How to connect traffic to Velcom. How to find out your tariff at Velcom: step-by-step instructions. How to check if my Personal Account is connected

The popular Belarusian telecom operator Velcom offers a whole line of tariff plans. Among them you can find profitable options for both smartphones and tablet PCs. Often users have to think about the question of how to find out their tariff at Velcom. By name you can find out the terms of service, for example, the cost of the Internet or long-distance call, by viewing them on the operator’s website. Can the user handle this situation himself or will it be necessary to contact a technical support line employee? Let's look at all the different ways to get information on your number.

Method 1. Internet assistant

The Internet customer support system is a kind of “control panel” for your account. Here the user can select tariff plans for the Velcom number, clarify the set of options and services that are activated on the SIM card, view information about expenses, etc. Before evaluating the opportunities offered by the Internet service, you should register on the portal. Detailed instructions on how to create an account can be found on the portal's home page.

Subscriber registration

At the first stage, you need to dial the USSD combination from a mobile device in which a Velcom operator SIM card is installed to assign a password. You can do this by entering the request: *141*0#. After this, the system will prompt the client to enter a sequence of characters that will be used as a password. There are no special requirements for the password. The main thing is that the length should be at least five and no more than ten characters.

Entering registration data on the home page of the online service

Before telling you how to view your Velcom tariff, you should clarify that to enter the portal, which serves as a number management tool, you should use:
. SIM card number (the format in which this needs to be done is indicated in the corresponding field).
. Password (the sequence that was assigned earlier).
After the data is accepted, the subscriber will be able to view all the data he is interested in, including understanding how to find out his tariff at Velcom.

Method 2. We turn to the voice version of the customer service service

If you don’t have the Internet at hand or the desire to use it, you can call 411 from the number you are interested in information on. In the list of voice system items, you can find a section regarding the current number and listen to the information of interest. If you can’t do this and you are simply confused in the list of sub-items offered by the system, then wait until the contact center employee answers and ask him how to find out your tariff at Velcom. Most likely, the employee will simply tell us its name, having previously specified some information about the owner of the number.

By the way, you can also find out about Velcom tariffs for a phone with favorable conditions using this method. Please note that user consultation is also carried out online. The operator’s official portal has the “Ask a Question” function and links to a number of social networks through which you can contact company employees by asking questions in the usual way.

Method 3. Use a short query

The USSD command service is an excellent option for obtaining information of interest in a short time and without the use of additional “conditions”. The subscriber does not have to use the Internet, listen to the service’s voice service and wait for the operator’s contact center employee to answer. The only difficulty in using the USSD service is remembering the combinations of requests. A good solution would be to add frequently used commands to the contact list of your mobile device. Then you can get the necessary information at any time. How can I find out my tariff at Velcom?
. *141*2*1# - by entering such a request from the device’s keyboard, within a couple of minutes you can receive the name of the tariff plan in a text SMS sent by the operator; At the same time, the message will indicate the client's number. This feature will especially please new users who have not yet managed to remember their number.

What other commands can be useful on a Velcom number?

Tariff plans, comprehensive information about the terms of use, changing the TP - all this can be done by typing the request:

*141*3*4# - as in the first case, the information will be displayed in the form of a push or SMS message.

For users of the Global Network with a Velcom SIM card, it will be interesting to find out under what conditions the mobile Internet is used, as well as after how long the subscription fee (if any) will be charged. To clarify this data, just dial the request: *141*2*3*1#.

*101*1# - request for balances for packages included in the tariff plan.
*100*19# - request information about charges for this number.
*131*<номер абонента своей сети>- sending a notification to another subscriber of the Velcom network that you are waiting for a call from him (a convenient function when there are not enough funds in your account for calls). The option is provided completely free of charge.

Conclusion

In this article, we looked at how to obtain information regarding your number. Please note that you can use any of the above methods. If you can’t register in the online customer service system or simply don’t have access to the Internet, you can always call the specialists and ask a question, for example, what is the cheapest tariff for Velcom. If you can’t reach a contact center employee by phone, you can order a call back or write a chat to the company’s employees.

We tried to collect the most frequently asked questions from our subscribers and answers to them. If you have a question that you did not find the answer to in the list, you can ask it using a special form.

• Click “Save” - the file will begin downloading to your computer
• run the software file and click “Start”

During the update (will last about 5 minutes), do not turn off or restart the computer, or remove the modem from the USB port.

• Once the process is complete, click “Done.”

If when connecting I receive the error “To connect, you must register on an available network”?

a) Install the modem into another USB port (If this is a desktop computer, then install the modem on the back panel of the computer).
b) In the 3G Internet program, check the network signal level;

If the error “Connection failed (no network, low signal level)” appears when connecting?

Please use the recommendations below and try again:
a) Install the modem into another USB port (If this is a desktop computer, then install the modem on the back panel of the computer);
b) In the 3G Internet program, check the connection type (Tools - Options - General - Connection Type). If NDIS is selected, select RAS (modem). If RAS (modem) is selected, select NDIS);
c) In the 3G Internet program, select the profile that corresponds to your tariff plan or Mobile Internet service package. If there is none, create it manually using the instructions above.
d) In the 3G Internet program, check the network signal level;
e) In the 3G Internet program, manually specify the network (Tools – Options – Network – Registration mode – Manual search and registration, then the Update button. After the program finds the velcom network, select this network and click the “Register” button);
f) Test the modem on another computer.

If I get the “Connection Broken” error when connecting?

Please use the recommendations below and try again:
a) In the 3G Internet program, you need to check the Internet profile and select the appropriate tariff plan or “Mobile Internet” service package;
b) In the 3G Internet program, check the connection type (Tools - Options - General - Connection Type). If NDIS is selected, select RAS (modem). If RAS (modem) is selected, select NDIS).
c) Test the modem on another computer.

If, when connecting, a connection to the Internet is established, but there is no data exchange with the Internet?

Please use the recommendations below and try again:
a) In the 3G Internet program, check the connection type (Tools - Options - General - Connection Type). If NDIS is selected, select RAS (modem). If RAS (modem) is selected, select NDIS);

c) Check the Internet using another web browser;
d) Test the modem on another computer;
e) Try disabling your antivirus program for a while (the antivirus may block the connection);

If I get the error “Device is disabled or unavailable” when connecting?

Please use the recommendations below and try again:
a) Install the modem into another USB port (If this is a desktop computer, then install the modem on the back panel of the computer).
b) Test the modem on another computer.

If error “619/628” appears when connecting?

Please use the recommendations below and try again:
a) Check your balance for funds;
b) In the 3G Internet program, select the profile that corresponds to your tariff plan or Mobile Internet service package. If there is none, create it manually using the instructions above;
c) Remove the SIM card from the modem and install it back into the modem;
d) Reinstall the 3G Internet program;
e) Test the modem on another computer.

If error “633” appears when connecting?

Please use the recommendations below and try again:
a) Restart your computer;
b) Install the modem into another USB port (If this is a desktop computer, then install the modem on the back panel of the computer);
c) Test the modem on another computer.

If, when connecting, the error “Dialing a number through an operator or manually” appears?

If during connection the error “Dialing a number through an operator or manually” appears, then use the recommendations below and try again:
a) You must uncheck the “Dial through an operator” checkbox on the Advanced tab in the Network connections folder

• FOR Windows XP: START – Control Panel (Settings – Control Panel) – Network Connections;
• FOR Windows 7 (Vista): START – Control Panel – Network and Sharing Center – Change adapter settings);
• FOR Windows 8: Keyboard shortcut WIN+X – Control Panel – Network and Sharing Center – Change adapter settings)

If error “720. There are no PPP network management protocols configured for your connection, or the appropriate network protocol has not been installed?

This error may occur after the network protocol has changed during the software update process, please follow the recommendations below and try again:
a) Try System Restore if it has not been disabled;
b) Try to independently search for ways to resolve this error on the Internet;
c) Try reinstalling the operating system.

D-Link DWM-157

• in the dialog box, select the location on your computer where you would like to save the software file
• Click "Save" - ​​the file will begin downloading to your computer
• unzip it and run the “setup.exe” file from the “ZTE MF180” folder

During installation (will last about 5 minutes), do not turn off or restart the computer, or remove the modem from the USB port.

How can I add a subscriber's number to the Black List?

If such a function is provided by your telephone, you can use it by referring to the telephone instructions. A1 company does not have a “Black List” service.

How can I check if my Personal Account is connected?

You can check the availability of the service by dialing USSD *141*3*6# call

How can I connect my Personal Account?

Subscribers who entered into contracts after December 21, 2010 are automatically granted access to their Personal Account. If you have disabled the service, you can activate it:

Step 1: Dial USSD from your phone *141*3*6# call
Step 2: reply with the PUK1 code of your SIM card
Step 3: register on the website https://my.a1.by

Connection is also possible by contacting the company:

• by calling the contact center 150 (you must provide the access code)
• at sales and service centers (bring your passport with you)
• at sales and service points of attorneys (bring your passport with you)

How can I get a password to access my Personal Account?

You can get information about the password used by sending USSD *141*0# call.

If you use the Video Surveillance, Satellite Monitoring, WEB Easy, WEB 2.5, WEB 4.5, Non-Stop 7.5 tariff plans, then the PUK1 code of the SIM card is used as a unique password.

The ability to use a PUK1 SIM card as a password for subscribers of other tariff plans is provided at A1 sales and service centers or sales and service points of attorneys (based on an application and an identity document)

I want to change my tariff plan. When will the tariff plan change?

Changing the tariff plan occurs automatically within 24 hours after you submit your request. Please note: if at the time of processing the application to change the tariff plan, the number is disconnected from the company’s communication network due to debt or as a result of using the “Pause” service, then such an application will not be processed. After the service is restored/disconnected from the Pause service, you can, if necessary, create a new request to change the tariff plan.

How can I assign/change a “favorite” number?

Client served according to tariff plans A1 You can assign/change a “favorite” number:
1) via USSD *141*3*3# call and then follow the prompts on the mobile phone screen
2) using ISSA

Client served according to tariff plans HELLO(if this option is provided):
1) using USSD *126*7# call
2) using ISSA

You can view your assigned “favorite” numbers and, if necessary, change them or add them by dialing USSD from your phone *141*3*3# call, and then follow the prompts on the mobile phone screen.

I don’t want to listen to your commercials when calling 150. How can I disable this service?

For connecting the service " Roaming.Vacation» a one-time fee is charged, which is debited within 24 hours after connecting the service from the balance in a single amount according to the company’s tariffs.

For using the service " Roaming.Business» a monthly subscription fee is charged, which is debited within 24 hours after connecting the service from the balance in a single amount according to the company’s tariffs. If the subscriber has not disabled the “Roaming.Business” service, the subscription fee for this service will be automatically debited in a single amount from the balance no later than the 5th (fifth) day of each month and reflected in the bill for communication services of the month in which the debit was made.

Regardless of the day of connection/change of service, the one-time fee/subscription fee will be charged in full.

Important: in the same month, the “Roaming.Vacation” or “Roaming.Business” service can be activated no more than once. This takes into account not only the fact of connecting the service, but also its availability in the current month.

How are roaming calls charged?

Tariffing in roaming is carried out by the minute, payment is made according to roaming tariffs.
Money is written off in roaming as information about charges is received from roaming partners. The final payment may be made later than the actual use of roaming services, so a sudden change in the balance is possible.

Why do the cost of services (calls/SMS) differ in different countries and among different operators?

A roaming agreement is concluded between two mobile operators; accordingly, each party lays down its own conditions and sets its own tariffs. In addition, the cost of services provided in roaming (calls, SMS, Internet connections) may change as a result of foreign currency exchange rate fluctuations.

How are calls charged in roaming if the phone number is set to forward to another number or to a voicemail number?

Unconditional forwarding is paid according to the tariffs of the A1 company, and forwarding with a given condition (for example, “The subscriber does not answer”) - according to roaming tariffs: for incoming and outgoing calls.

Are the included minutes/megabytes/SMS/MMS consumed while roaming?

How much will incoming SMS cost me while roaming?

You do not pay for incoming SMS while roaming. The sender of the message bears the costs.

Do I need to change the SMS center number in the phone settings while roaming?

No no need. The SMS center number is the same for our subscribers both in Belarus and in roaming: +375296009000.

How to top up your balance abroad?

You can top up your balance while roaming using express payment cards, SMS banking service, and various online payment systems.
express payment cards, you can use a USSD request by dialing *141*4# from your phone (provided that the network you registered with supports USSD). After receiving a response to your request, you must enter the 14-digit code indicated on the card. After activation, the balance will be automatically replenished. The express payment card can also be activated using your Personal Account on the website https://my.a1.by (menu item “Financial information/Payment by EO card”), through the a1-menu application in your mobile phone, as well as by sending an SMS with the code express payment cards to number 411 (or +375296000411). The cost of SMS is paid according to roaming tariffs;
- To replenish your account using SMS banking, you should send an SMS to one of the service numbers (depending on the bank you are served with) indicating the type of operation, service code (password), payment amount, payment ID, phone number. The cost of SMS is paid according to roaming tariffs.
Account replenishment is not possible for subscribers who have outgoing calls blocked or whose services have been suspended.
- You can also use online payment systems. Detailed information about these services and the payment procedure is available, set up a modem and activate the International Roaming/SMS Roaming service.

Can I answer calls while my phone is being used for data?

If you use the Mobile Internet service on a 2G network, you will be able to answer the call only if there is no data reception/transmission at the time of the call
If you use the Mobile Internet service on a 3G network, you can receive and make calls without pausing your Internet session.
If you use the “Data Transfer” service, then you do not have this option. This is due to the peculiarities of the CSD technology itself.

What determines the data transfer speed when working with the Mobile Internet service?

The data transfer speed in the 3G network depends on: - the distance of the subscriber from the base station, - the density of urban development,
- local interference,
- subscriber movement speed,
- base station load.
When working on the Internet, speed is also significantly affected by factors independent of network A1:
- capabilities and/or limitations of the server from which the data is downloaded;
- congestion of the Internet channel to the A1 network;
- number of streams organized for downloading;
- setting TCP/IP protocol parameters in the PC operating system;
- location of the subscriber: indoors or outdoors.
In addition, the speed limit is imposed by the equipment used by the subscriber.

I can't use the modem because... When establishing a connection, the modem displays: “Error 619.”

The reasons for such an error when using a USB modem may be:
- a problem with the USB port on your computer (either at the hardware level, or the modem drivers conflict with another application on your computer);
- errors when setting up Internet settings;
- there is a problem with your modem at the hardware level (faulty).

We recommend:
- make sure that the USB port of your computer is working properly by going to “system properties-hardware”;
- connect the USB modem to another USB port on your computer;
- restart the computer and try to connect only after the operating system has fully loaded;
- disconnect the modem from all wires and reconnect, making sure that the wire connections are secure;
- remove the modem drivers and their configuration, and then install them again; choose the right tariff plan.

To exclude the above possible options, try:
- connect the modem to another computer;
- connect a modem of another model to your computer.

What does "Error 678: The remote computer is not responding" mean?

This error occurs when:
a) When there are insufficient funds on the balance (the balance is zero / there is a debt / a regular bill has not been paid);
It is recommended to top up your balance, and after receiving funds into your account, turn off and restart the modem.
b) The modem is not installed correctly.
It is recommended to try to reinstall the modem yourself,
If this fails again, contact the A1 sales and service center.

I can’t save the settings, the display shows the following message: “Only 70 sets allowed.”

Delete all accounts in configuration settings or update your phone software.

What does it mean: "Error 734: The PPP link control protocol was interrupted"?

This error can occur if there is insufficient cellular network signal reception, an incorrectly entered username or password, an incorrectly entered modem initialization string, or incorrect security settings. Also, the reason may be the inclusion of software data compression, data compression by the modem, error handling by the modem, and may also be checked in the “Use IP header compression” field in the properties of the TCP/IP protocol. Also, error 734 may occur due to unactivated Internet access on the subscriber number.
We recommend:
- move the phone to another place (if possible, closer to the window),
- check the name and password in the modem properties,
- check the modem initialization line character by character:
AT+CGDCONT=1,"IP","web1.a1.by" for basic Internet access;
AT+CGDCONT=1,"IP","web2.a1.by" for WEB 25 package;
AT+CGDCONT=1,"IP","web3.a1.by" for WEB 250 package;
AT+CGDCONT=1,"IP","vmi.a1.by" for packages WEB 500, WEB 750, WEB 1500, WEB 3000, “Non-stop”;
AT+CGDCONT=1,"IP","wap.a1.by" for A1 WAP package;
AT+CGDCONT=1,"IP","web.a1.by" for package A1 WEB;
AT+CGDCONT=1,"IP","plus.a1.by" for package A1 WEB PLUS;
AT+CGDCONT=1,"IP","wap..
- in the properties of the modem, disable error handling by the modem and data compression by the modem, in the PPP parameters, remove software data compression, in the properties of the TCP/IP protocol, disable software compression of IP headers.
- check the port speed for the modem in the modem properties (usually 57,600 kbps or 115,200 kbps for models 2005 and later, higher values ​​are possible).
- in the connection properties, in the “Security” tab, select “Normal” (recommended parameters), and in the “Used during verification” field, select “Insecure password”.

What is the CLICK service and what are its benefits?

CLICK is a service that allows you to automatically receive interactive infotainment messages on your mobile phone when it is in idle mode.
CLICK makes it possible to learn about A1 company promotions, participate in quizzes and surveys, keep abreast of economic, business, cultural, sports news, check current exchange rates and weather forecasts, get acquainted with event posters, receive congratulations, and advice from stylists.
The service is available to all subscribers of the company whose SIM card contains the STK CLICK application and the CLICK service is activated.

How much does it cost to connect/disconnect the CLICK service?

Activation of the CLICK service is free of charge and is provided without a subscription fee. All incoming messages are also provided free of charge.

Attention! Ordered content is paid! The cost is indicated in the “More details” menu item, which contains free information. Access to a WAP resource is charged separately and depends on what service is used to order media elements (“Mobile Internet” or “Data transfer”). In roaming, provided that you use the “Mobile Internet” or “Data Transfer” service, access to the WAP resource is charged at roaming rates.

How much does it cost to change a cellular operator while keeping your phone number?

When connecting to the A1 network with his own number, the subscriber makes an advance payment according to the selected tariff plan.

Can I change operators several times within MNP?

The subscriber has the right to use the “Number Transfer” service again no earlier than 90 days from the date of the last transfer.

I am 16 years old, can I connect to the A1 network myself, without my parents?

Company A1 enters into agreements for the provision of telecommunication services with minors aged 14 to 18 years with the written consent of their legal representatives: parents, adoptive parents or trustees. When concluding an agreement, a mandatory condition is the personal presence of the minor and his legal representative with passports and a document confirming the right of an adult to approve the conclusion of the agreement (a note in the parent’s passport, a child’s birth certificate, a document of guardianship). You can enter into an agreement for the provision of PRIVET services from the age of 14 if you have a passport without the presence of legal representatives (on your own).

Why didn't they give me a printout of calls on my driver's license?

Detailed information about the subscriber's calls is provided by the company either directly to the person who has entered into an agreement for the provision of telecommunication services, or to his authorized representative if he has a power of attorney. You can make sure that a citizen who contacts the A1 sales and service center is really a client with whom a contract for room service has been concluded only by presenting an identification document. According to Decree of the President of the Republic of Belarus No. 294 of June 3, 2008. “On documenting the population of the Republic of Belarus” identification documents are: passport of a citizen of the Republic of Belarus; residence permit in the Republic of Belarus; refugee certificate. Other documents issued by the competent authorities of the Republic of Belarus, including a driver’s license, do not have the status of an identity document.

If the redirection is from your number to the number of subscriber A1, you pay as an outgoing on-net call.
- When forwarding to a number belonging to another mobile network, you pay for the call as an outgoing call to other networks according to your tariff plan.
- Forwarding to a voicemail number is free in the A1 network.
Please note: in international roaming, in case of established call forwarding (including to a voicemail number), you pay for both incoming and outgoing calls according to roaming tariffs. In the A1 network, a forwarded call is paid as an outgoing call from your number in accordance with your tariff plan and forwarding direction.

How much will it cost to call from a landline to my mobile phone?

You can find out the cost of a call from a landline phone to a mobile phone on the website www.beltelecom.by or by calling 164. These tariffs are set by RUE Beltelecom.

USSD requests are a simple and fast way to get the necessary information from your mobile operator. All you have to do is enter the required request on your phone. However, it is simply impossible to remember them all. So save and use the HF directory with all USSD requests for velcom subscribers.

General information:

Information about the balance status at the time of request
Information about the remaining minutes, SMS, MMS and Internet traffic included in the subscription fee
Information on the amount of the monthly payment, the remaining amount to pay for the goods in installments and the date of completion of the write-off of contributions
The balance of included minutes of the velcom international service is 100/250, the balance of Internet traffic of the “ITV velcom” service package
Information about the amount payable according to the last invoice issued, for clients working without prepayment
Information on the number of minutes of outgoing calls made within a Closed Subscriber Group (CLG)
The total number of minutes used when calling a “favorite” number (tariff plans “Pair”, “Time for pairs”)
Possibility of quickly disconnecting communication services in case of debt
Registration of an unconfirmed payment
Checking the balance of a subscriber of the Privetik tariff plan (available to velcom subscribers whose number is assigned as a “favorite” by the subscriber of the Privetik tariff plan)	*101*Privetik subscriber number#
“Waiting for a call”: the subscriber whose number was specified will receive an SMS notification asking them to call you back indicating your number.	*131*company subscriber number#
Top up your account with an express payment card
Changing the mailing address for invoice delivery to e-mail
Repeat invoice for a closed period by e-mail
Opting out of receiving invoices

Information and service management:

Operation	USSD request
Information about the subscriber's connected services
Information about the list of services available for connection
Phone number and tariff plan information
Changing tariff plan
Information about your number in international format
Setting/cancelling a ban on listening to ACCA news
Receiving USSD messages in transliteration
Receiving USSD messages in Russian
Setting/cancelling a ban on the use of conditional forwarding in roaming
Connecting packages of minutes to all networks
“Back in touch”: all velcom subscribers who called you while you were unavailable or your phone was busy will receive an SMS notification when you are in touch again
Providing the opportunity to work without prepayment
Switching to prepaid work
Connecting/disabling the “Stopitsot” service (available to subscribers of the “Kedy” and “Polukedy” tariff plans)
Connecting/disabling the “Anti-identifier” service
Connecting/disabling the Melofon service
Connecting/changing your “favorite” number (not available on tariff plans “Own network”, “BUSINESS.PRO”, “BUSINESS.PRO.WEB”)
Connecting/disabling the Pause service
Connecting/disconnecting ISSA
Obtaining an ISSA password
Connecting/disconnecting/changing a package within the “Director’s package” service for the Manager+ tariff plan
USSD help.

Mobile Internet and MMS:

Operation	USSD request
Receiving settings for the Mobile Internet service, MMS, streaming video (“Mobile TV”), all available
Receiving a test MMS
Connecting/disabling the Mobile Internet service, changing the Mobile Internet service package, changing/deleting an application to change the Mobile Internet service package
Connect/disconnect MMS
Information about the connected Mobile Internet service package and access point
Information about the activated package of the Mobile Internet service, the cost of the package and the date of the next write-off of the package cost
Information about the provided static IP address
Connecting/disabling the Anti-Virus service
Connecting/disabling the Firewall service
Connecting/disabling the “Children’s Internet” service
Connecting additional traffic to WEB Start, WEB 4, WEB 8, WEB 16
Connection to the services “Roaming.Vacation”, “Roaming.Business”
Disabling the services “Roaming.Vacation”, “Roaming.Business”
Information about roaming partners
Validity period of the services “Roaming.Vacation”, “Roaming.Business”

The simplest and most famous USSD request is to check the balance of your personal account: *100#. It is universal: it is valid for velcom, MTS, and life:). But other USSD operations are not always known to users, although many Slutsk residents are not averse to simplifying their lives by using USSD capabilities. We bring to your attention a list of some USSD requests of mobile operators.

velcom USSD requests

*100*1# - information about the remaining minutes, SMS, MMS and Internet traffic included in the subscription fee.
*100*2# - notification of the balance of the prepayment.
*100*3# - information about the amount of the monthly payment, the remaining amount to pay for the goods in installments and the date of completion of the write-off of installments.
*114*1# - refusal of SMS mailings from the company.
*114*2# - refusal to listen to ACCA news (automated subscriber service).
*115*0# - receiving USSD messages in transliteration.
*115*1# - receiving USSD messages in Cyrillic.
*145# - providing the opportunity to work without prepayment.
*145*9# - switch to prepaid work.
*131*company subscriber number# - “Waiting for a call.”
*135*1# - connecting to the Mobile Internet service, changing the TP of the Mobile Internet service, changing/deleting an application to change the TP of the Mobile Internet service.
*135*2# - connect/disconnect MMS.
*135*0# - receiving settings for the “Mobile Internet” service, MMS, streaming video (“Mobile TV”), all available.
*141*2# - information about the phone number and tariff plan.
*141*3*1 (*2,)# - operations related to international communication services (roaming). Except for subscribers connected via the Unified tariff plan.
*141*3*3# - connect/change your favorite number. Except for subscribers connected to the BUSINESS.PRO, BUSINESS.PRO.WEB, WEB 250, WEB 500 tariff plans).
*141*3*4# - change the tariff plan.
*141*3*5# - “Pause.”
*141*3*7# - “Back in touch.”
*141*5# - repeat invoice for a closed period by e-mail.
*141*9# - USSD help.

USSD requests privet (trademark of velcom)

*120# - information about the state of the personal account and the validity period of the statuses;
*124*card code# - replenishment of the account with a PRIVET prepaid card;
*131*company subscriber number# - “Waiting for a call” in the velcom network/roaming (status “Banned outgoing communication”);
*114# - unsubscribe from SMS-mailing HELLO.
*126# - menu of additional services. Among them:
*126*1*1# - connect/disconnect the Mobile Internet service;
*126*1*2# - connect/disable MMS service;
*126*1*5# - connect/disconnect the “Back in Touch” service;
*126*1*6# - connection to the Internet 50 service;
*126*9# - USSD help (SMS with basic requests can be received in the “Active” and “Banning outgoing communication” status)

MTS USSD requests

*110# - Menu of the “Stay in touch!” service, thanks to which you can manage the “They called you!” services. (messages are received with numbers, number of calls and their time when you were unavailable or could not answer the call) and “There is a connection!” (no more than ten subscribers whose calls you missed are sent messages indicating that they are already available).

*120*(number of the subscriber to whom you are sending the request)# - “Call me back!” service. Available only to MTS subscribers who are partially blocked. Maximum number of “Call me back!” requests - no more than 5 per day.

*363*375ХХХХХХХХ*YYYYY#, where: 375Х…—phone number of the subscriber in whose favor the order is being generated; Y... - amount (number from 500 to 10,000 rubles) - "Share balance" service.

*111# - USSD portal allows you to manage your account, connect and disconnect services, carry out transactions with your balance, use many information and entertainment services without remembering the access number.
The main menu of the USSD portal includes:
1. Hit - all the latest: games, melodies, videos, weather;
2. USSD assistant. Allows you to manage your MTS account and services;
3. Promotions/Services. Allows you to obtain information and activate current MTS marketing campaigns, as well as activate additional services for your phone;
4. Horoscope for today, tomorrow, the day after tomorrow, subscription to the horoscope;
5. Play - games;
6. Download - games, melody, videos, pictures;
7. Also - weather, jokes, aphorisms, exchange rates, tests and much more.

USSD requests life:)

*105# - information about the validity periods of Internet packages, SMS packages, video calls, bonuses, free minutes.
*115# - information about the current tariff plan and phone number.

life:) USSD requests for independent operations:
*100*card code# - top up your personal account using top-up cards;
*110*1# - switch to tariff plan;
*110*2# - add service;
*110*3# - add/remove service package;
*110*5# - add/remove tariff Internet service;
*110*6*1*1# - add/remove tariff SMS service;
*120*1# - use the “Balance Transfer” service;
*120*2# - use the “Call me” service;
*120*6*1# - add/reject the “Voicemail” service;
*120*6*2# - add/refuse the “Who called?” service;
*120*6*3# - add/refuse the “Back on the Network” service;
*120*7# - add/reject the Caller ID service;
*120*8# - add/refuse the “Call Barring” service;
*120*9# - set/change password;
*150# - perform operations with your favorite numbers.

Using the USSD menu is free. The mobile operator’s system, as a rule, warns about possible one-time costs for changing the tariff plan or connecting services.
To use a USSD request, enter the required key combination on your phone keyboard and press the “Call” key, after which the final answer to your request will appear on the phone display or a list of further possible operations will be offered.
Please note that in some cases, actions using USSD requests may affect the balance of your phone number. If the actions in the USSD menu raise questions for you, you can get all additional information on the official websites of mobile operators or at their representative offices.
Also, when using some USSD commands, there are other conditions that depend on your tariff plan and other factors.
The USSD menu is compiled based on data from the official websites of velcom mobile operators. by, privet. by, mts. by, life.com.by.

International roaming

Using the International Roaming service, you can make calls, use the Internet, and send messages abroad in the networks of operators with which A1 has entered into appropriate agreements. Your phone number does not change while roaming.

For information about the “International Roaming” service for PRIVET subscribers, see the special page of the website www.privet.by.

How to activate roaming

The “International Roaming” service is activated free of charge if there is a sufficient prepayment amount (according to the subscriber’s tariff plan).

Subscribers of A1 tariff plans – individuals can activate “International roaming”:

• via USSD *141*3*2#
• in your personal account at my.a1.by (after registration);
• by calling the Automated Subscriber Service 411-3-2-2 (in the area of ​​reliable reception of the A1 network);
• by access code when calling the reference and information service (if the service is available);
• upon application at A1 company centers and at the offices of official attorneys upon presentation of an identity document.

*Velcom subscribers who do not have permanent residence in the territory of Belarus can activate the “International Roaming” service only at velcom branded centers or from official agents (dealers) of the company upon presentation of an identification document.

What to do when crossing the border

We recommend turning off your mobile phone before crossing the border with another country and turning it on upon arrival in another country. After crossing the border, you must select a partner operator network.

• Network selection can occur either automatically or manually. We recommend that you switch your phone to manual network selection mode and, after crossing the border, select the operator that is suitable for you.
• If the network is not found after manual selection, try again or contact your local operator for advice.

Please note that minutes, SMS, MMS, MB included in the subscription fee of your tariff plan, as well as minutes, SMS, MMS, MB included in additional packages in roaming are not consumed. Any traffic is paid according to roaming tariffs. You can familiarize yourself with the tariffs of partner operators in different countries.

The “Roaming 500 MB”, “Roaming 1 GB” packages with included Internet traffic will help reduce Internet costs while roaming. Read more.

The “Roaming 30 min. +20 SMS”, “Roaming 60 min. +30 SMS" and "Roaming 120 min. +60 SMS" with included minutes and SMS. Read more.

Something to remember!
If you have automatic network selection configured, you will be able to register in the network of the A1 partner operator for roaming while in Belarus. This can happen if the signal from the base station of a foreign operator is strong enough to receive and make calls. As a result, all such calls will be charged at roaming rates.

If your phone has conditional forwarding installed, including to voicemail, then you will pay twice for the forwarded call: as for an incoming and outgoing call at roaming rates.

How to check your balance

Subscribers of A1 tariff plans - individuals can check their personal account balance:

• via USSD *100#(if the foreign operator’s network supports USSD);
• in your personal account at my.a1.by (provided that the “Personal Account” service is activated);
• via SMS*(send SMS with the word Balance or Balans to number 411);
• by call* to the reference and information service at the contact center.

How to top up your balance

Subscribers of A1 tariff plans - individuals can top up their balance using:

• A1banking for Android and iOS (provided that the application is installed);
• Personal account at my.a1.by (menu item “Personal information”, to receive a login and password you must register in advance);
• Internet banking;
• Internet payment systems by the address ;
• Services *(the cost of SMS is paid according to roaming tariffs)
• Express payment cards(can be purchased at A1 offices):

- using free USSD *141*4# (if the foreign operator’s network supports USSD).
- using your Personal Account (provided that the service is activated);
- via SMS* with a 14/17-digit card code to the number 411 .

* the cost of outgoing SMS/call is paid according to roaming rates.

Something to remember!
When roaming, SMS confirmation of account replenishment is not guaranteed.

The company writes off funds for communication services provided to the subscriber while roaming as information is received from the foreign operator. Due to this circumstance, the final payment amount may be billed some time after the subscriber has actually used these services (up to 30 days). In this case, a sharp change in the balance of the client’s personal account may be observed. A similar principle of writing off funds for roaming connections is used by most telecom operators.

Internet in roaming

The “International Internet Roaming” service is provided automatically to all subscribers of the company if they have connected services:

• "International roaming" + "Mobile Internet" and/or MMS;
• SMS roaming + "Mobile Internet" and/or MMS.

To optimize your Internet costs while roaming, use the services Roaming 500 MB or Roaming 1 GB with internet package 500 MB behind 29 rubles or 1GB behind 49 rubles. Read more about the service.

Something to remember!
If the “International Roaming” and MMS services are available, subscribers in roaming have the opportunity to receive/send MMS (“International Internet roaming” is not provided).
If you are you planning use the Internet/MMS in roaming, before traveling outside Belarus, make sure of the following:

• When accessing Internet resources, as well as receiving/sending MMS, your phone uses access points corresponding to the connected services;
• applications operating in automatic mode (for example, E-mail client) have been switched to “on-demand” mode. To avoid automatic software updates, we recommend disabling the “Data roaming” option in telephones whose operating system allows this;
• Shut down your applications and browser gracefully.
• In the MMS settings, “Automatic reception” or “Reception always” is disabled and “Manual reception” or “Reception on request” is set. In this case, before downloading the MMS, the telephone will make a request to receive the MMS and only after your confirmation will download it;

If you don't plan use the Internet/MMS in roaming before traveling outside Belarus:

• To avoid automatic software updates, we recommend disabling the “Data roaming” option in telephones whose operating system allows this. In the MMS settings, select “Do not receive” in the options, then incoming MMS will not be downloaded by the phone.

Outgoing calls in roaming

To make a call while roaming, dial:

• + – country code – city code – subscriber number;
• + – country code – mobile network code – subscriber number

For example, to call Belarus, you need to dial:

• +375 – city code – subscriber number;
• +375 – mobile network code – subscriber number.

To make a call from Belarus to A1 number in roaming, dial:

• from a fixed network telephone number in national format, for example, 8 029 xxxxxxxx;
• from numbers of other mobile operators in Belarus, a number in international or national format, for example, +375 29 xxxxxxxx or 8 029 xxxxxxxx;
• from the velcom network a number in 7-digit format (calls to numbers transferred to the velcom network from other operators must be made in national or international format).

Contact customer service from roaming

You can contact the service department from roaming:
1) by phone +375 29 6 000 150 (the cost of an outgoing call is paid according to the tariffs of the “International Roaming” service);
2) order a call by filling in on the company’s website (the cost of an incoming call is paid according to the tariffs of the “International Roaming” service);
3) through the interactive form of the company’s website by;
4) ask a question through the feedback form in your Personal Account;
5) by contacting consultants on social networks