Restoring a government service account. Password recovery for “public services” via SNILS. Restoring access for foreigners

The information and reference portal of Public Services, which can be easily found on the Internet, was created for easier exchange of information between citizens of the Russian Federation and government authorities involved in the provision of municipal public services. The single portal gosuslugi.ru provides a unique opportunity to find complete information on issues of individuals and legal entities. Any Internet user can register on the State Services website without much difficulty, after going through a short procedure to verify his identity. There are times when the password to enter the portal is lost. What to do in such a situation and how to recover your password on State Services will be discussed in this article.

How to recover your password on State Services

Each user registered on the site undergoes verification of their data on a voluntary basis. All this is done so that subsequently the citizen can quickly select accurate information for the region where he lives. After completing the extended registration once, you can simply write gosuslugi.ru in the address bar and enter your username and password, then simply log into your website.

Restoring access for foreigners

Foreign citizens register on the website according to the following scheme АААВВВВССССССDD, where:

• the first 3 characters indicate the country of which the person is a citizen;
• then there are 4 characters deciphering the series of the document;
• The next 5 indicate the serial number of the document;
• the last 2 characters display the citizen’s year of birth.

To recover the password on the gosuslugi.ru website, foreigners will need to provide the data specified above. This procedure can be carried out by going to the “Recover Password?” service located on the Personal Account login page.

Restoring access for Russian citizens

Citizens of our country will also need to enter the “Recover Password” section, where they can get a new password for State Services if they lose the old one. For citizens of the Russian Federation, this procedure is greatly simplified. Recovering a password for the Gosuslugi.ru website similarly begins with the “Recover Password?” service, where you need to go first. Next, you will be offered various options for obtaining a new password for the Public Services portal:

• using an electronic mailbox;
• using a mobile phone number;
• You can enter your number and receive a special code that the system will generate.

Next, you just have to answer the security question that you personally indicated during registration. When using the first two options, the system will send a special code to your phone number or mailbox with further instructions on how to change your password on State Services. This code will need to be entered on the site, and if it is correctly recognized by the system, you will be given the opportunity to enter a new password.

What other methods of restoring access to the public services system exist?

You can find out how to access State Services if you have forgotten your password by calling: 8 (800) 100 – 70 – 10. This is the hotline number of the Unified Portal of Municipal and State Services. If the user is unable to make a call, how else can he find out the password for the State Services resource?

In this case, there is another way. On the portal itself there is a section called “Reference Information”. The user will need to go there from his computer and then select the “Comments and Suggestions” subsection, in which he can write and send a message with his problem. After some time, support service specialists will send in a response letter information on how you can change your password to a new one on State Services.

This article covered as much as possible the topics on how to change the password on State Services, how to obtain new login data and what criteria exist for restoring access. How to change the password on State Services by contacting the support service was also described above.

To avoid the hassle of losing your password, you should know how best to store your passwords.

Advice! You can always simply write down your password on paper and put it in a safe place; it can also be saved in electronic form and stored on a desktop computer or on any removable media (flash drive, disk, etc.).

In any case, specialists from the gosuslugi.ru resource will always help a citizen in a difficult situation and answer all questions regarding the storage and recovery of passwords.

The step-by-step instructions offered on this page will tell you how to recover your password on the State Services website if you have forgotten this important data, but have your cell phone, passport and SNILS at hand. The procedure begins with an attempt to log in to the portal. When entering the expected password, user authentication errors are displayed. A corresponding warning is issued about this. The user is also asked to go through the procedure of restoring lost access using the tools that are at hand.

Before you recover your password on State Services, follow this link: esia.gosuslugi.ru/recovery/.

In addition, you need to prepare and place next to you:

• cell phone, the number of which was specified when registering on the portal, it will receive an SMS with a text containing a digital code to restore lost access to your personal account;
• the answer to the security question (it is recommended that all site users ask it in order to provide additional identification protection) - it must be written down on a piece of paper along with the answer and placed in a safe place;
• SNILS or, in extreme cases, its identification number, upon entering which on the portal the procedure for restoring access will be initiated.

How to recover your login and password on the State Services website using SNILS

Before you reset your password on the State Services website, it is important to know that several methods can be used for this. There is the easiest way to recover a password for State Services using SNILS, or rather by the number of this document. But the easiest way to do this is if you know what email address or cell phone number the initial registration was used at. It is enough to enter your e-mail or telephone address in the appropriate field to restore lost access. In response to the specified means of communication, a password recovery code will be sent. Just follow the link from the letter or enter the personal code from the SMS message.

The next way to recover your login and password on State Services is to enter your individual SNILS number and click on the password recovery button. After a few seconds, an SMS message will be sent to the specified phone number. You must enter the code sent in it in the appropriate field.

If you choose the recovery method by answering a pre-set security question, you will still have to also enter the code from the SMS. Thus, it is worth considering that without a cell phone or email address, it will be quite difficult to restore lost access to your personal account. But in this case, not all is lost.

If you do not have access to the cell phone number that was specified during registration, you must contact the MFC with a passport or some other document proving your identity to restore your login and password. An employee of the center will restore access to your personal account and will ask you to independently set a new password, change your registration phone number and make other important changes.

Protecting your personal data

Remember that protecting personal data is the responsibility of every citizen. In order to ensure the maximum level of protection for your personal account on the State Services portal, you need to use all the provided functionality. Above all, take your password choice seriously. It should be complex and contain not only numbers, lowercase and uppercase Latin letters, but also special characters. The password should be written down in a place inaccessible to others, but with the ability for you to view it at any convenient time.

It is important to use a multi-level type of identification when logging into your personal account under your account. To do this, you need to configure a special code to be sent every time you try to log in.

Ask a security question and write it down in a well-protected place. Indicate all possible contact information to increase the chances of quickly restoring lost access.

The state service portal is an Internet site created for the exchange of information between municipal structures and the population of the Russian Federation. gosuslugi.ru allows you to obtain the necessary information and make an appointment with government agencies without visiting them directly. Infrequent use of the Internet portal can lead to the user forgetting his login and/or password and being unable to access his personal account.

You can restore access using one of the following methods:

• using an individual personal insurance account;
• by phone number or email that was specified during registration and was linked to the personal account of the Public Services portal;
• according to the security question/answer that is set to enter your personal account during registration.

How to restore access by phone number or email

When entering the portal, you must enter your login and code.

If the user has forgotten the data on the main page, you can select the “Restore access” option. It is located under the options for entering login information.

• I don't remember my login;
• I do not remember the password;
• I don't remember my login and password.

What is ESIA State Services

You must select the type of problem from the list provided.

Login recovery

If the user has forgotten his login, he must confirm his identity by filling out a form indicating:

• email addresses or phone numbers that are linked to your personal account;
• dates of birth;
• Enter the characters from the picture to confirm the user.

After submitting the form, an email will be sent with recommendations for restoring your login.

A notification will be received only if the data entered into the form matches the information specified when registering on the site.

If the link to resume login was not sent by email, you can use the “I did not receive an email, restore access by phone” button. After clicking the window, a code will be sent to your phone, which you will need to enter in a separate line.

Password recovery

You can recover your password on the government services portal by entering your nickname and the characters from the picture in a special line.

How to make an appointment with Rosreestr via the Internet

After entering the data, a letter will be sent to the specified email address, the link from which must be followed to change the code and activate access to your personal account.

If the email was not sent to the specified email or the subscriber does not have access to email. You can restore the code using your phone number. To do this, click on the button “I didn’t receive an email, reset my password by phone.”

In the window that appears, enter the missing digits of the phone number and click on the “Next” button. An SMS message will be sent to the specified address with data to confirm the operation, which must be entered in a special line. In a new window, change the code, confirm it by re-entering it in the second line.

To activate access if all data is missing, you must fill out 2 forms that correspond to the step-by-step recovery of your login and password.

Password recovery using SNILS

There are cases when it is not possible to re-create a password to access the State Services portal using email or phone number. In this case, you can resort to renewing the login to your individual insurance personal account.
To do this, you need to click the “Restore using SNILS” button. After moving to a new page, enter your individual personal account in a special field. Next, click on the “Find” button.

How to register a child with State Services - is this possible?

After clicking the window, the system generates a verification code, which is entered into the empty line. Next, a code is sent to the phone number specified during registration. You must enter it into the link and click “Continue.” Next, change the code. Log in using your new details.

If a security question is specified during registration to restore access, after entering SNILS you must enter the answer to it.

In this case, you will also receive a key to restore access to your email address or phone number, which is entered in a special line.

As a rule, to confirm data and renew it, you must have access to the email or phone number confirmed during registration. Without them, it is difficult to log into an individual account.
How to change your password

How to use your personal account on the State Services portal

You can change the code directly on the State Services portal by logging into your personal account and clicking on the “Show all personal data” link. Select “Account Settings” from the list provided. In the new window, click the “Change Password” button.

To change the data, you need to enter the old code and come up with a new one. The password is entered twice in the lines “New password”, “Confirm new password”. After entering the data, click on the “Create” button.

You can also access your personal account by contacting the User Service Center or a Rostelecom branch with identification documents. In the office, a specialist will help you activate your account, restore access and data, and answer any questions you may have.

You can find the nearest center on the Russian State Services website in the “Help and Support” column or use the clickable link “How to work with the portal” and go to another page by clicking “How and where to confirm your account.” In the window that opens, select the question about restoring access. If there is a clickable link “Service Center”, click it. After this, the user opens a map that shows the nearest organizations with their location.

Services of the Public Services Portal in Tatarstan on uslugi.tatar.ru

You can find a center for the provision of services and customer support using the “About the portal” category by clicking on the link “Addresses of service points”. Next, in the search bar of the page that opens, select your locality and contact information for the service center.

Another way to restore access to the portal is to write a letter to the support service at the email specified in the authorization section or by filling out the feedback form. The letter must indicate the need to restore data and the reason why access could not be restored using one of the above methods.

Account protection

In order to prevent information leakage from the user’s personal account, it is necessary to protect your data from outside intrusion, using all the offered functionality.

The state portal allows you to significantly save time and money that needs to be spent on obtaining important services. It is safe to use the service: authorization is carried out using a login and password. But clients are not always able to save and remember their login information. To access the “Personal Account”, the user must know how to recover the password on “State Services” if he has forgotten this important information.

How do I log in?

Primary identification on Gosuslugi is the introduction of a login and password. The first is the mobile phone number that was used during registration. It must be active and belong to the account owner, since in case of data loss it will be needed for recovery.

The client came up with the password independently. You could select it from the options offered by the system or enter your own combination of characters, taking into account the mandatory requirements.

Features of creating a password on "State Services"

A special feature of a password is the presence of the following security elements simultaneously:

• Latin alphabet
• number of characters - 8 or more.
• capital and lowercase letters.
• numbers
• characters (for example, "/").

Only if all requirements are met, the system accepts the option declared by the client. If at least one of the conditions is not met, it is impossible to save such a password for use on State Services. To save the code you need to dial it 2 times. Only then can the client use the login.

The password cannot be used for several accounts at the same time. If, when attempting to enter, the user selects a combination that has already been registered in the system previously, an error message will appear and a requirement to come up with a new option.

How to recover your password on Gosuslugi if you forgot: all methods

How to recover your password on "State Services" if you forgot:

• when you log in, online.
• in one of the portal service centers.

Restoring information when logging into the State Services website

The easiest and most reliable way to obtain a new password is to log in online. To do this, you will need the mobile phone that was used for registration.

On "State Services" you can recover the password by number if the client uses this phone. What if the SIM card is lost or blocked? This option for data recovery is not suitable.

How to recover your password on "State Services" if you forgot? When logging in, this can be done in the following way:

If you choose to send your password by email, it will be sent to you within 24 hours. If the client does not see a new message, you should check the Spam folder - in some cases, mailing from the site may be regarded by the postal service as advertising.

Recovery code validity period

Using a mobile phone or email address is the fastest way to recover your personal password on State Services. It does not require customers to visit the Service Center unless there is a problem with the transaction.

When using an activation code, you should remember that its validity period is limited. For sending via SMS it is 300 seconds. The password sent by email is valid for 15 minutes.

If the user does not enter information in the designated field on the site within the specified time frame, he will have to request the code again and repeat the operation.

If an error occurs, you need to contact the Customer Service Center of the State Services website. These are the MFC, the city administration, the department of social protection of the population, the territorial department of the registry office and other government bodies. A complete list with addresses and operating hours is in the “Help” section on the website.

Why am I not receiving a recovery SMS?

Knowing how to recover an account password on Gosuslugi, not all clients can update the information on their own. The main problem is the delay or absence of the code that should arrive via SMS from the site.

If the message does not arrive within 5 minutes of sending the code, you should check the Spam folder in your notifications. Sometimes it gets there. If there is no information, you need to send the code again.

If resending does not bring results, you need to check the phone memory in the “Messages” section. Lack of free space is the reason why the client does not receive a password recovery code from the portal.

Sometimes the reason lies not in the phone's memory, but in the incorrectly specified number in the login. In this case, you should return to the form to fill out on the State Services website and enter the information again.

If you do not have a number associated with your account, you can recover your password for “State Services” in the MFC or another Service Center.

Obtaining a new password at the Service Centers of the State Services website

If you cannot restore information online, you must personally contact one of the State Services Centers. These are government bodies that are authorized to provide citizens with consulting services on working on the portal and accepting applications to use the site, including identification, account confirmation and password change.

When visiting one of the Service Centers, the client must take his passport and SNILS with him. Most government organizations use an electronic queue. For service, you should take a ticket and wait until they call a specialist at an open window.

How to recover your password for “State Services” in the Service Center:

• approach the employee, providing your passport and SNILS.
• indicate your desire to reset your password on the site.
• sign the application for information recovery.

The employee will provide the client with information about the new generated password and offer to change phone numbers (if necessary). The information will be updated on the portal within 24 hours.

How to find the Service Center of the State Services portal?

Before contacting one of the offices, you need to select an organization. The easiest way to find the desired branch is to refer to the map on the State Services website. All service offices can be found there. At the bottom there is a “Service Centers” tab, when clicked on, the user will be taken to a map of their region.

If the client currently lives in another city, you need to change the data in the search. By default, branches will be offered in the region specified by the client in the application form.

The website contains the addresses and operating hours of the Centers, so a person can choose the most convenient option for visiting. Some of them allow you to make an appointment online, such as multifunctional centers.

Just recently, in order to get the most ordinary certificate from a government organization, you had to spend half a day in numerous queues, wasting precious time, energy and nerves. With the advent of the government services portal gosuslugi.ru, everything has changed dramatically; now any government service or consultation can be obtained online. Yielding to the desire to simplify your life, you decided to register for the first time on the State Services website. Where can I get a password for government services to log into the site? What to do if your password is lost? How and where to get identity confirmation for the government services portal? And most importantly, why is this needed? We will try to answer these and other frequently asked questions in this article.

Where can I get a password for government services?

It is worth recalling that the services of the Unified State Portal are available only to registered users. Therefore, to log into the site, as a rule, a telephone number or email address and a password are used, which are set by users during registration.

If this was not done or the registration was not completed correctly, then it will not be possible to enter the site.

To solve this problem, you should register again:

1. Log in to the website gosuslugi.ru (it is now operational in the new version) and select the “Register” field.

1. Carefully fill out the fields: last name, first name, mobile phone, email and click “Register”

1. Enter the confirmation code received in the SMS message into the appropriate field and click “Continue”

1. Now, at your own discretion, you need to come up with and enter a password, confirming it by re-entering it. Then click "Done". In this case, the message “Registration completed successfully” must appear.

Important! It is this password that the system will request when entering the site. Therefore, you should remember it, or better yet write it down

You can change your password or, if for enhanced security purposes, you would like to ask a security question, you can do this in your Personal Account → “Account Settings” tab → “Security” window, then you should fill in the appropriate fields and make changes.

Where can I get a password for government services if it was lost or you simply forgot it? The password can, of course, be recovered. To do this you just need to do the following:

1. Go to the government services website and click on the “Login” button.
2. In the top field, enter the mobile phone number or email address specified during registration.
3. Next, in the lower left corner of the window, select “Recover Password”.

1. In the next window, re-enter your mobile phone number or email address and click “Find”.
2. Finally, you will also need to indicate your SNILS number and click “Find”.
3. An SMS message with a confirmation code should be sent to the specified phone number; it should be entered in the appropriate field.

Set a new password, confirm it by re-entering it and click “Create”. It is important not to forget to write it down.

It is possible to obtain and recover your password even with a simplified account. Although, the list of services that can be used when registering in this status is very limited. Basically, these are reference and information services.

Where can I get an activation code for government services?

The development of the gosuslugi.ru website does not stand still, its interface and capabilities are constantly being improved (at the moment it is already presented in a new version), which means that the list of services provided will only expand.

Access to certain services, of course, determines the status of the account. And if only reference and information services are available with a simplified account, then the ability to use the maximum number of significant services can only be ensured by a confirmed account status.

And this is why it is so important to receive an activation code, complete registration completely, transferring it to confirmed status, and already start using all available servers. So, how and where to get an activation code for government services?

1. In order to receive an activation code, you first need to register on the government services website.
2. In addition, you must provide detailed personal information in the My Details / Basic Information section. There he also indicated:

• SNILS details;
• and passport details.

1. Once the system verifies this data, your account will automatically receive standard status.
2. Also, a mandatory condition for receiving an activation code will be confirmation of your identity.

Only after confirming your identity will you be able to receive an activation code and register it on the government services website.

Depending on the confirmation method you choose, you will be able to receive an activation code:

• in the office of a specialized service center, after an employee has checked the documents you provided;
• or at the Russian Post office, by registered mail.

In any case, after receiving the activation code, you must enter it in the appropriate field on the My Data / Basic Information tab. And only after that all site services will become available.

Where can I get proof of identity for the government services portal?

Another problem that everyone who decided to register on the government services website faced was the issue of identity verification. You can verify your identity if your account is already set to standard status.

So, you can get proof of identity:

1. When contacting a specialized service center in person. It could be:

• branch of the Russian Post;
• Rostelecom office.