FSRAR portal. Plugin not loaded

FSRAR portal. Plugin not loaded

Good afternoon dear friends! Today we will analyze this error on the FSRAR portal, when it writes to us that the plugin is not loaded.

Quite recently there was a deadline for submitting reports on alcohol. And many users of the FSRAR portal encountered problems loading the plugin. There is also an error in which the portal writes to you that the plugin has been loaded, but objects are not created. Let's try to solve these problems.

If you are unable to solve this problem yourself, then you can go to the section and our specialists will help you.

The first case is when the portal writes that the plugin is not loaded. This happens in cases where the CryptoPro EDS Browser plug-in is not installed. How to install this plugin and where can I get it? I wrote about this in detail in my article, you can read it here.

Let's move on to the second case.

There are two options here. The first option is when the plugin simply does not have the rights to run. It just can't start. As a rule, in this case a window will appear at the top “Run “CryptoPro CAdES NPAPI Browser Plug-in”” and there will be two buttons “Continue blocking” and “Allow...”.

You need to click “Allow...”. Then a new window will immediately appear. Here you need to click ""

Now we reload the page and see that the plugin has loaded successfully.

These were the simplest options, as they say, with little loss. But there are other options.

The plugin on the FSRAR portal does not work

Now let's look at options when previous solutions didn't lead to anything.

The thing is that with the latest versions of Mozilla Firefox, starting with version 52, if I’m not mistaken, it stopped working completely CryptoPro CAdES NPAPI Browser Plug-in.What to do in this case?

First, check if you have installedCryptoPro CAdES NPAPI Browser Plug-into the browser. To do this, go to the browser settings and select the “Add-ons” menu item.

Here are all the plugins I have.

Let's check the version of Mozilla Firefox. To do this, go to settings again and click the icon with a question.

Then click "O" Firefox"

And now we see what version we have. I have 53, but in 52 it no longer works.

That is, Mozilla Firefox, After the update, I deleted my plugin itself. Well, there's no need to worry too much. Mozilla Firefox released another update called Firefox ESR. You can download it here.

Now let's just install this add-on - update. Installation is very simple. Before installing the add-on, do not forget to turn off Mozilla Firefox.

Install

Step one. Let's unpack the archive.

Step two. Let's launch the update. The first window we see is the welcome window. Click “Next”.

Again, using the same principle, we check the browser version and installed plugins.

Checking the plugins. We see that the plugin is back in place.

Checking the browser version. We see that we now have installedIt means everything is OK.

Now we go to the FSRAR portal. And we see a pleasant picture!

But there is one bad news. Firefox tells us that such actions will be available to us only until 2018. Therefore, over time, we will have to give up working with Firefox, at the time when we submit reports.

If, for any reason, youThe FSRAR portal did not see the plugin, then you need to do the following.

First, update your browser and plugin to the latest version. I wrote here how to update the plugin.

Secondly, the most trouble-free browser, unfortunately, when working with certificates is Internet Explorer. That is, if you tried everything I suggested, and you could not get the plugin to work, then turn on Internet Explorer. In Internet Explorer, as a rule, there are no problems with the operation of the plugin if the plugin is installed!

If you need the help of a professional system administrator to resolve this or any other issue, go to the section and our employees will help you.

That's all! Now you know what to do if... ortal FSRAR writes to you that p The login is not loaded.

If you have any questions, ask them in the comments! Good luck and good luck to everyone!

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To work with electronic signature on OTC in the browser Mozilla Firefox version 52.0 and higher:

1. If the browser has not been configured, a notification will appear when performing an operation with the electronic signature. Click "Download Extension".

2. Confirm the installation in the dialog box.

3. A download indicator will appear, after which the browser will offer to add the downloaded extension.

The extension icon will appear in the address bar.

In addition to the browser extension, CryptoPro EDS Browser plug-in must be installed on your PC. If it is not installed, the extension will be marked with a "Cross" icon. To download the plugin, click on the extension icon and click “Install” in the notification that the plugin is missing. The installation file will be downloaded to your PC, run it and install the plugin with browser windows closed.

You can check the presence of the extension in your browser in "Menu" - "Add-ons"

in the "Extensions" tab.

If you have a browser installed Mozilla Firefox below version 52.0:

1. When performing an operation with an electronic signature, a notification will appear. In the upper right corner, click "Allow".

On some sites you have to deal with certificates and electronic keys, and at first you have to solve various problems to make everything work. This article will talk about the CAdES plugin’s error when it is loaded but objects are not created.

Solving the problem with the plugin

As follows from the contents of the error, the CAdES plugin itself seems to be loaded, i.e. it is in the system, but something is preventing it from working. Usually the problem occurs in older versions of Firefox up to version 51 (in newer ones the plugin simply does not work). This article takes an electronic trading platform as an example, and there are three ways to solve the problem.

Method 1: Enable the plugin for the current site

Enabling the plugin only for the current site is justified by security considerations when the browser is used for personal purposes and opening a wide variety of pages. And also if you need to perform a task with electronic keys only once.

Method 2: Enable the plugin for all sites

If the security issue is not much of a concern, because... The computer is used exclusively for working on several sites, you can enable the CAdES plugin for all sites. Then it will work immediately after the page loads. This can also help in cases where it is impossible to find the dark gray square to enable the plugin.

Method 3: Use a different browser

For some unforeseen reason, the CAdES plugin may still refuse to work. Therefore, another way to resolve the error is to use a different browser. Most browsers are based on the Chromium engine, they are all somewhat similar, so let's look at the example of Google Chrome.

Conclusion

As you can see, there are several ways to solve the problem with the plugin not working correctly. Depending on your preferences and circumstances, you can choose the one that suits you best.

Choose a section Configure for work on electronic trading platforms.

Possible mistakes

If, when working on the ETP, one of the error windows appears:

"Error! The CAPICOM library could not be loaded, possibly due to low permissions on the local machine."

"CAPICOM object is not installed"

“On your computer, the tools for working with digital signatures are missing or incorrectly configured. Contact the supplier of your certificate and CIPF."

"Unable to create object by Object Programming Server."

"Your browser does not have permission to use ActiveX objects."

then you need to follow the steps described below.

How to configure Internet Explorer

1. Make sure you are using Internet Explorer. If your version of Internet Explorer is lower than 10, then you need to run the 32-bit version (to do this, open the folder C:\Program Files (x86)\Internet Explorer and run the iexplore.exe file).

If you're using Windows 10, make sure you're not opening the Microsoft Edge browser, which has an icon very similar to Internet Explorer.

2. It is necessary to add ETP addresses to Trusted nodes.

• In Internet Explorer, “Tools” - “Internet Options” (“Browser Options”); go to the “Security” tab;
• select “Trusted Sites” (“Trusted Sites”); click the “Nodes” button (“Sites”);
• uncheck the box below “For all nodes in this zone, server verification (https:) is required” (not all ETPs work over a secure https:// connection);
• In the line “Add the next node to the zone” enter the ETP address (via http and https);
• insert the website address, after the double slash // put *. and website address. The entered address should take the form “http://*.kontur.ru/”;
• Click the "Add" and "OK" buttons.

3. For the “Trusted Sites” zone, allow the use of Active-X controls.

• in Internet Explorer “Tools” - “Internet Options”; go to the “Security” tab; select “Trusted nodes”; click the “Other...” button;
• In the “Active-X controls and connection modules” section, check “Enable” for all parameters.

4. Download and install CAPICOM-KB931906-v2102.

5. In IE 9 and higher, errors may occur that can be resolved by using the compatibility view (Go to Browser Options - Tools / compatibility view settings / add site address).

Note: these are general settings for all ETPs. On some sites, it is necessary to install additional components (for example, the KriptoPro EP browser Plug-in) necessary for the site to function correctly.

CryptoPro EDS browser plug-in (aka CryptoPro CADESCOM or Kadescom) is a plug-in required for creating and verifying an electronic signature on web pages using CryptoPro CSP. Used to work on trading platforms and portals. The distribution is available on the CryptoPro website in the Products / CryptoPro EDS Browser plug-in section http://www.cryptopro.ru/products/cades/plugin/get_2_0.

System requirements

• The plugin can be installed on the following operating systems: Win XP SP3, Win Vista SP2, Win 2003 SP2, Win 2008 SP2, Win 7, Win 2008 R2, Win 8, Win8.1, Win10.
• Works with browsers: IE 8 - 11, Opera, Mozilla Firefox, Google Chrome, Yandex Browser

Does not work in the Edge browser, which is preinstalled in Windows 10.

• Requires pre-installed CryptoPro CSP version no lower than 3.6 R2

Features of some browsers for configuring the plugin

• in Mozilla Firefox 29 and higher: you must enable the plugin (the browser may not ask for permission to enable the plugin). To do this, go through diagnostics and perform a fix "Enabling plugins in Mozilla Firefox", after which it is necessary restart Firefox. You can also do this manually: press Ctrl+Shift+A, go to the “Plugins” section, select CryptoPro CAdES NPAPI Browser Plug-in and switch it to the “Always active” state, after which you must restart Firefox .
• in Google Chrome you need to follow the link and install the extension.
• In Yandex Browser and Opera you need to install the extension available at this link
• In Internet Explorer you need to make the following settings:

1. Add the address of the site where you work with the plugin to trusted sites (Browser options / security / trusted sites / sites / add site address).
2. If you are working in Internet Explorer 11, then try working in compatibility mode.
3. Check that the site address has been added to the plugin’s trusted nodes (most sites that accept our CA certificates can be added automatically using the diagnostics https://help.kontur.ru/uc). To check that the site has been added to the trusted nodes of the plug-in, you need to go to Start - All programs - CRYPTO-PRO - Settings CryptoPro EDS Browser plug-in. A browser window will open in which you will need to allow to unblock all page contents/allow access.