 Select an item and touch your NFC antenna to the NFC antenna of the other device. 4 When the Touch to Send icon appears on the screen. tap the screen to send the item. 73 Connecting to other devices Mobile printing Connect your device to a printer using a Wi-Fi network or Wi-Fi Direct technology to print images or documents. Some printers may not be compatible with your device. Adding printer plugins Add plugins for the printers you want to connect your device to. On the Apps screen, tap Settings → Printing → Add a printer, and then search for the printer plug-in in the Play Store. Select the printer plugin and install it. Connecting to a printer On the Apps screen, tap Settings → Printing, select a printer plug-in, and tap the switch at the top right of the screen to turn it on. It will begin searching for printers connected to the same Wi-Fi network as your device. Select your default printer. To add a printer manually, select the printer plugin and click the button → Add a printer → , enter the details and select Yes. To change printing settings, select the printer plug-in and tap → Printing options. Print content While viewing content (images or documents), tap → Print and select a printer. 74 Managing your device and data Updating your device software You can update your device software to the latest version. Over-the-air update You can download and install software updates using the FOTA (over-the-air firmware download) service. On the Apps screen, tap Settings → About device → Software update → Update. Updating using Samsung Kies You can download the latest version of Samsung Kies from the Samsung website. Launch Samsung Kies and connect your device to your computer. Samsung Kies will automatically recognize your device and show available updates in a dialog box (if available). Click the Update button in the dialog box to begin the update process. For more information about updating, see Samsung Kies Help. Do not turn off your computer or disconnect the USB cable while your device is updating. Do not connect other media to the computer while the device is being updated. This may interfere with the update process. 75 Managing your device and data Transferring files between your device and your computer You can move audio, video, images, and other types of files back and forth between your device and your computer. Do not disconnect the USB cable from the device while files are being transferred. This may result in data loss or damage to the device. Do not disconnect the device from the computer when playing files stored on the device on the connected computer. Disconnect the device from the computer after the file has finished playing. When using a USB hub, devices may not be connected correctly. Connect the device directly to the computer's USB port. Connecting as a media device 1 Connect your device to your computer using a USB cable. 2 Open the notification panel and select Connected as a media device → Media. device (MTP). If your computer does not support MTP (Media Transfer Protocol) or does not have the appropriate driver installed, select Camera (PTP). 3 Transfer files between your device and computer. Establishing a connection using Samsung Kies Samsung Kies is a computer application that allows you to manage your media content and personal data on Samsung devices. The latest version of Samsung Kies can be downloaded from the Samsung website. 1 Connect your device to your computer using a USB cable. Samsung Kies will launch automatically. If Samsung Kies does not launch automatically, double-click the Samsung Kies icon on your computer. 2 Transfer files between your device and your computer. For more information, see Samsung Kies Help. 76 Manage your device and data Back up and restore your data Keep your personal information, app data, and settings safe. You can back up your important data to a backup account and access it later. Google account 1 Select Settings from the Applications screen. 2 Select Backup and reset and select the Back up data check box. 3 Select Backup Account and specify the account to back up. To restore your data, sign in to your Google account in the setup wizard. The Setup Wizard can be launched and opened by restoring the device to factory settings. If you don't sign in to your Google account in the setup wizard, you won't be able to restore your backup data. Reset device settings This function deletes all settings and data on the device. Before resetting your device, it is recommended that you back up all important data stored on your device. For more information, see Data backup and recovery. On the Apps screen, tap Settings → Backup & reset → Reset data → Reset device → Erase everything. The device will automatically restart. 77 Settings About the settings menu In this application, you can configure device and application settings, and add accounts. Select Settings on the Applications screen. Supported features may vary or be named differently depending on the device model: single or dual SIM. Wi-Fi CONNECTIONS Turn on the Wi-Fi feature to connect to a Wi-Fi network and access the Internet and other network devices. On the Settings screen, select Wi-Fi and tap the Wi-Fi switch to turn it on. Press the button to access the options. Search: Search for available networks. Wi-Fi Direct: Enable Wi-Fi Direct to directly connect devices over Wi-Fi to share files. Advanced: Configure Wi-Fi settings. WPS Button: Connect to a secure Wi-Fi network using the WPS button. Enter WPS PIN: Connect to a secure Wi-Fi network using a WPS PIN. Set a sleep policy for Wi-Fi Tap → More → Wi-Fi in sleep mode. Turning off your device's screen disables all Wi-Fi connections. In this case, the device automatically accesses mobile networks if their use is indicated in the settings. This may result in data charges. To avoid additional charges, set the option to Always. 78 Bluetooth settings Turn on Bluetooth to share data with other devices within a short distance. On the Settings screen, select Bluetooth and tap the Bluetooth switch to turn it on. To access additional options, press the button. Discovery Timeout: Set the duration for device discovery. Received files: Displays files received using the Bluetooth function. Tethering and hotspot Use your device as a mobile hotspot to let other devices access your device's mobile connection. For more information, see Modem and Access Point. On the Settings screen, select Tethering & Hotspot. Mobile hotspot: Use a mobile hotspot to share your device's data with computers or other devices over a Wi-Fi network. You can use this feature when network connection is not available. USB tethering: Use your device as a wireless USB tethering device for your computer (access your mobile data connection via USB). When connected to a computer, the device acts as a wireless modem. Bluetooth tethering: Use your device as a wireless Bluetooth modem for your computer (access your mobile data connection via Bluetooth). Standalone mode This mode disables all wireless functions of the device. You can only use the device's non-network functions. On the Settings screen, check the box next to Offline mode. Data Usage Monitor your data usage and set data usage limit settings. On the Settings screen, select Data Usage. Mobile data: Use data connections on all networks. Mobile data limit: Set your mobile data limit settings. 79 Settings Usage Period: Enter a monthly data reset date to track your data usage by period. To access additional options, press the button. Data roaming: Use your data connections while roaming. Limit background data: Disable synchronization in the background when using a mobile network. Auto-sync data: Enable or disable auto-sync for apps such as calendar or email. The data to be synced can be selected for each account in the Settings → PERSONAL menu. Show Wi-Fi Usage: View your Wi-Fi data usage. Mobile hotspots: Select mobile hotspots to prevent background apps from using them. SIM Card Manager (Dual SIM models) Activate your SIM or USIM card and change the SIM card settings. On the settings screen, select SIM card manager. Voice call: Select a SIM or USIM card for voice calls. Video call: Select a SIM or USIM card for video calls. Data network: Select a SIM or USIM card for data transfer. Active mode: Allows you to receive incoming calls from another SIM or USIM card during a call. When this feature is enabled, call forwarding may incur additional charges depending on your region or service provider. Location Change location restrictions settings. On the Settings screen, select Location and tap the Location switch to turn it on. Mode: Select the location data collection method. RECENT LOCATION REQUESTS: Shows apps that request your current location and the corresponding battery usage. LOCATION: View the location services used by your device. 80 NFC settings (for models with an NFC module) To read or transmit information from NFC tags, enable this function. On the Settings screen, select NFC and tap the NFC switch to turn it on. Android Beam: Enable Android Beam to send data, such as web pages and contacts, to devices that support NFC. Tap Payment: Set the default app for mobile payments. The list of payment services may not include all available payment applications. Printing Configure the settings for the printer plug-ins installed on this machine. You can search for available printers or add a printer manually to print files. On the Settings screen, select Print. Other networks Configure network management settings. On the Settings screen, select Other networks. Default messaging app Select your default messaging app. Mobile networks Mobile data: Use your data connections on all networks. Data roaming: Use your data connections while roaming. Access Points: Set access point names (APNs). SIM 1 Network Mode / SIM 2 Network Mode (Dual SIM models): Select the network type. SIM 1 network mode (single SIM models): Select the network type. Network Operators: Search for available networks and register the network manually. VPN Set up virtual private networks (VPN) and connect to them. 81 Settings DEVICE Sound Change the device sound settings. On the Settings screen, select Sound. Volume: Adjust the volume of ringtones, music, videos, notifications, and system sounds on your device. Ringtones (dual SIM models): – – Ringtones: Add or select a ringtone for incoming calls. – – Notifications: Select a ringtone for events such as incoming messages and missed calls. Ringtones (single SIM models): Add or select a ringtone for incoming calls. Notifications (single SIM models): Select a ringtone for events such as incoming messages and missed calls. Vibrate on call: Select both vibration and sound mode for incoming calls. Key sounds: Enable a sound when you touch the keyboard. Sound on touch: Set the device to sound when you select an application or option on the touch screen. Screen lock sound: Set a sound to sound when you lock or unlock the touch screen. Display Change display settings. On the Settings screen, select Display. Wallpaper: – – Home Screen: Select a background image for the Home screen. – – Lock screen: Select a background image for the lock screen. – – Home screen and lock screen: Select a background image for the home screen and lock screen. Notification panel: Select items for the notification panel. 82 Settings Brightness: Adjust the screen brightness. Outdoors: Enable outdoor mode to make the display easier to see in bright environments. Auto-rotate screen: Automatically change the orientation of content when you rotate your device. Screen timeout: Set the amount of time before the device's display backlight turns off. Screen saver: Set to start a screen saver while your device is charging or connected to a desktop dock. Font Style: Change the font type for displayed text. Font Size: Change the font size. Lock screen Change lock screen settings. On the Settings screen, select Lock screen. Screen lock: Change the screen lock function. The following options may vary depending on the screen lock feature you select. Dual Clock: Displays a dual clock on the screen. Show date: Displays the date along with the clock. Camera shortcut: Set to display a camera shortcut on the lock screen. This feature may not be available depending on your region or service provider. Owner Details: Enter personal information to display with the watch. Unlock effect: Select a visual effect when you unlock the screen. Help text: Set to display help on the lock screen. Calls Configure call feature settings. On the Settings screen, select Calls. Call Rejection: – – Auto Reject Mode: Automatically reject calls from specific numbers. – – Blacklist: Manage phone numbers in the auto reject list. – – Reject messages: Create and edit a message to send when a call is rejected. 83 Settings Answer/end calls: – – Press the Home key: Answer calls by pressing the Home key. – – Press the Power key: End a call by pressing the Power key. Call status messages: – – Pop-up notifications: Show incoming call notifications in a pop-up window when an app is open on the screen. – – Status pop-ups during a call: Show call status information in a pop-up window when an app is open on the screen. Additional options: – – Caller ID: Reveals your number to other subscribers when making an outgoing call. – – Call Forward: Forward incoming calls to another number. – – Automatic area code: Automatically adds a prefix (country or city code) before the phone number. – – Call barring: Restrict outgoing or incoming calls. – – Call waiting: Alerts you to an incoming call even during a call. – – Fixed numbers: Enable or disable FDN mode to make outgoing calls only to numbers in the FDN list. You will need to enter the PIN2 code provided with your SIM or USIM card. Ringtones and key sounds: – – Ringtones: Add or select a ringtone for incoming calls. – – Vibrate on call: Select both vibration and sound mode for incoming calls. – – Key sounds: Play sounds when you touch keys on the keyboard. Hide my video: Select an image to show to your interlocutor. 84 Settings Voicemail (dual SIM models): – – Voicemail service: Select your voicemail service provider. – – Voicemail Settings: Enter a number to access your voicemail. This number can be obtained from your service provider. Voicemail service (single SIM models): Select your voicemail service provider. Voicemail settings (single SIM models): Enter a number to access your voicemail. This number can be obtained from your service provider. Application Manager View and manage applications installed on your device. On the Settings screen, select Application Manager. PERSONAL Accounts Add email or social media accounts. On the Settings screen, select Accounts. Backup and Reset Change settings to manage settings and data. On the Settings screen, select Backup & reset. Data Backup: Configures the backup of application settings and data to a Google server. Backup Account: Create or edit a Google backup account. Auto-recovery: Set up settings and application data to be restored when you reinstall them. Data Reset: Resets all settings to factory defaults and deletes all data. 85 Settings Accessibility Accessibility features are features designed for people with physical disabilities. Changing the following settings can help make your device more accessible for people with disabilities. Direct access: Quickly open the accessibility menu by triple-clicking the home button. Answer/end calls: – – Press the Home key: Answer calls by pressing the Home key. – – Press the Power key: End a call by pressing the Power key. Single-click mode: Control incoming calls or device notifications with the tap of a button rather than dragging. SERVICES: View the accessibility services installed on your device. TalkBack: Enable the TalkBack app for voice feedback. To view help information on using this feature, click Settings → Explore by Touch Guide. Speak passwords: Set the device to read passwords aloud as you type when TalkBack is active. Font Size: Change the font size. Negative: Reversing display colors to improve readability. Zoom gestures: Use your finger to zoom in or out. Label special Features: Launch TalkBack when you press and hold the power button and then tap and hold the screen with two fingers. TTS Settings: Configure text-to-speech settings used when TalkBack is turned on, such as languages, speed, and more. Flash Notification: The flash flashes when there is an incoming call, new message, or notification. Mute all sounds: Mute all sounds on the device. Google Subtitles: Set your device to display content-based subtitles supported by Google and change private subtitle settings. 86 Settings Mono sound: Enable mono sound when listening through one earphone. Sound balance: Set the sound balance when using a headset. Touch and hold delay: Set the required duration for holding the touch. Interaction Control: Enable Interaction Control mode to limit how your device responds to input while apps are running. SYSTEM Language and input Change text input options. The available options depend on the selected language. On the Settings screen, select Language & input. Language Select the display language for all menus and applications. Default Select the default keyboard for text input. Samsung Keyboard To change Samsung keyboard settings, tap the icon. Available options may vary depending on your region or service provider. English(US) / Russian: Select the default keyboard language. Select input languages: Select languages ​​for text input. T9 mode: Enable T9 mode to show word suggestions as you type and suggest suggestions. Word suggestions can be customized. AutoCorrect: Correct or complete words by pressing the space bar or punctuation mark. 87 Settings Auto capitalize: Set to automatically capitalize the letter after punctuation marks such as periods, question marks, and exclamation marks. Spaces automatically: Set whether to automatically insert spaces between words. Automatic punctuation: Insert a period by double-pressing the spacebar. Conducted Finger on keyboard: – – No: Disables the ability to swipe on the keyboard. – – Continuous input: Enter text by sliding your finger across the keyboard. Sound: Enable sound when you press keys. Symbol Preview: Enable a preview of the selected symbol. Reset settings: Reset your Samsung keyboard. Google Voice Typing To change your voice input settings, tap the icon. Select input languages: Select text input languages. Censorship: Remove offensive words from voice input results. Voice Search Language: Select a language for speech recognition. Voice output: Enables the device to provide voice notifications about current activities. "Okay Google" recognition: Enable voice recognition when you say the wake command while using a search app. Availability of this feature may vary depending on the region or service provider. Censorship: Remove offensive words from voice search results. Bluetooth headset: Use the Bluetooth headset microphone to Voice search for keywords when a Bluetooth headset is connected 88 Settings TTS Options PREFERRED TTS MODULE: Select the voice synthesis module. To change the voice synthesis module settings, tap the icon. Speech rate: Select the text reading speed for text-to-speech. Listen to example: Listen to a snippet text as a sample.Default Language: View the default language for the text-to-speech feature.Pointer Speed ​​Adjust the pointer speed of your mouse or device's touchpad.Date & Time Change the time and date display options.On the Settings screen, select Date & Time. If the battery is completely discharged or removed from the device, the date and time settings will be reset. Automatic date and time detection: Automatically update the date and time as you move across time zones. Set Date: Manually set the current date. Set time: manually set the current time. Auto detect hour. Zones: Receive time settings from the network when moving to a different time zone. Select Time Zone: Select a time zone. 24-hour format: Displays the time in 24-hour format. Date Format: Select a date format. Accessories Change accessory settings. On the Settings screen, select Accessories. Auto unlock: Automatically unlock the device when you open the cover. You can only use this feature with certain screen lock methods. 89 Settings Extreme power saving Increases standby time and reduces battery consumption by using a simplified interface and limiting access to certain applications. For more information, see Energy Saving Feature. On the Settings screen, select Extreme Power Saver and tap the Extreme Power Saver switch to turn it on. The maximum standby time is the amount of time remaining before the battery runs out (if the device is not used). The waiting time depends on the device settings and the conditions in which it is used. Battery View information about the amount of battery power your device uses. On the Settings screen, select Battery. Battery percentage: Shows the battery charge level on the screen. Memory View information about the device memory and external memory card, and format the memory card. On the Settings screen, select Memory. Once the memory card is formatted, the data will be deleted and cannot be recovered. The actual amount of available internal memory is less than advertised because some of the memory is reserved for the operating system and pre-installed applications. The available capacity may change after updating your device. Security Change the security settings of your device and SIM or USIM card. On the Settings screen, select Security. Device Administrators: View the admin applications installed on your device. You can allow device administrators to apply new policies to the device. Unknown sources: Allow installation of applications from unknown sources. 90 Settings Scan apps: Scan apps for malicious content before installation. Encrypt device: Set a password to encrypt data stored on the device. The password will be required each time you turn on the device. Since data encryption may take more than an hour, it is recommended to fully charge the battery before starting it. Encrypt SD card: Set the device to encrypt files on the memory card. If you enable this feature and reset your device to factory settings, you will not be able to read encrypted files. Disable this feature before resetting your device. Remote management: Enable remote management of a lost or stolen device over the Internet. To use this feature, you must be signed in to your Samsung account. Alert About SIM card change: Turn Find My Phone on or off to help you find your stolen or lost device. Go to website: Go to the Find My Phone website (findmymobile.samsung.com). You can locate your stolen or lost device by visiting the Find My Phone website. SIM card lock: – – SIM card lock: Enable or disable the PIN code requirement when the device is turned on. – – Change SIM PIN: Change the PIN required to access data on the SIM card. Show passwords: Enables displaying passwords as you type. Security Update: Automatically check for security updates and download them. Storage Type: Select the storage type for credential files. Trusted credentials: Use certificates and identities to securely use different applications. Install from internal memory: Install encrypted certificates from a USB storage device. Delete Credentials: Delete the contents of the credentials from the device and reset the password. About Device Access device information, change the device name, and update device software. On the Settings screen, select About device. 91 Troubleshooting Before contacting a Samsung service center, try the following troubleshooting methods. Some problems may not occur on your device. When you turn on the device or while using it, you are prompted to enter one of the following codes: Password: If the device lock feature is enabled, you must enter the device password. PIN: When you turn on your device for the first time, or if the PIN request is turned on, you must enter the PIN that came with your SIM or USIM card. This feature can be disabled in the SIM card lock menu. PUK code: Typically, the SIM or USIM card is blocked after several attempts to enter the wrong PIN code. In this case, you must enter the PUK code provided by your service provider. PIN2 code: When accessing a menu that requires a PIN2 code, enter the PIN2 code that came with your SIM or USIM card. For more information, contact your service provider. Your device displays network or service error messages. In some areas, the network signal is so weak that you cannot use your device's network functions. Move to a place where the signal is more stable. Error messages may appear during the move. Some features require activation to use. For more information, contact your service provider. The device does not turn on The device will not turn on if the battery is completely discharged. Fully charge the battery before turning on the device. The battery may not be installed correctly. Reinstall the battery. Clean both gold contacts and try installing the battery again. 92 Troubleshooting The touch screen responds slowly or incorrectly to touch If you attach a screen protector or optional accessory to your touch screen, the touch screen may not function properly. The touch screen may not function properly in the following situations: you are wearing gloves, or you touch the screen with dirty hands, sharp objects, or fingertips. High humidity and liquid ingress may cause the touch screen to malfunction. Turn the device off and on again to resolve temporary software problems. Make sure your device has the latest software. If the touch screen is scratched or damaged, contact a Samsung service center. The device freezes or critical errors occur If the device freezes, you need to close all applications or turn off the device and turn it on again. If your device freezes and becomes unresponsive, you can restart it by pressing and holding the Power and Volume buttons simultaneously for more than 7 seconds. If the problem persists, reset your device. On the Apps screen, tap Settings → Backup & reset → Reset data → Reset device → Erase everything. Before resetting your device, it is recommended that you back up all important data stored on your device. If the problem persists, contact a Samsung service center. Cannot make or receive calls Make sure you are using the correct cellular network. Check to see if call barring is enabled for the phone number you are dialing. Check to see if the call barring feature is enabled for the incoming phone number. My interlocutors cannot hear me during a call. Check whether the holes in the built-in microphone are blocked by any foreign objects. Move the microphone closer to your mouth. If you are using a telephone headset, make sure it is connected to your device correctly. 93 Troubleshooting There is an echo during a call Adjust the device volume using the volume button or move to another location. The cellular signal or Internet connection often drops, or the sound quality becomes poor. Make sure that the built-in antenna area of ​​your device is not blocked by foreign objects. In some locations, the network signal is so weak that you cannot use the device's network functions. Connection problems may be caused by your service provider's base station. Move to a place where the signal is more stable. If you use your device while on the move, wireless network services may be interrupted due to problems with your service provider's network. Battery icon is empty Battery is low. Charge the battery or replace it with a new one if replacing the battery yourself is possible. Battery does not charge (using Samsung approved chargers) Make sure the charger is connected correctly. If the battery contacts are dirty, it may not charge or the device may turn off. Wipe both gold contacts and try charging the battery again. It is not possible to replace batteries yourself in some devices. To replace the battery, you will need to contact a Samsung service center. The battery is draining faster than usual. The battery's effective charge may be reduced when the ambient temperature is too cold or hot. The battery drains faster when you use messaging or run certain applications, such as games or the web browser. The battery is a consumable item and its effective charge will decrease over time. 94 Troubleshooting Your device gets warm When you use applications that consume a lot of power for long periods of time, your device may become warm. This is normal and does not affect the performance or life of the device. Error messages appear when you turn on the camera To use the camera, your device must have enough free space and the battery must be fully charged. If error messages appear when you turn on the camera, follow these steps: Charge the battery or replace it with a new one if you can replace the battery yourself. Free up space on your device by copying files to your computer or deleting them. Reboot your device. If this does not resolve the issue with the Camera app, contact a Samsung service center. The photo quality is lower than the preview. The quality of the photos may vary depending on the environment and shooting methods. When taking photos in dark places, at night, or indoors, the image may be blurred or appear noisy. Error messages appear when you try to open a media file If you receive error messages or media files won't play on your device, try the following: Free up storage space on your device by copying the files to your computer or deleting them. Make sure the music file is not protected by DRM (Digital Rights Management). If the file is protected by DRM, you can only listen to it if you have the appropriate key or license to play it. Make sure the file formats are supported by your device. If file formats such as DivX or AC3 are not supported, install a dedicated application that supports them. To check the file formats compatible with your device, go to www.samsung.com. 95 Troubleshooting Your device can play back all the pictures and videos you take with it. Photos and videos taken with other devices may not be played back. Your device supports media files approved by your network service provider or supplementary service provider. Some Internet content, such as ringtones, videos, or wallpapers, may not play correctly. Cannot detect Bluetooth device Make sure Bluetooth wireless technology is turned on on your device. Make sure Bluetooth is turned on on the device you want to connect to. Make sure Bluetooth devices are within the maximum Bluetooth range (10m). If this does not resolve the problem, contact a Samsung service center. I can't connect my device to my computer. Make sure the USB cable you are using is compatible with your device. Make sure that the required driver and driver updates are installed on your computer. If you are using Windows XP, make sure that Service Pack 3 or later is installed on your computer. Make sure you have Samsung Kies or Windows Media Player version 10 or later installed on your computer. The device cannot find my current location. In some places, such as indoors, the GPS signal may experience interference. In such situations, use a Wi-Fi or mobile network to determine your location. 96 Troubleshooting Data stored on your device is lost Regularly back up all important data stored on your device. Otherwise, it will be impossible to recover lost or damaged data. Samsung is not responsible for any loss of data stored in your device. There is some play around the outer case of the device. This play is inevitably introduced during the manufacture of the case and may result in slight vibration or movement of parts of the device. Over time, due to friction between parts, the play may increase. 97 Copyright 2015 Samsung Electronics. This manual is protected by international copyright laws. No part of this manual may be reproduced, distributed, translated, or transmitted in any form or by any means, electronic or mechanical, including photocopying, recording, or storage in any information storage and retrieval system, without the prior written permission of Samsung Electronics. Trademarks SAMSUNG and the SAMSUNG logo are registered trademarks of Samsung Electronics. ® Bluetooth is a registered trademark of Bluetooth SIG, Inc. worldwide. ® ™ ™ ™ Wi-Fi, Wi-Fi Protected Setup, Wi-Fi Direct, Wi-Fi CERTIFIED, and the Wi-Fi logo are registered trademarks of the Wi-Fi Alliance. All other copyrights and trademarks are the property of their respective owners.

Many users, when trying to connect their phone to a computer using a USB cable, are faced with the fact that the computer does not recognize the connected gadget. The connected device is charged, while there is no access to the smartphone itself and its internal filling. I also encountered this synchronization problem, and in this material I will tell you why the computer does not see the phone via USB, and I will also share various methods for solving this issue.

I would divide the whole complex of reasons for the problem that the PC does not see the smartphone via a USB cable into hardware and software, and below I will list each of them, simultaneously providing instructions for correcting it. But before using the methods I indicated, try restarting your computer and smartphone - this does not help as rarely as it seems. This problem mainly occurs with devices from Samsung, Lenovo, HTC, LG and Fly.

So why doesn’t the computer see the phone via USB, but charges - hardware reasons

1. The cable is damagedUSB. It often happens that the cause of this dysfunction is damage to the USB cable itself. Cables from little-known or “non-name” manufacturers do not have a large margin of safety, and can fail within just a couple of months from the start of operation, and as a result, the computer will not recognize the connected phone.

In addition, even the most reliable cables from global brands are subject to stochastic damage - they can be accidentally damaged during use, chewed by pets or spoiled by children. Therefore, first of all, inspect your USB cable for the possibility of mechanical damage, and, if the cable is externally intact, try using it to connect your device to another computer. If the device is not recognized on another PC, try replacing the cord.

2. The port is damagedUSBon the computer. USB ports used on a computer are also susceptible to various mechanical damage, including damage to the USB controller, as well as the south bridge of the motherboard. Try inserting the cable into a different USB connector; if this does not help fix the phone’s connection to the PC, follow the further advice.

3. The cable socket on the phone is damaged. Has water entered the smartphone socket or is it damaged? If yes, then it needs to be replaced.

4. Try to remove the battery. According to reviews from some users who also had a problem with the computer not seeing the phone through UES-BI, removing the battery from the smartphone helped.

Turn off the battery, remove the battery from it for a few seconds, then put it back, and turn your device back on.

If nothing helps you correct this problem, then describe your situation. What you have already done, and what happens to your Android device when you USB connect the gadget to the PC in the comments, I will try to help not only me, but also everyone who has encountered this problem.

The computer does not see the phone via USB - software reasons

After describing the hardware reasons, we will list the main software reasons. If your computer still does not recognize a cell phone connected using a USB cable, follow the further instructions.

1. Working with the settings.We go into the settings of our device, select “Memory” there, click on the three dots at the top (Properties), select “USB connection to a computer” and check the box next to “Media device” (“USB drive”). If you have a checkmark next to using USB as a modem, uncheck it.

The Windows Update service (to download drivers for the phone) and the New Device Discovery service must be enabled on the PC. Don't forget to unlock your phone when connecting to your computer, this is important.

If you are a conservative and have Windows XP, download the MTP (Media Transfer Protocol) for XP from the Microsoft website and install it on your computer.

2. If your drivers are lostUSB-ports, the computer may not see the phone.If drivers for USB ports malfunction, the latter simply stop working. To fix this problem, install USB drivers from the “native” driver disk for your PC’s motherboard, or download the latest drivers from the motherboard manufacturer’s website.

Also, due to some reason, power may be turned off for a number of ports.

3. Device drivers have crashed. Go to Device Manager and see if there is a question mark or exclamation mark under “Portable Devices.”

Check if your device is there and make sure it is working properly by right-clicking on it and clicking “Properties”. If it is not there, or you have doubts, remove the driver, disconnect the phone from the computer, and then turn it on again, and let the system install the driver again. This may help solve the problem that the smartphone does not connect via USB to the computer.

It also wouldn’t hurt to go to your smartphone manufacturer’s website and download the latest drivers for it to your PC (for example, there is special Samsung Kies software for Samsung).

4. Install the updateK.B.3010081 (K.B.3099229). For Windows 10 owners, you may need to install update KB3010081, which is responsible for working with Windows Media Player. This player is directly related to the normal operation of the MTP service (Media Transfer Protocol), so download and install the update data.

Also, a common cause may be an unreliable build of the OS itself on the PC. The only thing that will help here is to reinstall Windows to a more working version.

5. Custom firmware is not working. The desire of many fans to play with the firmware for their Android device can do them a disservice in the form of the device’s failure to work normally with the computer. Try to restore the standard firmware or recover from the backup (if any).

There are no drivers for the phone on the computer

Although, usually, a computer with the latest OS detects and sees a smartphone via USB without problems, the opposite cases may also occur. Try looking for a driver for your smartphone on the Internet; sometimes a driver for similar models of the same brand may be suitable.

The phone may not be detected by the computer due to viruses

It’s trite, but all kinds of virus programs can block work with external mobile devices. Try checking your computer with Dr. antivirus applications. Web CureIt! may help in some cases.

If the problem of the computer detecting a mobile device is not resolved, reset the settings

If still, your computer does not see the phone via USB, resetting the smartphone settings using Hard Reset. Go to the settings of your phone, select the “Backup” menu item, and in it select “Data reset”.

But I warn you right away that you will lose your files and settings located in the internal memory of the phone (files located on the SD card will remain untouched), so this item should be used only as a last resort!

Conclusion

As you can see, problems with the lack of visibility of a connected phone on a PC can be both software and hardware in nature, and there are a considerable number of such problematic factors. I would advise you to first pay attention to possible mechanical damage in the cable and device, and only then switch to software methods.

In many cases, simply rebooting the smartphone (temporarily removing the battery), as well as working with the phone’s USB connection settings, can help. If all of the above does not help and the computer does not see the phone via USB, but is charging, then you may need to contact a qualified service center.

P.S. For those who like visual demonstrations, I present a video on the issue:

Question: Why does the computer not see the Samsung phone which is connected via USB cable. How to connect to the Internet on your computer from a Samsung Galaxy or from other Samsung phones using your phone as a modem? Do you need a special program for Internet access from your phone?

Answer: To connect to the Internet on your computer using a Samsung Galaxy or other Android smartphones as a modem, you do not need additional programs. It may be that, depending on the version of the operating system installed on your computer, you will need to install the necessary drivers that will help identify your phone connected to the computer with the possibility of further using your phone as a modem. In order not to search the Internet for drivers for Samsung, you can download and install the Samsung Kies program on your computer for free, which will install all the necessary drivers for the Samsung Galaxy and other Samsung phones on your computer, after which you can use the Internet on your PC from your phone using it's like a USB modem. I would like to warn you that it is better to use unlimited Internet on your phone, otherwise a large amount of money will be withdrawn from your account or, even worse, a debt may form (negative balance).
You can download the Samsung Kies program for connecting Samsung phones and smartphones to your computer from the official Samsung website by following this link.

How to connect Samsung to a computer using a USB modem?

After you have connected your phone to the computer, you need to activate the USB modem function on your phone, to do this, do the following steps on the Samsung Galaxy or other Samsung Android smartphones: open Menu / Settings / Other networks / Modem and access point, then connect the Samsung Galaxy to the computer and check the box next to USB modem. That's it, now you can use the Internet on your computer through your phone, using Samsung as a USB modem.

• Reviews, comments, additions, useful tips, questions and answers on the topic how to connect internet on computer via Samsung Galaxy and other smartphones on the Android platform can be added below.
• I hope this article helped you connect your phone to your computer and access the Internet on your PC via your phone modem.
• We kindly ask you to provide mutual assistance and share useful tips with users in troubleshooting problems.
• Thank you for your responsiveness, help and useful advice!!!

08-06-2017
01 o'clock 13 min.
Message:
I did everything as described but little happened. I downloaded the program to no avail, it opens the files but how to connect to the Internet I have xp

08-09-2016
20 o'clock 26 min.
Message:
Download to a computer for a program that will help connect bodies to a computer to use the YUSB modem. A program over the Internet will find a driver-sow that there is no Internet on the computer, how will it find what?

03-08-2015
13 o'clock 32 min.
Message:
Thank you very much for posting the instructions how to connect the Internet to the computer via Samsung. I was tormented by and couldn't configure. Otherwise, I accessed the Internet through a Nokia phone. I tried to set up on Nokia but did not come in. It turns out on Samsung in a completely different way and easier to steam turnip. Thanks again.

21-07-2015
17 o'clock 29 min.
Message:
Regarding this issue, this article from the Samsung website helped me: Samsung. COM/RU/Support/SKP/FAQ/444469 I hope that it will help others! :)

01-03-2015
17 hours. 44 min.
Message:
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